Mercedes-Benz of Grapevine

John Baskin is a excellent sales man and he was very helpful and respect the customer I went to all Mercedes dealership in Dallas Fort worth but I never get treatment like ParkPlace Grapevine wonderful helpful and respect the customer I went to all Mercedes dealership in Dallas Fort worth but I never get treatment like ParkPlace Grapevine wonderfull More

Started process with Doug online. I wound up with a new 2014 E350 for the price they were asking for used ones due to a deal with USAA. Very good experience, this is the second car we have purchased from D 2014 E350 for the price they were asking for used ones due to a deal with USAA. Very good experience, this is the second car we have purchased from Doug at Park Place, More

Mindy was absolutely exceptional in every aspect of her service. I would highly recommend Park Place Grapevine and there is no one that will treat you better, go the extra mile and value your business more service. I would highly recommend Park Place Grapevine and there is no one that will treat you better, go the extra mile and value your business more than Mindy. Mindy made each element of the process as simple as possible and she was accommodating with each and every one of my requests. Mindy is an asset to the Park Place family and she made me feel as though I was a welcomed part of their family. Take my advice and call or stop in today to visit Mindy...you will quickly become a very satisfied customer. More

Despite a career move that took us to another state, we made it a point to return to this dealership and work with Don Vaughan once again. We have purchased two previous vehicles from Don and were very pl made it a point to return to this dealership and work with Don Vaughan once again. We have purchased two previous vehicles from Don and were very pleased with our experiences. Simply stated, Don is the very best car sales associate we have worked with. We will continue to return to this dealership for future needs. The only downside is that you have set the bar so high for customer service and experience, I am certain most other dealerships will never measure up. Thank you! More

I visited a few other dealerships and spent wasted time with the sales representatives who showed me vehicles I was not interested, vehicles out of the price range I informed them I wanted to be in as well with the sales representatives who showed me vehicles I was not interested, vehicles out of the price range I informed them I wanted to be in as well as vehicles that did not come with my "must have" items. I spoke with Mani over the phone and I was hopeful from the beginning, he asked questions that others did not ask, most importantly he listened to what I wanted. He showed me listings of vehicles that I was interested in not ones that needed to be moved as some of the other sales representatives had done. Day 1 I found the vehicle I wanted day 2 I drove home in it. The vehicles at this location are priced to sell so there was no need for going back and forth about pricing. Mani called me a day or so after my purchase to make sure I was enjoying my vehicle and to see if I had any question or concerns. I must say this was by far the most impressive car buying experience I have yet to have the quality of the vehicle I purchased and the quality service Mani provided went hand and hand. KimberleyH More

This was the second car purchased from Park Place,and its was a great experience,as was the first.My wife I both found Johnathan Kowalsky(sales) and Matt McPherson(Mgr) to be very friendly and professional,w was a great experience,as was the first.My wife I both found Johnathan Kowalsky(sales) and Matt McPherson(Mgr) to be very friendly and professional,which made the process,of purchasing very easy. We both would highly recommend Park Place and especially Johnathan and Matt to all our contacts More

Worst buying experience ever!!!! Salesman was not knowledgeable of the vehicle I purchased at all! He made the process seem really rushed and I felt like he was only concerned with selling the car. N knowledgeable of the vehicle I purchased at all! He made the process seem really rushed and I felt like he was only concerned with selling the car. No regards or concerns for anything other than that. 1 week after purchasing the vehicle I had problems with my command screen. I called Lance Jenkins several times with no response until I contacted his supervisor. At that point he offered to come pick my vehicle up and bring me a service car and have my care checked. The arrangement was made by Lance to pick up my car on Monday morning at 10am. By 12 noon I had not heard from Lance Jenkins. I called him a couple of times and left messages with no response. Once again I had to contact his supervisor to report this incident. Around 4:00 I received a call back from Lance stating that he would pick up my car the following day. He never once apologized for his inconsistency. I just find it quite interesting during the initial process of purchasing my car I had no problem hearing from Lance but once the car was purchased it was a different story. I really enjoy my new Mercedes and there are some really nice people in finance and the service department that were really helpful in this process. Thank you guys! I WOULD NOT recommend Lance Jenkins (Salesman) to anyone else when purchasing a vehicle from Park Place Grapevine Mercedes-Benz! More

Excellent experience. Although we have not yet received (9/3/13) our new car both Mr. Alcorn and Mr Vaughn have kept us well informed on it's progress to us. (9/3/13) our new car both Mr. Alcorn and Mr Vaughn have kept us well informed on it's progress to us. More

What a fantastic experience. When you buy a luxury car, you expect a superior level of service. This is the place to get it. Ron and everyone at Park Place, it was real pleasure!! you expect a superior level of service. This is the place to get it. Ron and everyone at Park Place, it was real pleasure!! More

Great experience! I had to come from out of town and by far exceeds the experience I've had with dealerships from my hometown. Mani was courteous and very helpful! far exceeds the experience I've had with dealerships from my hometown. Mani was courteous and very helpful! More