Mercedes-Benz of Georgetown - Service Center

It was a pleasure to work with Richey. I can come in on Monday for my service appointment. The service person assigned to me stated that I needed to replace a tire because of the some read I can come in on Monday for my service appointment. The service person assigned to me stated that I needed to replace a tire because of the some reading she noticed when I came in. Instead of understanding the real issue or confirming, she stated that I had to change my tire. At that moment, I asked for Richey, as I had worked with them before. Richey put me at ease and agreed to investigate the issue while my car was serviced. He constantly updated me on my status and eventually called at the end of the service appointment to say there was no issue with the tire. What is the difference in service between 2 different service advisors/managers? Hence, I decided to give five stars to Richey and 3 to the dealer. Please hire more folks like Richey. More

Very attentive and professional, good customer service! Service technician very knowledgeable and explained options and showed concern Service technician very knowledgeable and explained options and showed concern More

The dealership treated me great. I went for an A service and Jay presented me an 2024 EQE 500 for a loaner. Excellent experience. I went for an A service and Jay presented me an 2024 EQE 500 for a loaner. Excellent experience. More

Great service and friendly. My service was completed quickly and answer to noise was resolved. My service was completed quickly and answer to noise was resolved. More

Great service center thanks Aaron Lee! ! Always taking good care of everyone we send there or personal. ! Always taking good care of everyone we send there or personal. More

Service appointment. All involved were very helpful. Waiting for my car was very comfortable. I will return. All involved were very helpful. Waiting for my car was very comfortable. I will return. More

My customer representative was very helpful and knowledgeable. Her positive attitude made my day. Please thank he for me. knowledgeable. Her positive attitude made my day. Please thank he for me. More

Jared was great. I appreciate the prompt response. We was ready to attend when I was there I appreciate the prompt response. We was ready to attend when I was there More

Everything has been good except that arrangement of loaner has to be fixed. I had to reschedule couple of times as they were short of loaner vehicles loaner has to be fixed. I had to reschedule couple of times as they were short of loaner vehicles More

When I go to this service center, I always choose Jarrod , he is the one who did a perfect job as always, I feel pretty comfort to fix the problems with my car, he’s always being very patient and kind to cu , he is the one who did a perfect job as always, I feel pretty comfort to fix the problems with my car, he’s always being very patient and kind to customers, and try his best to make the service better More