Mercedes-Benz of Georgetown

AVOID THIS PLACE! THE ABSOLUTE WORST! Worst car buying experience ever! Incompetent - Unprofessional - Rude! My best advice is to avoid this place at all costs. What should have been a Worst car buying experience ever! Incompetent - Unprofessional - Rude! My best advice is to avoid this place at all costs. What should have been a good experience was nothing but a stressful disaster. More

Worst There's a better way to interact with clients, these people don't get it. Austin Mercedes next time, they're professional and courteous. Only reason I There's a better way to interact with clients, these people don't get it. Austin Mercedes next time, they're professional and courteous. Only reason I didn't book with them was because I couldn't get an appointment. More

HORRIBLE Experience Rich Carlson i went in to Mercedes Benz of Georgetown about a month ago, and my experience was HORRIBLE !!! After 3 hrs, we had agreed on a price, but when the sa i went in to Mercedes Benz of Georgetown about a month ago, and my experience was HORRIBLE !!! After 3 hrs, we had agreed on a price, but when the sales lady went and talked to Rich Carlson (general sales manager) he said he'd made a mistake on the car and that he could not sell that car at the price we'd agreed upon. He later said that he would honor the price agreed upon. When I came back the next day with cash in hand. the sales lady said the car just sold. All along she was telling me he didn't want to sell the car to me at that price. Rich Carlson is NOT a man of his word. A month later the car is still sitting on the lot. My advise.. GO ELSEWHERE, and in reading most reviews, people have had a bad experience also. If your looking for a dealership that honors what they say and want excellent sells and service,,, go to Lexus.. More

Went in for an acceleration problem they fixed, but left a very loud noise. Went back to get that fixed and they tried to charge me an additional $80. I said I was told it was guaranteed and shouldn't hav a very loud noise. Went back to get that fixed and they tried to charge me an additional $80. I said I was told it was guaranteed and shouldn't have to pay more. He said ok would get my car right away. Took over 1/2 an hour to get my car. 20 minutes after leaving my brake wear light comes on. I go back and say why does something different always go wrong with my car everytime I come here. The Manager Eddie says give me an opportunity to fix the car and we won't charge you. I leave my car there for the day and when I pick it up I notice it's driving like a boat swaying side to side accentuating every bump and sitting on an angle now half the time. Draw your own conclusions! More

I have been using MB of Georgetown for over 6 yrs now and for all three of my MB vehicles. I have never had a bad exsperience here, and they have the best parts and service department that I have ever worke for all three of my MB vehicles. I have never had a bad exsperience here, and they have the best parts and service department that I have ever worked with in over 25 yrs of dealing with car dealerships. Even when I take in my "classic" 1994 model for even a simple service I am provided a loaner car for as long as necessary. Eddie and Brandan are the best service advisors par-none, and the whole staff is courtesous and professional. This is a dealership for life! More

I switched from MB of Austin to this location two services ago. And I must say, thus far, it's been the best decision I've made. Great service department at Mercedes of Georgetown. I've only worked w services ago. And I must say, thus far, it's been the best decision I've made. Great service department at Mercedes of Georgetown. I've only worked with two Service members, however, both were excellent. Car was completed on time, washed, and the loaner cars are given no questions asked. Great job MB of Georgetown ! More

I generally don't feel compelled to go online and write reviews but my experience at Georgetown Mercedes-Benz has me doing just that. We purchased a certified pre-owned Mercedes and I can honestly say tha reviews but my experience at Georgetown Mercedes-Benz has me doing just that. We purchased a certified pre-owned Mercedes and I can honestly say that the level of service and dedication we received from both Alan, the salesman and Rich, the finance manager was astounding. Neither man was satisfied until we had the vehicle we wanted and with the terms we needed. I cannot say enough good things about the whole experience, but will say that they have found themselves a definite repeat customer and that I'll be recommending them to everyone I know. More