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Mercedes-Benz of Grapevine
Grapevine, TX
1,974 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 1,974 reviews
November 07, 2016
Worst Car purchase experience I had contacted the sales person for detail information on the vehicle for purchase on a Saturday. On the following Monday, I contacted the Sales Pers I had contacted the sales person for detail information on the vehicle for purchase on a Saturday. On the following Monday, I contacted the Sales Person to let him know I wanted to purchase the vehicle but needed some clarifications. He responded that we had already gone over this and he was not going to go over it again. Despite, I proceeded to purchase the vehicle. Throughout the transaction, we shook hands with the sales person and his manager and agreed to how the transaction was to be handles including my trade-ins (2). After I get home, I receive a call from the manager that they would not honer their hand shake and will go about my trade ins a different way. I indicated I wanted my trades back and would pay for cash. So unprofessional of them. You would think being a Mercedes Benz dealership you would be treated with the highest respect and professionalism. I have owned 3 MB and have never experienced this with other dealerships. This should be embarrasing to MBUSA. More
by Disappointed
Employees Worked With
November 06, 2016
OUTSTANDING CUSTOMER SERVICE AND THE BEST PART ABOUT THIS IS THAT YOU EXCEEDED MY EXPECTATIONS! Mani my salesperson was very knowledgeable about the product. My test drive had me hooked line and sinker. The bes THAT YOU EXCEEDED MY EXPECTATIONS! Mani my salesperson was very knowledgeable about the product. My test drive had me hooked line and sinker. The best car ownership I've ever experienced. More
by Darrell L Williams
Employees Worked With
Russell in the Service Department., Mani Yassan
November 06, 2016
Great car purchase experience! I purchased my new E300 with Doug Prince and had a wonderful experience. Smooth and quick sale from start to finish! He was extremely knowledgable o I purchased my new E300 with Doug Prince and had a wonderful experience. Smooth and quick sale from start to finish! He was extremely knowledgable of the MB line and that was extremely important for me after having tried at another dealership. His assistant Dustin is also wonderful and very knowledgeable. I continue to call him with all kinds of questions and he is quick to respond/help. I would highly recommend purchasing your new Mercedes with Doug. More
by mgmbenz
November 06, 2016
Total Gentleman and quite the professional Chad made this the most pleasant buying experience we have had. No pressure. Straight forward. We have had the pleasure of other luxury brands' buy Chad made this the most pleasant buying experience we have had. No pressure. Straight forward. We have had the pleasure of other luxury brands' buying experience and must say this one was the best we have had. We didn't have time to get an in depth instruction on all features, but we figured it out in short order. Chad and Co. we're most accommodating. Many thanx. More
by Jbaralin
Employees Worked With
Chad Clark
November 06, 2016
Great experience! Tyler handled our vehicle purchase incredibly well with professionalism, thoroughness and some humor. This was our first MB purchase but certainly wo Tyler handled our vehicle purchase incredibly well with professionalism, thoroughness and some humor. This was our first MB purchase but certainly won't be our last from either Park Place or Tyler. Great job!! More
by davenacke199ekee
October 31, 2016
Excellent Buying Experience Had the pleasure of dealing with Marty Marshall buying my 2016 GLE 350 4Matic. Found it online, we had a few phone calls and went into the dealership Had the pleasure of dealing with Marty Marshall buying my 2016 GLE 350 4Matic. Found it online, we had a few phone calls and went into the dealership to test drive and purchase. Superior customer service with everyone involved. Highly recommend Marty and this location. By far the easiest and effecient car buy experience I've had. More
by Lowell
Employees Worked With
Marty Marshall, Parrish Michener
October 29, 2016
Buying Experience I dealt with both Robert Counter (Sales Person) and Lance Oujesky in the purchase of my 2016 C300. Both exhibited super professionalism during the pr I dealt with both Robert Counter (Sales Person) and Lance Oujesky in the purchase of my 2016 C300. Both exhibited super professionalism during the process. Since I have already had an opportunity to give Robert a super evaluation on the purchase survey, I want to focus on Lance here. Lance came to my home for my convenience and spent about 4 hours with me, much of it devoted to frustrating time spent by Lance on the phone with my garage door opener company and getting it to Synch with my new C300. He had the patience I would not have had. In fact, I went almost 3 years with my prior Mercedes without ever getting the garage door to work with my in-car opener. In addition, he spent plenty of time outlining the features on the new C which were not available on my prior C. All of this was super helpful and will be of value in the future. After leaving, he called back to check on me to make sure my opener was working and ask if I had any further questions, He had done such a good job, I had no questions. Further he called about a week later to check on me again. You can't ask any more than that. Lance and Robert both are outstanding reps of Park Place who make me want to go buy another Mercedes. Accolades to both of them. Rick Barrett More
by Rick
Employees Worked With
Robert Counter, Lance Oujesky, Mara Siddique
October 28, 2016
Great Customer Experience! Doug Prince and the people at Park Place made my decision to buy a new Mercedes easy and productive! Doug made my selection processing meaningful, yet Doug Prince and the people at Park Place made my decision to buy a new Mercedes easy and productive! Doug made my selection processing meaningful, yet easy. This was the first time I purchased a Mercedes in a long time, but he made the process very easy for me! More
by Grapevine Lou
October 28, 2016
Great Customer Experience I purchased a used SUV from this dealership about a month ago, and everything was smooth. Lance Jenkins was my salesman and he did a fantastic job. I purchased a used SUV from this dealership about a month ago, and everything was smooth. Lance Jenkins was my salesman and he did a fantastic job. I found two door dings on the vehicle a few days later and this dealership fixed it with no hesitation. i was given a very nice loaner car while my Vehicle was being. My overall experience was great especially with my sales person. More
by SoccerFan
Employees Worked With
Lance Jenkins
October 19, 2016
It was smooth and easy. The dealership is clean and nice. The people are nice. Danny, our sales man, was not pushy and very clear and precise. The pricing is kinda higher tha The dealership is clean and nice. The people are nice. Danny, our sales man, was not pushy and very clear and precise. The pricing is kinda higher than the other dealerships, expecally on a pre owned. More
by 1234567890c
Employees Worked With
Danny Vitalone
