Mercedes-Benz of Grapevine

Excellent Customer Service This was my 4th vehicle purchase at this dealership over the years. My past purchases were handled by Doug Prince, who has always made my experience i This was my 4th vehicle purchase at this dealership over the years. My past purchases were handled by Doug Prince, who has always made my experience in purchasing my Mercedez-Benz easy and satisfying. On my most recent purchase, I was serviced by Dextral Harris. Dextral was excellent in listening to my desires and structuring the details of the purchase to my satisfaction. As usual, I had a great buying experience. More

Damaged my Car Make sure you do a thorough walk around your car when dropping and picking up your car. I got a 4 inch door ding on the passenger side which Mercede Make sure you do a thorough walk around your car when dropping and picking up your car. I got a 4 inch door ding on the passenger side which Mercedes grapevine dealership refused to take ownership for. The service guy did a full walk around even looked at my tires but claims my car was too dirty to see dings and it was not their fault. I wish I read this forum first and saw the awful reviews and history they have. My fault for trusting the park place brand and being too busy in life to check every detail I guess. I paid $700 for my service and get a door ding what a bargain. More

Exellence Friendly, professional, courteous! First class operation, everyone from sales staff to service department. My salesman Corey Bedford made my purchase Friendly, professional, courteous! First class operation, everyone from sales staff to service department. My salesman Corey Bedford made my purchase a breeze, gave me a great deal and followed up afterwards to be sure I was 100% satisfied. I was referred to Park Place by Jerry Reynolds from the "Car Pro Show". I've bought 2 cars from this dealership and wouldn't hesitate to recommend my friends and family. Rick A. More

Excellent Experience!! Couldn't have asked for a better experience. This is my second vehicle purchased at this location and lucky me, run into the same sales person that so Couldn't have asked for a better experience. This is my second vehicle purchased at this location and lucky me, run into the same sales person that sold me the first one Scott Najjar. He was very helpful and informative the 1st time and even better the second time around. The first sales person that I've ever encountered that did not pressured me just to make a sale. He took his time answering all of my questions, gave me time to think about my options and took his time looking for the best finance available that suited my needs. Even after purchasing my vehicle he is still available to answer any questions I might have. Overall this is by far the best sales experience and would greatly recommend Scott Najjar to anyone that is looking for a stress free vehicle purchase. More

Easiest, most pleasant car buying experience we've ever had! We arrived at the dealership intending to just get information on the type of vehicle we were interested in, and were met by Russ Amsden- an easygoing We arrived at the dealership intending to just get information on the type of vehicle we were interested in, and were met by Russ Amsden- an easygoing fellow that we instantly felt comfortable with. Within an hour or so, and two test drives later, we not only had all of our questions answered, but felt more than ready to proceed with purchasing one. There was no pressure put on us to do anything at all, we were just given the information we were looking for, and it ended up being a great and pleasurable experience. Since then, there has been fantastic follow-up by the whole team there. We couldn't be happier- not only with our time with Russ and the buying experience, but with vehicle itself. We love our MB GLC 300! More

Overall Best Car Buying Experience Ever! A friend referred me to Russ Amsden at Park Place Mercedes Grapevine. He was absolutely awesome! They take the Car Buying Experience that so many of u A friend referred me to Russ Amsden at Park Place Mercedes Grapevine. He was absolutely awesome! They take the Car Buying Experience that so many of us dread, to a whole new level. That level is exceptional service, relaxed atmosphere, no pressure, no back and forth. Just a great deal and an absolutely beautiful car. Thanks Russ! More

Brilliant Experience Couldn't have been a better experience. Corey is an excellcent sales manager and the total Park Place experience is unmatched. Highly recommend Core Couldn't have been a better experience. Corey is an excellcent sales manager and the total Park Place experience is unmatched. Highly recommend Corey and Park Place. More

Easy purchase experience, excellent salesman The purchase experience at Park Place Mercedes is easy and excellent, no pressure. Great deal and service is great as well. Russell is a excellent s The purchase experience at Park Place Mercedes is easy and excellent, no pressure. Great deal and service is great as well. Russell is a excellent salesman. More

Easy, no pressure, customer first experience This was my second buying experience with Ron McBride. He did just as much to make our buying experience painless this time as the first time. He plac This was my second buying experience with Ron McBride. He did just as much to make our buying experience painless this time as the first time. He placed our needs first. I am truly thankful to him and all the Park Place team for helping us through the process. Thanks to all!! More