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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.7
618 Reviews
Call Service Center (512) 930-6150

618 Reviews of Mercedes-Benz of Georgetown - Service Center

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October 31, 2023

Very professional, work was done in a timely manner professional staff and the snack bar was very good More

by higginspatricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod Dozier
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Nov 01, 2023 -

Mercedes-Benz of Georgetown responded

Professional service, timely work, and professional staff are key factors in a positive service experience. It's also nice to hear that you found the snack bar very good. Thank you!

October 31, 2023

If you’re a single woman, do not go here. It is very masculine energy and a woman should know her place attitude More

by Jmariesalon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the sales guys name. I was inquiring about purchasing a G Wagon while my car was being serviced. This is not the first time I’ve been treated like I was equal , Hector Dominguez, Richey Barnes, Adam De Leon, Robert Diaz, Samantha Burnett, Melissa Coreas, Danielle Doyle
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Nov 02, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for this experience you had during your visit. I would like an opportunity to fix this and to earn your business, please contact me at (512) 942-6924. I look forward to speaking with you. Adam Fontenot, Service Director

October 30, 2023

The service was great, advisor she nice, friendly & helpful.. I have no issues at all More

by Huong Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irlanne Pollard
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Nov 01, 2023 -

Mercedes-Benz of Georgetown responded

We are glad to hear that you had a positive experience with the service and the advisor. It's always great when you receive excellent customer service and assistance. We appreciate your business and look forward to assisting you in the future.

October 30, 2023

Service was prompt service was courteous, A pleasant experience. Will use this dealership's service department again. More

by spelz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
Report | Print
Oct 30, 2023 -

spelz responded

Enjoyable experience today.

Oct 30, 2023 -

spelz responded

👍

Oct 30, 2023 -

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 30, 2023

Very clean and efficient- no waiting for drop off or pick up and Jay was super helpful More

by Salliemc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Mercedes-Benz of Georgetown responded

A clean and efficient service experience with no waiting for drop-off or pick-up is a great testament to the quality of service you received. It's also wonderful to hear that Jay was super helpful in assisting you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

Sprinter DEF light was on. Part covered under emissions warranty. Recommended brake fluid replacement. Noticed major difference in braking. Thanks for the recommendation More

by oregonct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lee
Report | Print
Oct 28, 2023 -

oregonct responded

Thanks

Oct 30, 2023 -

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

October 28, 2023

Brandon was amazing in all aspects of the decision making, purchase and walk through. Kind, compassionate, and patient. His knowledge was off the chart yet he was able to make me understand and feel More

by Jan’s car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Kassab
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pace Bixler, Hector Arellano, Richey Barnes
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Nov 06, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Brandon provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 26, 2023

I waited so long to get everything,,,, but I didn’t get bored. My service consultant, Mr. Barnes, took care of me and often informed me of what was currently happening.and waiting time. I was satisfied w More

by Elly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richey Barnes
Report | Print
Nov 04, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a great experience and that Mr. Barnes provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 25, 2023

I use this Dealer for years and my two son as Weil. They have excellence in Services, attention to costumers and solve the problems quickly.I recommend 10/10. More

by Ana Benitez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
Report | Print
Nov 02, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you and your two sons have been using Mercedes-Benz of Georgetown for years and that you all have experienced excellence in services, attention to customers, and quick problem-solving. A 10/10 recommendation is a testament to our outstanding service. Your positive feedback is much appreciated!

October 23, 2023

Aaron in the Sprinter Service Dept is a world class customer service representative. Greatly appreciate his dogged interface with our Third Party Extended Warranty Company who are difficult to work wit More

by patrick wells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lee
Report | Print
Oct 25, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that Aaron in the Sprinter Service Dept provided you with world-class customer service and went above and beyond in dealing with your Third Party Extended Warranty Company, which can be challenging. Excellent customer service and dedication to resolving issues are highly valued. Your positive experience is much appreciated!

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