Mercedes-Benz of Grapevine

I went to Park Place and specifically to Phillip Edwards after my boyfriend had a great experience purchasing his car at Park Place Grapevine. Phillip is a consummate professional and works hard to make sur after my boyfriend had a great experience purchasing his car at Park Place Grapevine. Phillip is a consummate professional and works hard to make sure that you are happy and treated well. I can't tell you how relieved I am to have a car from Park Place because already everything is 10x better than the experience I had at BMW dealerships/service departments with my past 2 cars (almost 10 years). Phillip is great and because of his hard work he now has sold both my boyfriend and I both cars in less than a year and I will refer anyone I can to him! Thanks Phillip! More

Pretty amazing customer focused experience when I compare a parallel experience with Westway Ford that occurred at the same time as this negotiation. Corey lead the Park Place Motor Car negotiation via the a parallel experience with Westway Ford that occurred at the same time as this negotiation. Corey lead the Park Place Motor Car negotiation via the internet and was very easy and fast. At the same time my face to face negottation at the Ford dealership that took in excess of 12 hours over 3 separate visits before I walked away. Corey was service oriented, brough a demo GLK to my office to save time for me and then allowed me to drive the demo until the car I requested arrived. When a change to the demo was necessary he arranged for another GLK to be delivered to my house. The closing was easy and fast. Every encounter at Park Place Motor Cars was constructed around my needs. Amazing service and product. More

I leased a vehicle from Corey 4 years ago and he has taken care of me ever since. When my lease was coming up I knew that I did not want to leave Park Place and Corey, so I called him and he worked out taken care of me ever since. When my lease was coming up I knew that I did not want to leave Park Place and Corey, so I called him and he worked out a great deal for me. He has been a huge blessing to me. More

Tony is great. I've purchased 3 new Mercedes from him and he has been fantastic each time. He worked hard to find the exact car I was looking for and his continual follow up is second to none. and he has been fantastic each time. He worked hard to find the exact car I was looking for and his continual follow up is second to none. More

Excellent customer service, easy negotiating, quick financing and paperwork, they really appreciate the value of time. Dealing with the service dept. afterwards for License plates, complimentary car wa financing and paperwork, they really appreciate the value of time. Dealing with the service dept. afterwards for License plates, complimentary car wash was fantastic. More

Our recent purchase experience at Park Place Mercedes Benz was one of the most pleasant we've ever experienced and near perfect in terms of our satisfaction with the end result. Jonathan Kowalsky and Mat Benz was one of the most pleasant we've ever experienced and near perfect in terms of our satisfaction with the end result. Jonathan Kowalsky and Matt McPherson are two of the nicest people you could want to deal who went above and beyond from start to finish to ensure our 100% satisfaction with the vehicle we purchased. I can only describe the entire experience as an awesome example of customer focused service that truly delivers 100% customer satisfaction. To Jonathan and Matt - thank you for everything and the extraordinary efforts you expended on our behalf. You are both "best in class" to us and great examples of what awesome customer service is really about. Sherri & Grant Whitt Southlake, TX More

Ron handled everything for me ahead of time prior to my arrival, and I mean EVERYTHING. It made the actual sales transaction seamless and pleasant!! I love the Mercedes purchasing experience and Ron made i arrival, and I mean EVERYTHING. It made the actual sales transaction seamless and pleasant!! I love the Mercedes purchasing experience and Ron made it all the more flawless with his calm and friendly demeanor. Even in my hurried manner initially, he handled everything with the patience and ease like I needed. He even gave me some valuable information that saved me from an unnecessary trip to San Antonio and took care of absolutely everything. Amazing experience and I highly recommend. More

We purchased our vehicle from Park Place because of the amazing salesmanship of Mani Yassan.. His pleasant demeanor and knowledge of the car surpassed every salesperson we encountered during our stressful amazing salesmanship of Mani Yassan.. His pleasant demeanor and knowledge of the car surpassed every salesperson we encountered during our stressful week-long search for our Mercedes. Thank you Mani for your attention to detail and availability during our search. More

We had an outstanding experience with the folks at Park Place Motorcars in Grapevine! Our family had two Mercedes and mine, a 2010 ML 350, was totaled in an accident. Thanks to Greg Cinicolo at Mercedes Place Motorcars in Grapevine! Our family had two Mercedes and mine, a 2010 ML 350, was totaled in an accident. Thanks to Greg Cinicolo at Mercedes Bodywerks, we were able to claim a total loss on my car and began shopping for a replacement. Mani Yassan was our sales consultant and he was absolutely fantastic! He always answered his phone, returned calls in a very timely manner, and diligently searched to help us locate a vehicle to meet our requests. Above everything else, he was such a kind gentleman who made me feel as if I was his most important customer. He quickly found several options for us. In the end we ended up buying a new 2013 ML 350 which is even better than my previous vehicle with even more safety features. Kudos to Debbie Watts for her professional and personal business skills. She had everything prepared before we arrived in her office and thanks to her hard work we had completed the paperwork for the sale in less than 15 minutes. She was very thorough and didn't miss one detail. I would like to also extend a special thank you to Joseph Turner. Our family was in a situation where we had to purchase a vehicle out of necessity. He offered us a better price than we could have ever expected. Many times people in the same situation as ours could have been taken advantage of, but instead we were extended a warm handshake and we were truly taken care of! After the sale Mani gave me a two hour lesson on how to operate the vehicle. Our family has been and will continue to be loyal customers at Park Place Motorcars. Many thanks for a great car (which saved my life) and to a fantastic staff! More

Mr. Marshall was very patient and considerate with us when we visited the dealership. We were "just looking" and had not expected to find anyone working late on a Sat. night. Mr. Marshall greeted us wi when we visited the dealership. We were "just looking" and had not expected to find anyone working late on a Sat. night. Mr. Marshall greeted us with enthusiasm and made himself available to us without concern for the late hour. He worked with us for several hours until we found just the right car at the right price. He stayed an additional hour past closing to be certain that we were not only satisfied with our car but made sure we were given the best interest rate possible through the dealership. He was always professional, never pushy, and was very helpful by answering all our questions regarding the model we chose. This is our first Mercedes and we had a lot of questions! Mr. Marshall was very knowledgeable regarding the various models and took the time to find out exactly what we were looking for in a used car. He explained, in great detail, the extras that came with the model we chose. A few days later I brought the car back and he further explained ALL the interior details of the car and even washed the car himself. We could not have chosen a better dealership or a better salesman!!! Kudos to Mr. Marshall! We'll be buying our next car from you in the future! A special thanks to Mr. Pinney who helped put the deal together and stayed late to finish the paperwork concerning the financing. We were very satisfied all around with the service from Mr. Marshall and Mr. Pinney! Kind regards, Janice & David Cole, Colleyville, TX More