Mercedes-Benz of Grapevine

Good service I purchased an SUV SLK 350 from Cory Bedford. From the beginning of the purchasing process until I drove away took probably a couple of weeks total. I purchased an SUV SLK 350 from Cory Bedford. From the beginning of the purchasing process until I drove away took probably a couple of weeks total. I enjoyed dealing with Cory and found him straight forward, informative and received explanations for every question asked. I could not have asked for anyone to have been more friendly, helpful and professional in purchasing the car. Hence, we take both of our vehicles in for maintenance. I have never had a problem and leave very satisfied. The atmosphere is friendly and I so enjoy working with Brittany in the service department. I am a pleased customer. More

It was great but a lengthy process over all was pleased I thought service was great a little long but good customer service. The rep was very friendly and informative he made sure I was taken to get me so I thought service was great a little long but good customer service. The rep was very friendly and informative he made sure I was taken to get me something to eat More

Great Experience All Around This is the most sincere, dedicated, friendly dealership I have done business with in the last 20 years. They do what they say, excellence is experie This is the most sincere, dedicated, friendly dealership I have done business with in the last 20 years. They do what they say, excellence is experienced throughout from sales, service, to parts and valet washes. Would very highly recommend the Park Place Mercedes Automotive Group in Grapevine! Thanks to all, specially Russ, Matt, Shawn, and Stanley. More

Great experience The dealership is surrounded with friendly faces and they have more inventories to choose from. The manager was great . Rutger Kesling -made was profe The dealership is surrounded with friendly faces and they have more inventories to choose from. The manager was great . Rutger Kesling -made was professional and extremely patient working with us to accommodate our needs no pressure. Also follow up with us after the purchase and sent someone to us set up the garage opener at home. Thank you. More

The best experience At Park Place, we hade the best experience ever! The attention received immediately upon walking in the door and the patience shown by the Sales Rep w At Park Place, we hade the best experience ever! The attention received immediately upon walking in the door and the patience shown by the Sales Rep was exceptional. I would recommend my friends to go see Dextral for their new car. More

Best car dealership I always come back to purchase all of my 4 SLK cars from Park Place Grapevine because they have the best professional and friendly staff. Scott N. is I always come back to purchase all of my 4 SLK cars from Park Place Grapevine because they have the best professional and friendly staff. Scott N. is the best salesman. Thank you for all you do! Amy More

Excellent customer service Tyler was awesome in explaining all details and options about the vehicle. He was very knowledgeable and spent quite a bit of time with us in explori Tyler was awesome in explaining all details and options about the vehicle. He was very knowledgeable and spent quite a bit of time with us in exploring our options. Chad also introduced himself to us and offered us something to drink while we waited. More

Scott Najjar, Sales Experience Manager is Awesome! Scott was what you want in a salesperson. Helpful, available, knowledgeable and not pushy! Ask Scott to help you with a Certified Pre Owed Mercedes! Scott was what you want in a salesperson. Helpful, available, knowledgeable and not pushy! Ask Scott to help you with a Certified Pre Owed Mercedes! -Rob More

Excellent Customer Service This was my 4th vehicle purchase at this dealership over the years. My past purchases were handled by Doug Prince, who has always made my experience i This was my 4th vehicle purchase at this dealership over the years. My past purchases were handled by Doug Prince, who has always made my experience in purchasing my Mercedez-Benz easy and satisfying. On my most recent purchase, I was serviced by Dextral Harris. Dextral was excellent in listening to my desires and structuring the details of the purchase to my satisfaction. As usual, I had a great buying experience. More

Damaged my Car Make sure you do a thorough walk around your car when dropping and picking up your car. I got a 4 inch door ding on the passenger side which Mercede Make sure you do a thorough walk around your car when dropping and picking up your car. I got a 4 inch door ding on the passenger side which Mercedes grapevine dealership refused to take ownership for. The service guy did a full walk around even looked at my tires but claims my car was too dirty to see dings and it was not their fault. I wish I read this forum first and saw the awful reviews and history they have. My fault for trusting the park place brand and being too busy in life to check every detail I guess. I paid $700 for my service and get a door ding what a bargain. More