Mercedes-Benz of Gilbert

Poor service, from start to finish. I started by inquiring online about a vehicle in mid-October. The first salesperson was unresponsive to my questions about my trade value, said he'd I started by inquiring online about a vehicle in mid-October. The first salesperson was unresponsive to my questions about my trade value, said he'd call me back. No reply for two or three days. I call him back, and get blown off again. I call the BDC manager Anne, left a V/Mail. No reply. I call back a few days later, and get in touch with Garrett. Garret apologizes(we're over a week into the process), we begin our dialog, and within a few days, we make a deal and I drive to Gilbert from Las Vegas to purchase the vehicle. I asked Chris Gossling, the finance manager, and Garrett, to send my DMV documents to the DMV near my place of business(I'm also in the car business), and I'll handle the titling myself. I also emailed the DMV info to Garrett a week after the sale, to ensue that the car didn't get titled in AZ, but in NV. I never hear back, so today I called the title clerk, Tina. Tina is dismissive, claims that no one sent her the info via email, nor did she look in the file for the note that finance was supposed to place in the deal about calling me. Poor, poor poor performance all around. More

Do yourself a favor Don’t buy a Mercedes. Every time it goes in for service or repairs I get hassled about the warranty. My battery was replaced under warranty 10 months later that battery go Every time it goes in for service or repairs I get hassled about the warranty. My battery was replaced under warranty 10 months later that battery goes bad OH we don’t replace batteries that we replaced under warranty If you buy one you’ll have a 2 years warranty. Also be ready to pay at least 3 times the going rates of other shops More

Keith Wong is very professional and friendly. He patiently answered many of my questions and kept me updated on the processing. I appreciated his help a lot. He patiently answered many of my questions and kept me updated on the processing. I appreciated his help a lot. More

Very professional and friendly! Clark Smith got us a great deal and all paperwork was completed quickly. We love our new Mercedes!! Thank you! Clark Smith got us a great deal and all paperwork was completed quickly. We love our new Mercedes!! Thank you! More

Excelente una buena experiencia, con la persona que nos atendió, IAN SIMPSON gracias por ser tan amable atendió, IAN SIMPSON gracias por ser tan amable More

This dealer cuts corners and knowingly deceives its customers. I purchased a used Mercedes Sprinter 2500 from Clayton Griggs. I did not see the vehicle in person until the time of pick-up as I am base customers. I purchased a used Mercedes Sprinter 2500 from Clayton Griggs. I did not see the vehicle in person until the time of pick-up as I am based out of town. Upon arriving the vehicle was not in the condition that was stated online or with Clayton on the phone/text/emails. Another issue was that I specifically declared our need for two keys and when I arrived we were given three sets and nothing was said about the keys. I returned home to find that only one of the keys was programmed to the vehicle. I took it to a local dealer here and the keys provided were unable to be programmed to the vehicle and would require a new ignition to get new keys. I attempted to get someone on the phone for several weeks only to be ignored. I finally heard from Omar Robles who was rude and unapologetic. Finally after threatening lawsuits they finally mail a check, but not without lying about previously sending it multiple times. Another issue that I have run into is that they lied about the history of the vehicle and having replaced the sliding door. Incredibly unfortunate situation and I would caution anyone working with these individuals and this dealer and its parent company. More

Brought in my 2017 Mercedes Benz C300 AMG line to Mercedes Benz of Gilbert for a CPO work. I had to make an early 7am appointment on weekday since they do not offer a loaner vehicle on weekend appoin Mercedes Benz of Gilbert for a CPO work. I had to make an early 7am appointment on weekday since they do not offer a loaner vehicle on weekend appointments on CPO work. I had to get up extra early before my work shift to make this work. They told me I have to spend $250 to initiate the diagnose to even look at the issue I am having with my C Class... Mercedes Benz of Chandler did not have such fee for evaluating prior issues I had on CPO work request and they had no problem providing me with a loaner car on weekends... What makes me mad even more is that my car was purchased at MB of Gilbert as a CPO vehicle... I will never use this dealership and only go to MB of Chandler. No wonder this place has a horrible ratings... More

Deandre has been fantastic. Works quickly and diligently to satisfy his clients. Highly recommend him! I was very pleased and impressed with the salesperson and dealership with Works quickly and diligently to satisfy his clients. Highly recommend him! I was very pleased and impressed with the salesperson and dealership with my car purchase. More

I just bought a beautiful 2018 Ram Longhorn from him. He was most pleasant to work with, and so was Dennis in the finance department. I would recommend these guys to work with again. Thanks! Kerry He was most pleasant to work with, and so was Dennis in the finance department. I would recommend these guys to work with again. Thanks! Kerry More

Worst experience by the service department, John Hastings has no experience and didn't recieve any training on how to treat clients and communicate with them, I left my car for voice assistant problem, they has no experience and didn't recieve any training on how to treat clients and communicate with them, I left my car for voice assistant problem, they claimed the car need software update, after leaving the car for for a day and half, I received the car back with the same problem. Texted John sharing my frustration with no response. Unprofessional ethics . More