Mercedes-Benz of Georgetown - Service Center

Service was excellent and the dealership kept me informed on the progress of the service. on the progress of the service. More

Waited to pay for my card maintenance by the front desk where staff is supposed to take care of customers . 1 gent was on the phone, another was tending to a couple, and the other 4 staff were sitting the where staff is supposed to take care of customers . 1 gent was on the phone, another was tending to a couple, and the other 4 staff were sitting there not on the phones or with customers. Nobody even acknowledged me for the longest time. Not until Fred (the gent on the phone, got off the phone) asked me if someone had taken care of me did someone even made eye contact with me. This is 2nd time I've used thos dealership for my car's maintenance and twice I received poor service. When my husband has visited, they always tend to him well and when I'm with him I get same god treatment. I'm a brown immigrant and he's a white American. Won't be going back there. Rather drive 45 mins to Austin and be treated like a person. More

Service department takes great care of my car, even though it is rather old. Could not be happier. though it is rather old. Could not be happier. More

Quick, efficient and professional all the way. My advisor was a former technician so knew what he was talking about, especially when it came to estimating service time. My advisor was a former technician so knew what he was talking about, especially when it came to estimating service time. More

Carlos is my sales person and he has always been very helpful and honest. It took a while to get me a custom order and like was on it. On the service side Ritchey is in charge of the service managers and helpful and honest. It took a while to get me a custom order and like was on it. On the service side Ritchey is in charge of the service managers and he always helps out. He is amazing at keeping that place running. My service manager is Jay and I feel welcome every time my wife and I see him. His follow up is amazing. I always get updates amd know we are in good hands. I have going here for over 10 years for service now and they seem to just get better. More

Good service, service needs explanation and ontime delivery. Understand customer concerns well. Good facilities including loaner when possible delivery. Understand customer concerns well. Good facilities including loaner when possible More

They always fix and deliver in time and are courteous as well . I love coming to them ! well . I love coming to them ! More

Mercedes-Benz of Georgetown, over the years has taken great care of me and my vehicles. If I were in the market to purchase a new vehicle or perhaps get my existing vehicle serviced. Mercedes-Benz of great care of me and my vehicles. If I were in the market to purchase a new vehicle or perhaps get my existing vehicle serviced. Mercedes-Benz of Georgetown will be the place to go. The entire staff treats their customers with respect, honesty, and a very high level of professionalism. Shout out to the service department and a special shout out to Joshua who took care of me very recently. More

Brought my car in for service on suspension. Now it’s has several other problems. It was running great when I dropped it off. Now it has to be jumped and it won’t shift gears. Now it’s has several other problems. It was running great when I dropped it off. Now it has to be jumped and it won’t shift gears. More

I was overcharged$326 for my basic oil change service normally I pay 150 for an oil change. I tried telling the advisor Jarrod several times and he claimed that was an old price. I’m very unhappy with th normally I pay 150 for an oil change. I tried telling the advisor Jarrod several times and he claimed that was an old price. I’m very unhappy with the service I’m going to call Mercedes corporate. More