Mercedes-Benz of Grapevine

I have purchased 4 cars from Doug Prince at Park Place Mercedes. He is very knowledgeable about the cars that he sells, knows my taste and what I like to drive, and makes the purchase a no hassle process. Mercedes. He is very knowledgeable about the cars that he sells, knows my taste and what I like to drive, and makes the purchase a no hassle process. I always feel like I am a VIP with him. AND he always gets me the best deal!! More

Ron McBride took the time, at the very end of a long day, to show my Wife, Daughter and I a number of cars, never rushed us and ultimately we ended up finding the perfect car in a far corner of the lot. If to show my Wife, Daughter and I a number of cars, never rushed us and ultimately we ended up finding the perfect car in a far corner of the lot. If Ron hadn't been so patient and helpful we would probably not have purchased, (or would have bought a lower spec car). More

We have been with Marty Marshall as a family for many, many, many years and when recently I needed to purchase another vehicle, we didn't hesitate to give him a call. We were aware that he was working at many, many years and when recently I needed to purchase another vehicle, we didn't hesitate to give him a call. We were aware that he was working at Park Place, so I was nervous because I thought it would just be something way out of my price range, by just hearing the name. Since my credit is not where is should be, I was also nervous I wouldn't be able to get one in mine or my husband's name. It was a great experience to know that y'all had "pre-owned" vehicles as well as new and I didn't have to necessarily buy a Mercedes (which are extremely nice by the way). It was comfortable to come in and have everyone be extremely helpful and everyone, from Marty, to Mario the finance guy and we were able to finance. I had to bring my two boys with me and they made sure that there was plenty of things for them to do while my husband and I were filling out the paperwork. They even had the best soda/coffee area I've ever seen in my life. Both my husband and I and bought one, and my father did as well. I've never felt more comfortable in what I would consider a "luxury" car dealership. I would most DEFINITELY recommend Park Place to anyone I know!! Now I can drive around with the license plate holder saying Park Place and feel awesome and blessed!! Thank you to everyone who made us feel like we were someone!! More

Doug and Charles were excellent! Easiest car buying experience I have had. No hassle gave very fair dollars for my trade in, and an excellent value on my purchased vehicle. I live in Plano 30 miles f experience I have had. No hassle gave very fair dollars for my trade in, and an excellent value on my purchased vehicle. I live in Plano 30 miles from Grapevine, Charles delivered my car to my home in Plano and explained the many car features. I needed more dollars for my trade in and Doug had that taken care of when I was returning the car after having shown it to my wife. They even got me 5 year financing at 1.54% - I would highly recommend Doug and this delaership. More

I wish I could put "xxxx YEAH!" on the question, "Would you recommend this dealership". Before I get started with the PHENOMENAL service that the Grapevine Benz Crew provided, I have question, "Would you recommend this dealership". Before I get started with the PHENOMENAL service that the Grapevine Benz Crew provided, I have to tell you about how I am. I like to look poor and oblivious because I enjoy watching how people treat other people based on appearance just to get a laugh inside. Originally, I had my eyes on two kinds of vehicles - an Audi and a Mercedes. I went to an Audi dealership first, but the customer service was terrible. I left after 30 minutes of walking around without being welcomed – I even walked past the reception area only to get a smile from the receptionist while she was texting and several of the staff just walking passed me. When I got to Grapevine Mercedes, within 10 minutes of walking the lot, Jonathan Kowalsky came to introduce himself and left my wife and I alone to browse some more. He later returned and we test drove a car and loved it. We went into the building and crunch some numbers – by the way, Jonathan was really easy-going, intelligent about the product, and was very genuine about getting us the best deal that would work for us. Next, after Jonathan got us the deal, we were off to finance to seal the deal. I usually dread this part about buying a car. However, this was the smoothest transaction I have ever experienced when buying a car. The finance guy, I wish I remembered his name, was very relaxed. He explained to us what they had to offer and me having bought cars in the past, I said, “Look, this is all we want blah, blah, blah” and he said “You got it”. No sales gimmick, no sales pressure tactics – just straight to the point. Off to my house with a new car: I had a trade-in, but I did not have it with me that day. So, Jonathan and another gentleman followed me home that same day and picked up the car. I have never heard of any dealership doing this. They usually tell you to bring it in the next business day. All in all, the Grapevine Benz Crew is definitely a FRONTRUNNER IN CUSTOMER SERVICE! Thank you for getting us in a great car and making our car buying experience pleasant. SECOND-TO-NONE! More

I visited and tried working with another pre-owned sales rep at another park place and it was like night and day working with Mani Yassan. Mani was very friendly and patiently answered all my questions with rep at another park place and it was like night and day working with Mani Yassan. Mani was very friendly and patiently answered all my questions with a smiling face. Well the other park place did not get my business and I called and expressed my disappointment with their services. More

The best experience I've ever had buying a car. He was so honest and never pressured me and very knowledgeable. I have only the best to say! I would definitely recommend him. was so honest and never pressured me and very knowledgeable. I have only the best to say! I would definitely recommend him. More

Oscar makes buying a new car a whole new experience. He makes it an easy, exciting experience vs a dreadful one. I've used him for years and what a change he's made in my car life. makes it an easy, exciting experience vs a dreadful one. I've used him for years and what a change he's made in my car life. More

I wanted to take the time to comment on my recent purchase at Park Place Grapevine. John my sales rep was professional and very knowledgeable. I did not feel pressured to buy a car from him. He als purchase at Park Place Grapevine. John my sales rep was professional and very knowledgeable. I did not feel pressured to buy a car from him. He also explains everything in great detail. John is an asset to Park Place and they are lucky to have him... More

I was honestly impressed with every aspect of my car buying experience. The second I entered their showroom it is was obvious i was dealing with a 5-star operation. From the exquisite showroom to the p buying experience. The second I entered their showroom it is was obvious i was dealing with a 5-star operation. From the exquisite showroom to the professionalism of all estaff at every level. Doug Prince delivered! I told him what I was looking for and before I knew it I was in the car. Its hard to put a price on the luxury of dealing with a well trained professional. Thanks for your hard work. Mark Rohne-loyal customer More