Mercedes-Benz of Grapevine

Doug Prince was great to work with. This process took about 2 weeks and he was very responsive during the entire time even calling me on a Sunday when requested. He only showed us what we were interested about 2 weeks and he was very responsive during the entire time even calling me on a Sunday when requested. He only showed us what we were interested in. Very professional. When we got ready to sign the papers, Mario did a great job in getting us the best deal possible even suggesting a different alternative that saved us thousands. I was so impressed that I went back the next day and bought a second car from them. I have bought probably 15 new cars and this has been the best overall experience yet. More

Overall service was good. Timeliness was good. The only thing was the car had scratches on it, however was able to get a new car the next day. thing was the car had scratches on it, however was able to get a new car the next day. More

Very fast and friendly. Very good experience. The staff took the time to show us different options and walked us through the process very efficiently. took the time to show us different options and walked us through the process very efficiently. More

From the people to the facilities this is a first class organization. They are a pleasure to do business with. In particular, Mani Yassan, provided the type of service and expertise that I would classify organization. They are a pleasure to do business with. In particular, Mani Yassan, provided the type of service and expertise that I would classify as "elite" and definitely matched the quality of the Mercedes S550 that I purchased from him. More

My wife and I brought our 2004 ML500 in for service and I went to the showroom to kill some time and look at the new vehicles. I met Jason Palmer who was extremely knowledgeable about the new M-Class and G-C went to the showroom to kill some time and look at the new vehicles. I met Jason Palmer who was extremely knowledgeable about the new M-Class and G-Class SUVs. I told Jason that we had plans to purchase a new MB SUV in March 2013. Due to Jason's friendly personality and no-pressure approach to my questions about the new vehicles I brought my wife into the showroom to meet him and look at the 2013s. Through the course of our dealings with Jason we decided to reconsider our plans to wait 6 months before our next MB purchase. By 9pm that night we drove our new, 2013 ML350 off the lot. Jason was very friendly and helpful throughout the day regarding our best options in vehicle choice and financing options. We settled on a 36-month lease rather than purchase and feel very happy with that decision. Since that day Jason has continued to be very responsive and helpful with any questions we've had and we will recommend him to any of our family or friends in the market for a vehicle. We certainly intend to continue our relationship with Jason and Park Place Grapevine for all future MB purchases. More

Bought my first car from Mercedes Grapevine and had a wonderful experience. Lance was great and easy to work with. He made the process very easy and enjoyable. Been great with follow-up as well. wonderful experience. Lance was great and easy to work with. He made the process very easy and enjoyable. Been great with follow-up as well. More

Corey was very helpful in the purchase process from start to finish. He was the first responder to my MB E350 inquiry I had spec'd on MB USA online. He was very forthright in what terms and conditions the Gr to finish. He was the first responder to my MB E350 inquiry I had spec'd on MB USA online. He was very forthright in what terms and conditions the Grapevine dealership could offer me on my purchase and made every effort to order the vehicle I wanted and succeeded. He was candid and pleasant at the same time. His estimate on my delivery schedule was accurate and exceeded my expectations. I will be happy to recommend him to my friends and associates who are in the market for a superb technologically-advanced automobile and in my opinion the MB far exceeds what the Japanese build on that score. Although I have not had any vehicle serviced at MB Park Place Grapevine, my initial observations are as follows: The facility is well laid-out and provides adequate real estate and staff for providing excellent quality of service and support for their preferred MB customers and they make every effort to please them. Therefore, I look forward to my association with this facility now and hopefully for the foreseeable future. More

This is my third purchase of a vehicle from Park Place, and once again they made me feel totally comfortable with my car buying experience. It was a real pleasure to encounter once again Parrish Michener, and once again they made me feel totally comfortable with my car buying experience. It was a real pleasure to encounter once again Parrish Michener, whom I dealt with 6 years ago on my previous purchase. I think it speaks well of any organization to have that kind of continuity of employment with their employees. Our primary Consultant for this purchase was Phillip Edwards, and I feel he did an excellent job in dealing with my wife and I. Phillip was knowlegeable, competent, efficient, and very patient in his dealings with us. He was particularly patient and reassuring with the questions and concerns of my wife, who does not usually get in- volved in the car buying activity. I appreciated the team approach displayed by Parrish and Phillip, and when it comes time to trade our other car I will be back in touch with them. In fact,I wouldn't be surprised if my wife wanted to take the lead next time. More

I found the automobile on Park Place Motorcars website and clicked on "quick response" within minutes we received a call from Steven Wickham. He was friendly and helpful. He was honest with me and told and clicked on "quick response" within minutes we received a call from Steven Wickham. He was friendly and helpful. He was honest with me and told me that the vehicle I was inquiring about he had an appointment for the next day. So we agreed that we would talk on Friday. Steven sent me an email about 2:45 and said the car was available. We drove from Odessa to Grapevine on Sat. to test drive the car and fell in love with it! I can't say enough good things about Steve and the dealership. Everyone was friendly and knowledgeable. We felt so welcme at the dealership and I would recommend it highly! More

My experinece at Park Place Grapevine was above and beyond my expectations of a car ealership. If it was not for Jason Palmer, I would not be driving the car today. Jason was very patient with me, wo beyond my expectations of a car ealership. If it was not for Jason Palmer, I would not be driving the car today. Jason was very patient with me, worked with my schedule and, went to great lengths to get me the best deal possible for the car that I wanted. I must say that Jason will definitely get repeat business from me, and I will tell anyone I know where to go to get an amazing car from an amazing sales person. More