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Mercedes-Benz of Georgetown - Service Center

Georgetown, TX

4.7
601 Reviews

601 Reviews of Mercedes-Benz of Georgetown - Service Center

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September 15, 2023

So much appreciated for what you guys done and help for my Sprinter Van Service. This place is the only one can do walk-in service for Sprinter Van in the States. More

by benjituang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lee
Sep 23, 2023 -

Mercedes-Benz of Georgetown responded

It's fantastic to hear that you had a positive experience with the Sprinter Van service at Mercedes-Benz of Georgetown. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 14, 2023

Very helpful. Personally interested in my car and getting her back to me as soon as possible. Cleaned interior too. As usual costs are very high. Makes you wa More

by Poppie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Hares
Sep 24, 2023 -

Mercedes-Benz of Georgetown responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 12, 2023

Amanda in service is great! Always on time and done right. Best MB dealer in Central Texas. More

by glkearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Hares
Sep 17, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled that Amanda provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 11, 2023

The dealership facilities are Clem, quiet, and plenty of room to work privately while waiting on your car. The service tech was knowledgeable and didn’t pressure a client into making unnecessary repairs. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Mercedes-Benz of Georgetown responded

It's truly wonderful to hear that you had an amazing experience with Mercedes-Benz of Georgetown. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 11, 2023

My vehicle was being serviced on a call back. They called me on the phone and told me to take the vehicle there so they could fix some things. My car was running fine. I dropped it off. It was su More

by diegovillarreal68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
Sep 14, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the frustrating experience at our dealership. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Adam Fontenot Service Director afontenot@mbofgeorgetown.com

September 11, 2023

Mercedes Georgetown service department has been lacking for a good overall experience the past 2 years. More

by Lindawirthybarbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lynette Rich
Sep 14, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the issues you've faced with our service department over the past two years. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Adam Fontenot Service Director afontenot@mbofgeorgetown.com

September 10, 2023

Service manager Jay is very professional. He communicated with me clearly and promptly throughout my service visit. I was completely satisfied with the way my car's service was handled on a v More

by Liz Bayless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Derkacz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Mercedes-Benz of Georgetown responded

We are thrilled to hear that you had a great experience, and it's wonderful to know that Jay provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 09, 2023

Always friendly and professional staff. Adam was very knowledgeable and kept us updated on service completion time. Great service as always from Mercedes-Benz of Georgetown team. More

by coffiemait
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam De Leon
Sep 22, 2023 -

Mercedes-Benz of Georgetown responded

It's wonderful to hear that you consistently receive friendly and professional service from the staff at Mercedes-Benz of Georgetown and that Adam was knowledgeable and kept you updated on the service completion time. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 09, 2023

Very accommodating, Clean, Comfortable, Friendly, Timely. I never mind having to get my car serviced. ( except for the price of course). But it’s always a comfortable visit. More

by Vanhines1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osmary Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2023 -

Vanhines1 responded

Very accommodating

Sep 14, 2023 -

Mercedes-Benz of Georgetown responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 06, 2023

2nd time getting vehicle back from service maintenance and have to return because quality control failed to perform proper inspection procedures. Called back and was told just use the radio volume to turn More

by wilkes76707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam DeLeon, Adam De Leon
Sep 07, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Mercedes-Benz of Georgetown responded

Thank you for bringing this to my attention. I apologize for the inconvenience you've faced with the service maintenance. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Adam Fontenot Service Director afontenot@mbofgeorgetown.com

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