Mercedes-Benz of Grapevine

This dealership has good people and great service. Doug has been attentive to our family needs even after the vehicle has been purchased, No sales tactics, discount was given and I didn't ask for it. They has been attentive to our family needs even after the vehicle has been purchased, No sales tactics, discount was given and I didn't ask for it. They came to my work to assist me with understanding a couple features I did not understand. Very good product and the dealership backs it up. Doug and John Picnic were good to work with. I have been changing our BMW's to Mercedes because of the extreme difference with service. You call BMW for routine service and you cant get in. They ask if I can bring it next month for oil changes or a flat tire. (Had to buy tire at discount tire) That is how bad it is. Mercedes at Grapevine takes care of their customers right away and even come to you if you are busy. Its incredible service. This is my second purchase and have one more BMW to change. Thanks, Erick Martinez More

I am giving this rating for the following reasons; First, I would like to thank your company for allowing the consumers opportunities to give feed-back on their buying experience. This is the third Mercedes I would like to thank your company for allowing the consumers opportunities to give feed-back on their buying experience. This is the third Mercedes Benz I have purchased for my wife from Park Place. Please be advised that Mr. Kurtis Walker made my buying experience the most satisfying I have ever had. He was very knowledgeable, respectful, extremly helpful, and accomodating. I purchased our 2009 C300, without ever leaving the confines of my home. Mr. Walker's service was simply awsome and second to none. I hope and pray that all of your sales agents possess the same skills as Kurtis Walker's. Let it be known that, should I endeavor to purchase another automobile from Park Place, I will definetly ask for Mr. Kurtis Walker. I pray that God will continue to bless all his endeavors. Respectfully, Pastor E. Carpenter More

They were very honest in answering my questions and very knowledgable about the car and other cars i was considering. My experience was excellent in all regards. I would highly recpommend this dealership fo knowledgable about the car and other cars i was considering. My experience was excellent in all regards. I would highly recpommend this dealership for buying New or Used cars. More

I was very happy with my experience at Park Place Motors. Zo Johnson and everyone else who I talked to there were very friendly and helpful. I was treated very well, got a fair deal and am very happy with Zo Johnson and everyone else who I talked to there were very friendly and helpful. I was treated very well, got a fair deal and am very happy with the vehicle I purchased. I highly recommend Park Place Motors. They are a first class dealership. More

I was most pleased with my recent purchase experience at I was most pleased with my recent purchase experience at Park Place Motorcars, from initial purchase to delivery of my E350. I selected and purchased I was most pleased with my recent purchase experience at Park Place Motorcars, from initial purchase to delivery of my E350. I selected and purchased my car through Corey in the internet sales department, and he was most helpful throughout all phases of the process. I had never purchased a vehicle by internet before, and was somewhat concerned that glitches would arise. However, Corey made the experience enjoyable and easy, including sending sales documents to me outside the continential US in a timely manner. Everyone that I spoke with at the dealorship during and after delivery were professional and pleasant to work with.I would not hesitate to purchase another vehicle from Park Place Internet sales, or through a more traditional route for that matter. Keep up the good work! More

We really appreciate mr.Jonathan for his hard work & dedication in the sale of our car, he is a good team player & we give Thanks to him again. Roman&Janelle Williams dedication in the sale of our car, he is a good team player & we give Thanks to him again. Roman&Janelle Williams More

We have purchased 3 vehicles from Doug Prince/Park Place and will continue to do so. He is extremely professional and makes the car buying experience as stress free as possible. and will continue to do so. He is extremely professional and makes the car buying experience as stress free as possible. More

Service & agreement on car to buy went fast & well; however, as we were waiting for the financial department, it took over 45 minutes of waiting, and then only were met after talking to the manag well; however, as we were waiting for the financial department, it took over 45 minutes of waiting, and then only were met after talking to the manager. Somewhere, the ball was dropped and no one asked if we needed help, without going to the manager first. Also I brought the car in for service the next week, appt made by Jonathan, and then he wasn't even there when I arrived, appt was for 10:00, he got there at 10:15. I love my car, but may go to another Mercedes dealer next time. More

Phillip was very friendly, knowledgeable, professional and worked hard to get the sale of my car! Every person I worked with on the day of the sale was great. I have been spoiled by your neighboring Par and worked hard to get the sale of my car! Every person I worked with on the day of the sale was great. I have been spoiled by your neighboring Park Place dealership Lexus and will measure Mercedes service in comparison to to my past experience with Lexus. I had a wonderful experience with Lexus and owned 3 cars, so fair warning!!!!! More

Overall great communication with clients. From the moment you drive in to the dealership through the moment you drive out with a car, the team works along side to make sure the customer is satisfied no matte you drive in to the dealership through the moment you drive out with a car, the team works along side to make sure the customer is satisfied no matter what it takes. That's called excellent customer service. More