Mercedes-Benz of Grapevine

They are good at what they do, professional, knowledgebale, willing to go an extra mile to make it work for acquirring a customer and making the entire expereince pleasant. knowledgebale, willing to go an extra mile to make it work for acquirring a customer and making the entire expereince pleasant. More

People have asked why we traveled from Arkansas to Texas to purchase this car. We were intrigued by your easy to use website and the selection. We only anticipated "browsing" but were won over by Steve to purchase this car. We were intrigued by your easy to use website and the selection. We only anticipated "browsing" but were won over by Steve Wickham. He exhibits the best in salesmanship, courteous, knowledgable and professional. Our circumstances required a "trade out" of my vehicle and Steve was extremely accomodating. He bent over backwards to make sure our transaction was perfect. We will be buying our next vehicle from him. More

My experience was both quick and pleasant. Purchase was simple and efficient. I was treated with respect and was told the truth on every question I asked. Really made the experience a pleasant one. Mich simple and efficient. I was treated with respect and was told the truth on every question I asked. Really made the experience a pleasant one. Michael showed me the right car and helped me make my decision to purchase. I felt I was getting the car I was looking for and my dealings with the sales manager was professional and efficient. More

My wife and I stopped into Park Place Motorcars: Mercedes-Benz Grapevine just to take a look. We were greeted in a timely manner and introduced to Russ Amsden. This began our journey on perhaps the Mercedes-Benz Grapevine just to take a look. We were greeted in a timely manner and introduced to Russ Amsden. This began our journey on perhaps the very best car buying experience we have ever had. This is saying a lot considering this is the 19th car we have owned or leased. The Mercedes product sells itself but Russ did an outstanding job to say the least. His knowledge of the vehicle and professionalism was a work of art! Not unlike the Mercedes GLK350 we ended up purchasing. We did not purchase on our initial visit because we wanted to compare other vehicles and I needed to secure funding through my bank (USAA). Russ informed us that there were special incentives thru USAA and invited us to a Mercedes event being held at Park Place Motorcars: Mercedes-Benz Grapevine. Russ then contacted us and offered to provide a GLK350 for my wife and I to take home overnight in order for us to truly experience the vehicle beyond the normal test drive. So we returned to the dealership on the evening of the special event and drove home the GLK350. Great call Russ! We the returned a day and a half later and made our decision to purchase. Mike McAllister then took over the process (working with Russ) and provide my wife and I with exceptional service. Although I had a check from USAA for the purchase Mike topped my USAA offer and secured an even better rate! Way to go Mike!! Even though they knew they (Mike and Russ) had a deal in hand they never once rushed the process and made me feel as though I was the only and most important customer in the dealership. They introduced me to service department and others within the dealership at Park Place Motorcars: Mercedes-Benz Grapevine. I was provided with a thorough overview of my new 2013 GLK350 and Russ insured that all my questions were answered. I can not tell you how thrilled my wife Christine is with her new car and for that I am thankful to the staff at Park Place Motorcars: Mercedes-Benz Grapevine. Russ and Mike I look forward to a long lasting relationship for this will not be my last vehicle. Once again, Job Very Well Done! Cliff More

My experience with Park Place Motorcars was impressive. The facility is elegant and all personnel were extremely helpful. The loaner car department went out of the way to help me. Mr. Corey Bedford is a d The facility is elegant and all personnel were extremely helpful. The loaner car department went out of the way to help me. Mr. Corey Bedford is a definite, professional asset to this outstanding dealership. He was impeccably dressed, extremely courteous and totally knowledgeable of the sales process. When we departed with our new vehicle, we first realized that it lacked a desired feature. The next day, Mr bedford accepted the vehicle back then knocked himself out to get us a new vehicle from another state's dealership at minimum cost. I was totally impressed. I would highly recommend that any local Mercedes Benz customer take advantage of Internet Sales at Park Place Grapevine and specifically recommend Mr. Corey Bedford. More

Got the best service and price. Will recommend friends and family. Michael and Derek made the whole process simple and seamless. Will come back to buy my next car. and family. Michael and Derek made the whole process simple and seamless. Will come back to buy my next car. More

The entire experience from the moment I walked through the door until I drove off the lot in my new C Class was friendly, professional and respectful. I was treated fairly. From sales to finance everyon the door until I drove off the lot in my new C Class was friendly, professional and respectful. I was treated fairly. From sales to finance everyone worked together to provide the quality and service that makes the Mercedes brand so indelible. Keep up the good work! More

Philip and John were great to work with. They were very upfront and willing to do what it took to make the deal process smooth and effortless. I will be back for our next vehicle and will tell all my frien upfront and willing to do what it took to make the deal process smooth and effortless. I will be back for our next vehicle and will tell all my friends about our great experience at Park Place. Great Job and Thank You. More

Love my new SUV!!! But what I loved even more was how I was treated as a customer! I have not had that level of customer service in a very long time! The best ever!! Thank you for everything Kristina was treated as a customer! I have not had that level of customer service in a very long time! The best ever!! Thank you for everything Kristina More

We recently purchased a new vehicle from Park Place Mercedes in Grapevine. From start to finish the process was flawless. Each and every person we came in contact with at this dealership provided us Mercedes in Grapevine. From start to finish the process was flawless. Each and every person we came in contact with at this dealership provided us with impeccable "white glove" treatment. More