Mercedes-Benz of Grapevine

I appreciate the help and accurate and honest answers to my questions from ,the best salesperson, Jorge Gonzales. Mercedes-Benz of Grapevine was the best dealership I have been to buy my next dream car. my questions from ,the best salesperson, Jorge Gonzales. Mercedes-Benz of Grapevine was the best dealership I have been to buy my next dream car. I recommend it without hesitation! Also All the staff there were extremely respectful and nice!. Good job ! Thank you! Mina Blackburn More

Tom was amazing to work with. He was patient with us throughout the process, and he was very responsive. He respected our desire to be in and out of the dealership quickly. He was patient with us throughout the process, and he was very responsive. He respected our desire to be in and out of the dealership quickly. More

Came back to MB and after having Audi and was not disappointed in the level of communication, quality of preparedness and commitment to providing the best buying environment especially being out of s disappointed in the level of communication, quality of preparedness and commitment to providing the best buying environment especially being out of state. Thank you to all involved. Marco, the car courier, Nick Williams and Matt McPherson. But especially the point man Marco who made this as smooth and seamless as any car from MB I have ever got. Either in OK or Affalterbach. More

Marco did an excellent job explaining the car leasing process and the associated costs. He answered all of my questions and addressed my concerns with patience and clarity. When it came time to transitio process and the associated costs. He answered all of my questions and addressed my concerns with patience and clarity. When it came time to transition to co-signing with my mom, Marco was incredibly helpful in guiding us through what that involved. His professionalism and thorough explanations made the entire experience smooth and stress-free More

Excellent Car Buying and Trade-In Experience! It was a great experience overall! Tom Lim was my salesman, and he took the time to carefully and intentionally listen to my needs before recomme It was a great experience overall! Tom Lim was my salesman, and he took the time to carefully and intentionally listen to my needs before recommending the best car for me. He made both the trade-in and purchase process smooth and enjoyable, and I truly appreciated how detailed he was in explaining the terms I needed clarity on. Thank you, Tom, for making the entire experience seamless and stress-free! More

The staff at Mercedes-Benz were professional, knowledgeable, and made the car buying experience seamless and enjoyable. Highly recommend! knowledgeable, and made the car buying experience seamless and enjoyable. Highly recommend! More

Chase was extremely helpful with the purchase of our used vehicle. He provided all the information we needed without any pressure tactics. vehicle. He provided all the information we needed without any pressure tactics. More

The experience was extraordinary- I wish everyday could be as much fun! Thank you Ricky, Matt and Marco! be as much fun! Thank you Ricky, Matt and Marco! More

Tom was fantastic and very professional! We appreciated his knowledge and expertise on all of the cars we were looking at … which made it so easy to make a decision! We both love my new car We appreciated his knowledge and expertise on all of the cars we were looking at … which made it so easy to make a decision! We both love my new car and couldn’t be happier! Thank you again to Tom Lin for everything! If we could give him more stars we would! Sincerely, Don & Kim Himes More

I walked in knowing one thing for sure: I loathed Mercedes, but I wanted a car with power, style and something that didn’t break the bank. But beyond that, I was torn—trying to balance affordability Mercedes, but I wanted a car with power, style and something that didn’t break the bank. But beyond that, I was torn—trying to balance affordability with aesthetics, practicality with style. My preferences were broad, my decision-making messy, and I wasn’t sure how to narrow it all down. That’s where Marco came in. He didn’t just sell cars—he listened, patiently and thoughtfully, like a car psychologist. He asked the right questions, never rushed me, and gently guided me through a funnel of clarity. Every time I added a new “maybe” or changed direction, he recalibrated with kindness and precision. He was also incredibly patient with my husband, who joined the process by phone. Even with the added layer of remote communication, Marco stayed calm, clear, and respectful—making sure both of us felt heard and supported. What truly stood out was how kind and pressure-free the entire experience was. He created space for me to explore, reflect, and ultimately choose a car that felt like *me*. No pushy tactics, no rushed decisions—just genuine care and expertise. By the end, I wasn’t just driving away in a car—I was driving away in MY car. The one that fits my lifestyle, my taste, and my values. If you’re navigating a sea of options and want someone who can help you find your way with grace and skill, this is the person you want by your side. His knowledge level is beyond expectations and he takes his time. I was never a fan of Mercedes—but I am now. And most likely, I will be for life. The customer service was that seamless, I will most likely only work with Marco moving forward and I would highly recommend him to any family, friends or colleagues. More