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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.7
600 Reviews

600 Reviews of Mercedes-Benz of Georgetown - Service Center

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February 22, 2024

Very professional as well as personable. Service was excellent. I would use this dealership again recommend their service to anyone More

by Tommy Griffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes, Irlanne Pollard
Feb 24, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for sharing your positive experience! We're delighted to hear that the service was very professional and personable and that you found it excellent. We appreciate your business!

February 21, 2024

Emily is the best service adviser so far that I had the pleasure to work with… She knows her stuff. So far happy with the service..Will be making an appointment soon to have the chips fixed in my windshiel More

by Cyberbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osmary Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily, Derick Butler, Hector Arellano, John Cascio
Feb 24, 2024 -

Mercedes-Benz of Georgetown responded

We appreciate your kind words, Grandpa Bill! It's wonderful to hear that Emily has provided you with exceptional service, showcasing her knowledge and expertise. We're glad to know you're satisfied with the service so far. When you're ready to address the chips in your windshield and pick up your Tire Inflator, we'll be here to assist you. Thank you for choosing our dealership, and we look forward to seeing you soon! Safe travels!

February 17, 2024

Super fast service and service advisor communicated very thoroughly. Everything was exceptional! My vehicle was cleaned inside and out! More

by jadetinez20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 16, 2024

Excellent customer service, nice atmosphere, clean, courteous and friendliness every time I visit this dealership. More

by Zeezee5015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
Feb 23, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 13, 2024

Jarred service person was very helpful He explained me everything nicely I like he waits on me next time Thanks More

by kha78664
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
Feb 16, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 09, 2024

Super friendly. Super helpful. Clean and large waiting room. Cafe with free and to purchase goodies. More important-they are honest More

by wenbruck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The technician who worked on my sprinter , Samantha Burnett, Aaron Lee
Feb 10, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for your positive comments! We're thrilled to hear that our team was super friendly and helpful and that you enjoyed our clean and large waiting room with a café. Most importantly, we appreciate your recognition of our honesty. We appreciate your business and look forward to serving you again.

February 07, 2024

First class style. The moment I drove in, I got immediate attention, and my service advisor was with me within five minutes and we discussed the issues with the car. Co More

by Christopheritri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
Feb 10, 2024 -

Mercedes-Benz of Georgetown responded

We're delighted to hear about your first-class experience. It's great that you received immediate attention upon arrival, and your service advisor was prompt in discussing the issues with your car. We're pleased to know that a couple of days later, you picked up your car and are very happy with the result. Thank you for choosing our services, and we look forward to serving you again in the future!

February 06, 2024

My service manager was excellent He advocated for me and kept me in the loop More

by Waynegwenhod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon, Samantha Burnett
Feb 09, 2024 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 05, 2024

Service advisor and maintenance work sub standard. Tire issues post work. Issue not resolved satisfactory. More

by RO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam De Leon
Feb 05, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at afontenot@mbofgeorgetown.com. I look forward to speaking with you. Adam Fontenot, Service Director

February 04, 2024

They didn’t honour their quote they emailed me they said they didn’t put the price for tires but they put price for reseal this is the first time I feel like I am getting scammed.The manager tried to take c More

by nazliozemrek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richey Barnes, Adam De Leon, Irlanne Pollard
Feb 05, 2024 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at afontenot@mbofgeorgetown.com. I look forward to speaking with you. Adam Fontenot, Service Director

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