Mercedes-Benz of Gilbert

Summary: it was very weird! ! 1) I had researched and was familiar with this car's "advertised" specs well before ever going to the dealer. It would have fit my needs admirably. ! 1) I had researched and was familiar with this car's "advertised" specs well before ever going to the dealer. It would have fit my needs admirably. 2) I went to the dealer for a test drive and to ask some questions. 3) I was told there was only one dealer in the area that could service the vehicle. 4) I live within the advertised range, albeit close to the maximum; BUT, between the dealer and my home, the road is all uphill . . . so the "advertised" range may or may not be a useful number. 5) Before the purchase could be considered rational, I needed to establish that the car could indeed get to and from a service department. 6) The only solution my Winnie-the-Poo sized brain could conger, was a test drive; a round trip of ~150 miles. 7) Recognizing that such a solution was quite possibly outside the dealer's Standard Operating Procedure, I offered to (a) leave a deposit of whatever size they needed, (b) rent the car at whatever rate they thought reasonable, (c) I even offered to buy the car for cash--PROVIDED they had some type of return policy in case it didn't live up to expectations. 8) The dealer would accept none of my suggestions, and they had none of their own! 10) Summary: The purchase hinged on whether not not I could get the vehicle serviced, a requirement the dealer was not willing to guarantee/demonstrate. As an aside, in a former life, I taught marketing at a couple of different universities. In the "sales" subset of "marketing" there was a mantra; "Identify what the customer wants, and find a way to give it to him/her." Were I to give this dealer a grade, it would be an "F". More

Just purchased new Apple phone - needed a connection to two cars - an 09 E and a '13 S-Class - the '09 a challenge because of older technology - got lucky and Jamie Herbranson offered his help and experien two cars - an 09 E and a '13 S-Class - the '09 a challenge because of older technology - got lucky and Jamie Herbranson offered his help and experience and got both of the cars connected. (I can't tell you how much time we wasted at home trying to do this!) This dealership is such a pleasure to deal with, Thank You! More

Everytime I visit MG-Gilbert services depth. I received Phenomenal customer service from Keith Wong. when Your car need any kind of Service please ask for Keith he will provide you with the I received Phenomenal customer service from Keith Wong. when Your car need any kind of Service please ask for Keith he will provide you with the best professional service for your car without any problem. He will take excellent care of you!!! More

My husband and I went in looking at a used 2019 SUV we saw online and needed a lot of assistance. Ed , from the Gilbert location, offered to help us, and wow, what an incredibly knowledgeable, patient, a saw online and needed a lot of assistance. Ed , from the Gilbert location, offered to help us, and wow, what an incredibly knowledgeable, patient, and personable man he is! We couldn't have asked for a better buying experience! Ed was so gracious - he gave us several options, spent time test driving various models with us, showed us all the feature/benefits of each car, and made us feel extremely comfortable with our choice. He even offered to get a reservation for dinner for us at a great local steak house. Thanks for the cap, yeti, and great service, Ed. We appreciate the time you spent with us! Tim and Brenda Wegge, Burlington, WI More

Chris was fabulous. .meticulous and professional and always friendly and caring and attentive and always nice .meticulous and professional and always friendly and caring and attentive and always nice More

I needed some warranty work completed on my Grech RV built on a Mercedes Sprinter van. I was in a bit of a hurry due to an upcoming trip and other work being done on the van at a local RV dealership. built on a Mercedes Sprinter van. I was in a bit of a hurry due to an upcoming trip and other work being done on the van at a local RV dealership. The folks at Mercedes-Benz of Gilbert were very helpful and accommodating with receiving the parts and completing the work in record time. I would especially like to thank Service Advisor Kris Mason for his tenacity with this matter and always keeping me aprised of progress. The customer waiting area at the dealership is first rate and everyone at the dealership I spoke with during my visit was very friendly and happily provided whatever assistance I required. I highly recommend this dealership. More

The salesman & sales mngr. were professional, polite and knowledgeable car people who are not in the high pressure business, the dealership floor area was spotless. were professional, polite and knowledgeable car people who are not in the high pressure business, the dealership floor area was spotless. More

Garrett was great to work with! Not pushy, but kept options in front of us. The perfect blend! He was respectful and attentive from start to finish. The "hostess" seated in the Not pushy, but kept options in front of us. The perfect blend! He was respectful and attentive from start to finish. The "hostess" seated in the middle of show room was attentive as well, greeting us each time we came in and offering us water and help. The finance guy, however, was a piece of work, and very hard to work with and thought it was funny to give us a hard time, even though we were in a time crunch. His interaction pushed us to consider walking away from the deal. We love the car we bought, however, the interaction with the finance department soured our experience. More

Flew from Dallas and bought a used Lexus from Mike Connolly. Definitely a truly one of a kind service he provided and answered all my questions before making a decision. We agreed on a deal and even p Connolly. Definitely a truly one of a kind service he provided and answered all my questions before making a decision. We agreed on a deal and even picked me up from the airport! I would HIGHLY recommend him with any used/new car purchases and he’ll make sure you’re being taken care of. Definitely my best dealership experience by far because of him!! More

From start to finish, the folks over at Mercedes-Benz Gilbert not only make you feel welcomed and comfortable, but it is their number one priority to make you feel like you’re already a part of the Merce Gilbert not only make you feel welcomed and comfortable, but it is their number one priority to make you feel like you’re already a part of the Mercedes-Benz family. I had the immense pleasure to work with Paul Navarrette (shout out to Tim Hatem for helping me as well). If you’re in the market for a new Mercedes-Benz vehicle whether it’s now or in the future, Paul is your guy! I am now the proud owner of a brand new 2022 AMG CLA 35 coupe which I’ve had my eye on for a while and these fine people made it possible. Please don’t waste your time with any other dealerships! If you want to work with honest, trustworthy, and people with integrity, Mercedes-Benz Gilbert is the dealership for you! More