Mercedes-Benz of Gilbert - Service Center

Walked in with a minor issue. Keith Wong addressed it quickly and got us in and out in short order. I will be back when it is time to service the vehicle. Keith Wong addressed it quickly and got us in and out in short order. I will be back when it is time to service the vehicle. More

I went in for a service on my vehicle on September 23rd (Jeep Grand Cherokee). I purchased this vehicle with the extended warranty through Mercedes Benz of Gilbert. My vehicle was at Mercedes for 11 days (Jeep Grand Cherokee). I purchased this vehicle with the extended warranty through Mercedes Benz of Gilbert. My vehicle was at Mercedes for 11 days with an apparent electrical issue. When I got my Jeep back it broke down 3 days later. The issue was not fixed correctly, so I had to take it to another dealership while stranded in California on vacation. Since I was stuck I took it to a nearby Jeep dealership. Due to the electrical issues I had already replaced both the main battery and auxiliary battery twice. These brand new batteries were now dead again, and I had to return them now without a vehicle in another state. This was definitely an inconvenience and I had already done this twice. I was told by Mercedes that they would cover the additional expenses that were accrued to have the batteries pulled by the technicians at Jeep and for the additional deductible charge. I was simply asking for them to cover the costs of pulling the batteries and the deductible and not for all the other inconveniences and expenses that occurred. I was told they would do so. I sent those receipts in on October 26th as requested by the service advisor. I received no confirmation of email and then after multiple voice mails I did finally receive a partial refund but not until December 1st, and it was not for the correct amount. I did not receive a call back at anytime but just a text of the partial refund. I immediately responded as this was not the amount we had agreed on nor did it match the amounts on the receipts I had sent back on October 26th. Trying to get a hold of anyone by phone or to return a call has been difficult to say the least. I left 3 voice mails for the service manager to return my call and sent him a detailed email trying to get explanation as to why I did not receive full refund. Well after the fourth time of trying today I have still yet to hear back from him and was simply transferred back to the advisor. After being stranded in a different state for weeks you would think the least they could do was to refund the amount I was told. I was not asking for any other compensation etc. Waiting on the parts or not fixing my vehicle right the first time was not the issue. Things happen and sometimes the job isn't done right. It was the lack of communication that was unacceptable to me and can be avoided 100% of the time. On a side note the dealership experience with the service department at Jeep in Valencia, California was drastically different. They were very responsive and called back within the same day or within the hour in most cases. They didn't sell me this vehicle but bent over backwards to help with this very stressful situation. I would rather drive back to California next time to get my vehicle serviced by Jeep again, then to have to deal with the frustrations of this experience with Mercedes Benz of Gilbert. More

Keith Wong was excellent as my service advisor. He got me in for a quick repair on very short notice, kept me updated on the diagnostics and had me back in the road very quickly. He knew I was leav He got me in for a quick repair on very short notice, kept me updated on the diagnostics and had me back in the road very quickly. He knew I was leaving immediately for 1,400 mile drive and got me going very quickly. Excellent service. I will recommend MB of Golbert to my friends. More

Everytime I visit MG-Gilbert services depth. I received Phenomenal customer service from Keith Wong. when Your car need any kind of Service please ask for Keith he will provide you with the I received Phenomenal customer service from Keith Wong. when Your car need any kind of Service please ask for Keith he will provide you with the best professional service for your car without any problem. He will take excellent care of you!!! More

I needed some warranty work completed on my Grech RV built on a Mercedes Sprinter van. I was in a bit of a hurry due to an upcoming trip and other work being done on the van at a local RV dealership. built on a Mercedes Sprinter van. I was in a bit of a hurry due to an upcoming trip and other work being done on the van at a local RV dealership. The folks at Mercedes-Benz of Gilbert were very helpful and accommodating with receiving the parts and completing the work in record time. I would especially like to thank Service Advisor Kris Mason for his tenacity with this matter and always keeping me aprised of progress. The customer waiting area at the dealership is first rate and everyone at the dealership I spoke with during my visit was very friendly and happily provided whatever assistance I required. I highly recommend this dealership. More

Service Department is horrible. We had Kim as our adviser and as other posts have noted, she was less than competent. There were multiple requests for an update and they were not returned. This is adviser and as other posts have noted, she was less than competent. There were multiple requests for an update and they were not returned. This is now our fourth attempt for service at this dealership and the same problem. The service is scheduled ahead of time for a certain day. We take the vehicle in the day before. It is now late afternoon, the day before a holiday weekend, and we cannot get an answer. Finally after three calls we were advised they were running behind and they would call us back. After four attempts, this will be our last service at this dealership. We will be better off traveling further and going to Chandler or Scottsdale. Hopefully those service departments are responsive to their customers. More

Kim again has worked with us in resolving a minor issue with our GLE. She’s professional, a perfectionist and in tune with our issue. with our GLE. She’s professional, a perfectionist and in tune with our issue. More

It’s been almost two weeks and I’m still waiting on a back ordered battery. My car is still under warranty (2018) and I’m told they have no batteries to replace mine. I can’t drive my car, they have said back ordered battery. My car is still under warranty (2018) and I’m told they have no batteries to replace mine. I can’t drive my car, they have said they can’t give me an estimate on when it will come in or whether or not my car is even drivable. When my husband said we have had better service at Kia, they stopped responding to us. No offers for a dealer car or any options other than waiting until they get around to it. Please go anywhere else. I thought getting a Mercedes would make repairs easier and that I would be treated well. I have had several other cars and all of those dealerships provide better customer service and repairs. Run away from this dealer. Go to chandler or better yet buy a car that doesn’t require weeks of not driving it due to a lack of a battery. More