Mercedes-Benz of Grapevine

Let me start by saying that the buying experience was very good. Mani Yassan was very professional and the purchasing of my wife's Mercedes went great. However after my experience of today with your serv very good. Mani Yassan was very professional and the purchasing of my wife's Mercedes went great. However after my experience of today with your service department I am having second thoughts about talking my wife into purchasing a Mercedes from your dealership. A little background my be helpful. I have always purchases American and current have two Corvettes and my everyday car is a Escalade that I purchased from Sewell just up the road from your dealership. So that is who I am going to compare my service experience to your service department. My wife had purchased 6 Jag's in a row but since you opened in Grapevine and I live in Colleyville and work in Grapevine I talked her into getting a Mercedes from Park Place. I expected to get the same high level of service from Park Place that I get from Sewell(I have purchased 4 Escalades from Sewell) and have probably had my vehicles service at least 30 or more times from them + lots of washes. I was called a few days ago by Mani and left a message that my plates were at the dealership and to come in and have them put on. I happened to be out of town when I got the message so I could not bring the car in to have the licenses plates put on until this morning. I arrived at Park Place around 7:45 today and talked to one of your service people and told him what I was there for. Me told me to have a seat in the waiting area and was very polite. I waited about 20 minutes and he came and told me that they could not find the plates and he would call when they were found. I waited until 11:00 and finally called Mani and he put me on hold for a couple of minutes but did come back and tell me that they had found the plates. I asked if they could put them on if I came over within the next few minutes. I work just a few minutes away so I arrived at Park at 11:10 waited in line for about 10 minutes before someone helped me. while I was waiting I decided to ask for a wash as well as my plates being put on. The receipt I got from the wash station stated 11:20 as my check in time. I waited until 12:50 and finally went to see what was taking so long. I just asked for my car back and I would put my plates on myself and just go by a car wash on the way back to work. When I told them that it did get some action so in about 10 more minutes I did get my unwashed car back and a service agent put my plates on while I watched. I just stopped by Mustang and got my car washed in about 15 minutes. Its a much better use of my time to just pay to get my car washed then waste well over a hour an 1/2 to get it no washed at Park Place. Sewell never takes that much time. I guess I and just spoiled with the service I have gotten for the last 10 years at Sewell. I really think I get better service at Classic Chev then I got today. I hope this is not your standard service. Thanks, Mike Staten More

Scott was wonderful to work with! Every sales person we were in contact with during the entire buying and negotiating process was very, very professional. were in contact with during the entire buying and negotiating process was very, very professional. More

I really liked the service i have been provided recently when i went to enquire about Benz CLA. John Baskin was great in terms of explaining you all about the car, he would try to know your interests and he when i went to enquire about Benz CLA. John Baskin was great in terms of explaining you all about the car, he would try to know your interests and helps to select the right car you. More

I've purchased two pre-owned vehicles (both from Steve Wickham) and I'm sure I'll be back. They always have the brands that are right in my 'wheelhouse' no pun intended. I like higher end foreign Steve Wickham) and I'm sure I'll be back. They always have the brands that are right in my 'wheelhouse' no pun intended. I like higher end foreign brands with lots of upgrades. Steve takes great care to put you in the right vehicle. This time there was a problem with the bank that took my loan. I called Mario Freeman who handled my financing at the dealership and he got the issue resolved immediately. Thanks guys! More

Absolutely wonderful buying experience from start to finish--so smooth. Corey Bedford was so knowledgeable and practically answered all questions before they were even asked. Everything about this pur finish--so smooth. Corey Bedford was so knowledgeable and practically answered all questions before they were even asked. Everything about this purchase was first-class: very fair trade-in value and good sales price on the 2014 E-350 as well as being "treated like royalty." Definitely we'll go back to Corey and Park Place before too long for our next vehicle--wouldn't even think of going anywhere else! More

Kevin is what you expect from a Park Place sales rep. He placed all offers available and when a final decision needed to confirmed, he brought in the correct resources and the deal was done. There was neve placed all offers available and when a final decision needed to confirmed, he brought in the correct resources and the deal was done. There was never a pressure placed on me. After the sale, all the little things that were promised were followed up and delivered. If you are in the market for a pre-owned vehicle, ask for Kevin... you will not be disappointed... More

My experience work Ron and Park Place was amazing! Beyond friendly service ..I can honestly say best car buying experience I've ever had. A huge Thank you to Ron and Park Place, I absolutely love my Beyond friendly service ..I can honestly say best car buying experience I've ever had. A huge Thank you to Ron and Park Place, I absolutely love my car and will recommend to everyone. More

Scott was incredible. He really listened to my needs and made the experience wonderful. He did not make me feel pressured and really felt he was on my team made the experience wonderful. He did not make me feel pressured and really felt he was on my team More

My new car purchase was flawless, professional and I am so thankful to Don Vaughan, you are the best. Park Place Grapevine is like family!! so thankful to Don Vaughan, you are the best. Park Place Grapevine is like family!! More

The dealership is very friendly without high pressure sales tactics and had enjoyed working with the sales department and had always enjoyed working with the service department in the past thirty years t sales tactics and had enjoyed working with the sales department and had always enjoyed working with the service department in the past thirty years that I had owned Mercedes. More