Mercedes-Benz of Gilbert

I went to the dealership to get the battery in my key fob changed, and while I was waiting in the customer service area, a mouse ran from under a chair and into a vehicle that was parked on the showroom floo changed, and while I was waiting in the customer service area, a mouse ran from under a chair and into a vehicle that was parked on the showroom floor. The guy at the parts department saw the mouse and had no reaction, that tells me that's not the first time they seen a mouse. More

This dealership makes car buying easy. Arnold Lim is relaxed, quick, and listens. I just purchased a GLB 35. My husband is overseas, and so Arnold worked with us via video chat and listene Arnold Lim is relaxed, quick, and listens. I just purchased a GLB 35. My husband is overseas, and so Arnold worked with us via video chat and listened to our needs. We found the car with the specifications we needed at the price we wanted. The team at MB Gilbert made the experience as stress-free as possible. The lounge is great, and I even found a fun little electric toy car for grandson! More

Just bought a car from Gilbert Mercedes, Arnold Lim was a professional, kind , courteous, no pressure, no haggle Salesman. I buy cars regularly for my family, about 1 or 2 cars every year or two. This was a professional, kind , courteous, no pressure, no haggle Salesman. I buy cars regularly for my family, about 1 or 2 cars every year or two. This was an experience that has blown me away, who knew that there could be such a great experience on car buying!! I highly recommend stopping by and giving them a try when you are in the market foe a new or used car. This Mercedes dealership is second to NONE!!!! Arnold Lim is a step ahead of ALL SALESMAN!!! This was truly an exceptional experience!!!!!! THANK YOU ARNOLD LIM !!!!!!! More

Awful service here. I wish there was a place on here for no stars. I’m the type of person who only leave good reviews but after another occasion of the company not stand I wish there was a place on here for no stars. I’m the type of person who only leave good reviews but after another occasion of the company not standing by their brand and having to resort to getting the manufacturer involved things changed. Buying a CPO means nothing here. I was xxxxed over once with documentation, and it’s not happening again This time the Better Bureau of investigations is will be involved as well More

I’ve come to this dealership 3 times now and nobody is better than Arnold Lim. Always hooks it up and is fast and efficient. Won’t ever be going anywhere else to get a new car! Thanks for all your help! better than Arnold Lim. Always hooks it up and is fast and efficient. Won’t ever be going anywhere else to get a new car! Thanks for all your help! More

I had an outstanding experience purchasing two new vehicles from James JayJack at Mercedes Benz Gilbert. James ensured my cars were ready for timely delivery, showcasing exceptional professionalism. A vehicles from James JayJack at Mercedes Benz Gilbert. James ensured my cars were ready for timely delivery, showcasing exceptional professionalism. A special shoutout to Paul Navarrette for enhancing my customer experience with efficient tint and 3M clear bra installations completed in just one day! It's clear that Mercedes Benz values its customers, employing talented staff who make the car buying process enjoyable. I highly recommend this dealership to anyone in the market for a new or used car! More

I purchased a new Mercedes Sl 55 from Mercedes Benz of Gilbert and sales associate Arnold Lim. I bought the car from out of state and sight unseen. They made me an unbelievable deal on a beautiful car. Gilbert and sales associate Arnold Lim. I bought the car from out of state and sight unseen. They made me an unbelievable deal on a beautiful car. Within 4 days of making the deal and 1400 miles away, the new car was sitting in my driveway exactly as described. This has been the best car purchasing experience I have ever had. I will use them again on my next car purchase. Robert Clark More

This review is a re-rating of the dealership based on lack of response to concerns over timely registration of the vehicle. Short story is I purchased the car on 8/23, no issues with the staff, quick pro lack of response to concerns over timely registration of the vehicle. Short story is I purchased the car on 8/23, no issues with the staff, quick process, all good. Three weeks later I'm wondering where the registration is as no record at AZ MVD. I call the Finance person I worked with and left messages requesting the status of the paperwork to MVD; no response to date (9/17). I texted the salesperson I worked with who said don't worry about it, they'll give me another temp tag but he would check on it when he returned to the office on Friday. Friday came and went, texted him Saturday, he responds "they said it getting processed by DMV". In Arizona it's MVD but easy to confuse. I asked when they submitted the title and registration, he says he'll find out Monday. I said don't bother. It's not a difficult question, should have been easily solved with a phone call. However after getting no answer or a run around, it's hard to believe anything they have to say. Definitely disappointing, definitely would not do business with MB of Gilbert again and definitely wouldn't recommend them. More

Would rate in the negative digits if it were an option. Definitely a dealership not to be trusted . Brought my GLE 53 in for yet another Turbo Decal and left with a vehicle full of swirls and fine scra Definitely a dealership not to be trusted . Brought my GLE 53 in for yet another Turbo Decal and left with a vehicle full of swirls and fine scratches to the paint. Service advisor even admitted to not being happy with how my car was returned . Now I have to take a chance to let their detail shop correct the mess they created . This is unacceptable, as it forces me to take time away from my busy schedule to address incompetence! This dealership cares about one thing and one thing only Volume sales . While it is a place of business intended to make profit , they make it clear they could care less about the customer after the sale . Mikes excuse is “ we don’t build them”. Arnold leaves customers sitting for hours at a time , without any sort of offering to assist or provide help from other sales reps .. Waiting for the weak excuse to follow . More

Just Leased a GLC from Mercedes of Gilbert, and again like my other previous interactions with this dealership; in my opinion, they are by far the best in inventory and customer service. Huge thank you like my other previous interactions with this dealership; in my opinion, they are by far the best in inventory and customer service. Huge thank you to our Sales Consultant Ed Franzen for his unmatched level of knowledge, care, and Professionalism. Thank you Mercedes Benz Of Gilbert for having Mr. Ed Franzen representing your dealership and the Mercedes Benz Brand at this unmatched level. More