Mercedes-Benz of Grapevine

I was surprised by the ease of my sale. I never expected that such a high quality, certified vehicle with maintance plan AND warranty could fit within my budget. Sean and Parrish made this happen seamlessly that such a high quality, certified vehicle with maintance plan AND warranty could fit within my budget. Sean and Parrish made this happen seamlessly--all I had to do was pick the vehicle I wanted. I enjoy the status and the customer service that this purchase provides me and quite honestly I am loving being a "benz" owner! More

I have purchased four vehicles from Park Place Mercedes. The last two have been from Doug Prince. He is always friendly and personable when I am in the dealership. He sent his assistant to my home to help p The last two have been from Doug Prince. He is always friendly and personable when I am in the dealership. He sent his assistant to my home to help program my garage door opener. I have recommended this dealership and Sales Representative to my neighbor who has also purchased a vehicle. I bring my GL 450 weekly to be washed and all the employees are extremely friendly. I feel the service department checks my vehicle closely so that I am safe on the road. This is very comforting. More

I drove three hours from Shreveport, LA to look at a car here in order to make a purchase decision. I deliberately chose not to purchase a car at the MB dealership in Shreveport. Park Place Motors exceede here in order to make a purchase decision. I deliberately chose not to purchase a car at the MB dealership in Shreveport. Park Place Motors exceeded my highest expectations. I was extremely fortunate to get Sean Hayes as my salesperson. He gave me the best car buying experience of my life. I completely recommend this dealer and this salesperson. Sean has followed up with me several times, been courteous, friendly, prompt and he did what he said he would do. I saved several thousand dollars compared to a lesser equipped MB I was considering in Shreveport. My only two regrets, that I don't get Sean Hayes every time I need or want something from a dealership and that I cannot use Park Place every time I need a service call. It is tempting to drive to Grapevine from Shreveport and I just might do it for my service needs. Hands down the best car dealership experience I have ever had. I have been buying cars for 38 years and this is my third MB. It won't be my last from this dealer. I purchased from Park Place because of the customer service experience, the price, and the overall value. More

You've seen car buying process, and Sales-people (new and used cars) - needless to say: its not exactly a fun going thru car buying process! You be sure to change this opinion once you've met Rock. H and used cars) - needless to say: its not exactly a fun going thru car buying process! You be sure to change this opinion once you've met Rock. Hard to believe car purchasing/leasing could be this friendly and supportive until you've met the "Rock" at Park Place Mercedes @ Grapevine! In buying/leasing our first new E-350, Rock heard our concerns, paid attention to budget needs/limits, and took into consideration wife's car requirements, and then found a wonderful vehicle (in fact, he got us the top of the line E350 with P1, 4Matic, and the whole 9-yards), that too within our very stringent budget requirements. Our intent was to purchase an E-350, but we both realized - Mercedes don't make them a lot of E350s, nor make them at Accord prices either. So, Rock guided thru us with detailed process of leasing it instead (we always "bought" cars, never leased a car in whole life., understandably how cautious we are to the idea of "leasing"). Rock took time thru his Lunch hours, and over 3+ days found an excellent E350 - that he could fit in our monthly budget. Rock went "out-of-the-way" to bat for our needs while still keeping within our budget. Hard to believe how much he batted for us to assist us thru this process and make it as seamless, friendly as possible. Most importantly - I commend "Rock" for patiently taking care of our concerns, and asking right questions to make right selection of vehicle - and more importantly giving us enough time and "nights" to think it thru and think it over without any sales pressure. We basically chose the car, and options etc - he then "batted" on our behalf with Glass-doors (big managers) to present our case and win the sale. Consider "Rock" as if you have an "ally" in car buying, rather than thinking him as a typical "Car salesman". On top of this - he educated and helped us thru the "fun" fact of prepaid options (we took Pre-Paid Maintenance, 3 services;) and how great it works in Leasing. Debbie, the finance manager was the friendliest Finance manager one would meet. Could it be that - all the folks at Park Place are this good? Sure hope so! We will add an update to this review - after going thru a service or two. We sure came-out positively IMPRESSED, you "Rock" ! More

We have bought 3 cards from Tony Bedford in the past 10 years. He always makes buying a car a pleasure! 5 Stars for Tony! years. He always makes buying a car a pleasure! 5 Stars for Tony! More

This is our third car from the Park Place dealerships. Over the years I could not have imagined any way the staff( from the attendants in the service area, to the service advisers, and the sales departmen Over the years I could not have imagined any way the staff( from the attendants in the service area, to the service advisers, and the sales department), could improve on the level of service they provide. Sean Hayes delivered the paperwork to the house to sign for my wife's convenience, due to her schedule overnight at the hospital with several consecutive days, remarkable! Coming from a background in service oriented business, Gaylord Texan Resort, I understand the culture. Sean made the sale seamless, noticed minor flaws in the vehicle and addressed those before I even had to ask. The ability to anticipate needs and work on meeting the specific needs for each individual is what makes Sean and this dealership above the 5 stars I can give. When Sean was off Curtis Walker made sure the car and my needs where met in the same fashion. Kudos, once again to Park Place on never being satisfied with the status quo and constantly improving. More

Great experience. Definitely would recommend Zo and any Park Place dealership!!! Communication style was superb, delivery was flawless and the time with each department was efficient. Park Place dealership!!! Communication style was superb, delivery was flawless and the time with each department was efficient. More

This was our first Mercedes purchase. The high level and quality of service provided by the entire staff of Park Place will ensure that it will not be our last. The satisfaction of buying a true luxury aut quality of service provided by the entire staff of Park Place will ensure that it will not be our last. The satisfaction of buying a true luxury automoblie was actually enhanced by a sales force that went out of its way to see that we got the right vehicle, not just one that happened to be sitting on the lot at the time of our visit. This customer-oriented approach was personified by Tony Bedford. It's a true pleasure to deal with someone who is extremely knowledgeable of the product, who has a vast amount of patience for the uninformed, and who enjoys doing his job well. It's easy to understand why Tony has been selling Mercedes for so long at one dealership - he's exceptionally good at it. If you're looking to buy a new luxury car but are unsure how to start I would recommend giving him a call. I think you'll thank me. More

I was browsing for new 2013/2014 CLS-550 and met with David Park in new car sales. Not only he was very friendly and knowledgeable about his product he was the first one who greets me at the dealership. David Park in new car sales. Not only he was very friendly and knowledgeable about his product he was the first one who greets me at the dealership. I was not too sure if he was a greeter or a sale person. He was very cheerful and excited to see me. I told him that I was just looking but he was still standing next to me. At first I felt awkward but eventually I had to ask him few questions. I DID NOT purchase the car YET, however in few weeks I will be back to make sure I will ask for him to purchase my CLS-550. I will no longer look at the AUDI A7 since Audi dealership didn’t have the quality of the service like Park Place. More

I WILL RECOMMEND PARK PLACE GRAPEVINE AND HIS FANTASTIC SALESMAN MR. SEAN HAYES TO EVERYBODY THAT IS LOOKING FOR A NEW OR USED MERCEDES; MY EXPERIENCE IN THIS PLACE WAS INCREDIBLE GOOD AND I WILL BE BACK T SALESMAN MR. SEAN HAYES TO EVERYBODY THAT IS LOOKING FOR A NEW OR USED MERCEDES; MY EXPERIENCE IN THIS PLACE WAS INCREDIBLE GOOD AND I WILL BE BACK TO BUY ANOTHER CAR FROM MR. HAYES. More