Mercedes-Benz of Georgetown - Service Center

I bought my very lightly used 2018 GLC here, and have done the vast majority of service here. Outstanding service. I have done some work on the vehicle myself, and I have taken it to a non-dealership mec done the vast majority of service here. Outstanding service. I have done some work on the vehicle myself, and I have taken it to a non-dealership mechanic, as well… but usually I came to the conclusion that it’s worth it to have Mercedes of Georgetown do the service. More

Jay was super helpful in getting the right services added on to my scheduled service.. highly recommend.. on to my scheduled service.. highly recommend.. More

Nice and satisfactory service at Mercedes of George Town. Competent staff and a nice facility Competent staff and a nice facility More

Jarrod is an excellent Service Advisor. We have purchased two autos at this dealership and are very happy with the sales and service staff. We look forward to continuing our relationship wi We have purchased two autos at this dealership and are very happy with the sales and service staff. We look forward to continuing our relationship with MB of Georgetown. More

I’ve been a customer of this Georgetown branch for over 15 years for Sales and Services. You guys never cease to amaze me with your customer service. Adam De Leon, you kept me informed throughout. Despite 15 years for Sales and Services. You guys never cease to amaze me with your customer service. Adam De Leon, you kept me informed throughout. Despite your unforeseen computer issues, you guys pulled through with a Smile. Thank You Again to ALL of your Staff. More

Always take my car there for service. Professional, friendly staff, excellent customer service! Never disappointed! Professional, friendly staff, excellent customer service! Never disappointed! More

very clean , mostly accomodating, easy to access and simple to set up service for my vehicle simple to set up service for my vehicle More

While the waiting area is very nice, I can never get in and out quickly. Always a minimum of a 3 hour wait for the service department. People have busy lives and time is valuable. Let’s streamline the serv and out quickly. Always a minimum of a 3 hour wait for the service department. People have busy lives and time is valuable. Let’s streamline the service and also have better transparency with repair costs. More

Professionalism and courtesy, quality support. New to MB and want a first class dealership for my investment! Great job on my first visit folks! Thanks! New to MB and want a first class dealership for my investment! Great job on my first visit folks! Thanks! More

This is purely based on my one-time visit to this dealership, I had an issue with the car where the charging port was not working and the license plate bracket was not holding the license plate and t dealership, I had an issue with the car where the charging port was not working and the license plate bracket was not holding the license plate and they charged me for both. This is a brand new 2023 Car bought 6 months back, the reason I was provided is that the car was not bought at the dealership and they had to charge me...asked me to go back to the Plano dealership. I do not understand I thought I bought the Mercedes with all smiles and bezels with a Warranty...but forgot about the warranty the car is less than 6 months old...This is my 6th Mercedes and I think it's about time to call quits with Mercedes and look forward to going with other brands that can serve you better. Think before you go to this dealership. If I had to go back to this dealership I would only go because of my advisor Jarrod, he is a cool and very nice gentleman. Thanks, Jarrod for being the best part of the worst day and annoying experience with Mercedes of Georgetown. More