Mercedes-Benz of Georgetown - Service Center

Sprinter service department as always did an outstanding job. Corey had to leave early for a doctors appointment but his coworker was very sharp and efficient and courteous ; and solved my concerns with the job. Corey had to leave early for a doctors appointment but his coworker was very sharp and efficient and courteous ; and solved my concerns with the windshield wiper fluid. I wish I had gotten his name but him and the supervisor were both excellent. More

The personalized attn is amazing. Communication is timely and effective so you always know what the status with your vehicle. They helped me with an emergency and did everything possi Communication is timely and effective so you always know what the status with your vehicle. They helped me with an emergency and did everything possible to assist and fixed car in 24 hrs, so grateful! More

Why do I have to write 15 words? I am pleased with everything except the fact that everywhere I go from a doctors office to the auto dealer. Most people are busy ,Just give me a ye I am pleased with everything except the fact that everywhere I go from a doctors office to the auto dealer. Most people are busy ,Just give me a yes or no questions. More

Professional Dealership did a professional job working on my 2016 sprinter RV. Would recommend this dealership to anyone. my 2016 sprinter RV. Would recommend this dealership to anyone. More

The attention to detail and customer service is excellent. The dealership is state of the art. The employees are very friendly and make you feel welcomed and appreciated. They offer many options wh excellent. The dealership is state of the art. The employees are very friendly and make you feel welcomed and appreciated. They offer many options when you come in for service. You can wait at the dealership which as I said is a very nice place to pass the time. Or they will get you an Uber or Lyft or even a Mercedes loaner to get you on your way while they service you vehicle. My service advisor Kayle La Page. was very clear and upfront on the status of and any issues with my vehicle. More

I have been taking our Sprinter chassis RV to the team at Mercedes-Benz in Georgetown, TX ever since my purchase. The team there is always responsive and excellent at keeping you abreast of what is going on Mercedes-Benz in Georgetown, TX ever since my purchase. The team there is always responsive and excellent at keeping you abreast of what is going on with your vehicle. Ryan Carter went above and beyond to make sure they could diagnose a particular issue and even transported our RV to a coach service company to finish the service (coach issue vs chassis issue) while we were out of town instead of just saying "we don't service this part of your RV" which I have experienced with other dealers. Great service and support. More

Service was very good. Jarrod Dozier was professional and helpful with my requests. The valet service(Mike Willemsen) was great. Jarrod Dozier was professional and helpful with my requests. The valet service(Mike Willemsen) was great. More

Will come back to Mercedes-Benz of Georgetown over any other service location. Here’s why!😄 Yet again, utmost satisfaction with exceptional service I received by service advisor Emily Mejia at Mercede other service location. Here’s why!😄 Yet again, utmost satisfaction with exceptional service I received by service advisor Emily Mejia at Mercedes-Benz of Georgetown. From the moment I called with concerns of my logistical travel circumstances, to the day I arrived, her professionalism and attention to detail were evident, ensuring that my experience was nothing short of outstanding. She followed through again! Emily’s thorough understanding of my vehicle's needs, coupled with her speedy communication and genuine commitment to customer satisfaction, left a lasting impression. It is rare to encounter consistency of dedication and expertise, and I feel confident entrusting my 2022 E450 for the future. Please extend my gratitude to the entire service team completing the work which took several days. I look forward to continuing my relationship with Mercedes-Benz of Georgetown knowing that my vehicle is in the best of hands. Sincerely, Elisa C Retired Army More

Thank you Osmary for taking care of my vehicle. Awesome job! I look forward to continuing working with you when needed Awesome job! I look forward to continuing working with you when needed More

Well, I contacted Adam in hopes of forming a relationship with someone in the service department, like we have with Robert in the wholesale parts department. We have a small Mercedes repair shop in north Aus with someone in the service department, like we have with Robert in the wholesale parts department. We have a small Mercedes repair shop in north Austin, and we need someone we can work with to assist with clients cars that need work that can only be done at the dealership. We were looking for one point of contact to work with. What I got in response was an email from the GM thanking me for considering my next purchase at the Georgetown dealership. So I don't think Adam truly read my email, nor understood what it was i was looking for. That was a bummer. We love Robert though, and will continue to do business with him as he has always been so helpful to our shop. More