Mercedes-Benz of Grapevine

My overall experience at Park Place was very pleasant. The sales team answered all of our questions and the environment was not the typical high pressure sales nonsense that I've had at other auto dealers The sales team answered all of our questions and the environment was not the typical high pressure sales nonsense that I've had at other auto dealerships. The car we purchased (GLK350) was in our price range and was the best ride for the money. We had test driven 3 other cars of similar value and settled on this model for several reasons: ride, options, looks, price, and trade-in value. My only complaint would be the trade-in process. It is time intrusive and establishing a fair price for my 2 vehicles was a little frustrating. The clean trade-in value established by NADA should ALWAYS be the trade-in price. This would save everyone time. Marty did an excellent job of demonstrating the options in the GLK350 and he found us the car we wanted quickly. He was also quick to come down off the MSRP which I was suprised to see...especially on a Mercedes product. The price we paid for a new car was close to the pre-owned prices that I've seen. If you can get a new car for the price of a pre-owned, you've made a pretty good deal. I look forward to working with Marty Marshall in the future. He represented this dealership in a professional manner. More

Russ Amsden is great. I will continue to use him for my future automobiles. The dealership is clean and comfortable and all the employees friendly. future automobiles. The dealership is clean and comfortable and all the employees friendly. More

My experience was one that made me feel I had been treated fairly. My salesperson was very upfront,cordial, professional and knowledgeable. I was given perinent safety information on the car I was pur treated fairly. My salesperson was very upfront,cordial, professional and knowledgeable. I was given perinent safety information on the car I was purchasing which helped to seal the deal. Not only was I a buying a car that was beautiful but felt it was also safe and came with a reasonable price tag. More

Her professonalism, attention to detail, care and friendliness was so apparent from our first meeting to date. Ms Hrebin was so resourceful that when I needed to upgrade my car I looked for her perso friendliness was so apparent from our first meeting to date. Ms Hrebin was so resourceful that when I needed to upgrade my car I looked for her personnally to do business with. I recommend her to all my friends and associates alike for a wonderful car buying experience. More

RUSS WENT OUT OF WAY TO ADDRESS ALL OF MY CONCERNS AND IN A TIMELY MANNER. I CAME BACK TO BECAUSE OF HIS ABILITY TO MAKE CAR BUYING AS PAINLESS AS POSSIBLE. A TIMELY MANNER. I CAME BACK TO BECAUSE OF HIS ABILITY TO MAKE CAR BUYING AS PAINLESS AS POSSIBLE. More

I was introduced to Mr. Najjar a few months ago and was informed that whether i was looking for a new or used car, he was the man to go to. sure enough, I contacted the dealership and spoke to Scott less informed that whether i was looking for a new or used car, he was the man to go to. sure enough, I contacted the dealership and spoke to Scott less than two weeks ago and he was able to get me into a car well in my price range. thank you very much for all of the help and I will definitely be recommending Scott and the dealership to everyone i know who is looking for a vehicle. More

Absolutely the best customer service we've ever experienced. When we are ready to purchase another car, we will DEFINITELY choose Park Place. You're the best. experienced. When we are ready to purchase another car, we will DEFINITELY choose Park Place. You're the best. More

Bought GLK 350 from Tony over the phone. Told him what I was looking for and he located it very swiftly. Upon locating we worked out the monitary items very easily and to my satisfaction. Shipping the car t was looking for and he located it very swiftly. Upon locating we worked out the monitary items very easily and to my satisfaction. Shipping the car to me was set up faster than I needed, he was going to delivery on Saturday and I asked if he could wait until the following Monday as I was not going to be available. The car was delivered on Monday exactly as promised. The auto was received exactly as promised along with the paperwork as promised. Upon receipt of vehicle we had a few questions on programing and Tony was immediately on the phone to walk us through to our satisfaction. Tony is very professsional as well as Chris in finance. They both made our buying experience the best it could possibly be. Our hat is off, to your team, tops on my list. We will definitely call Tony and Chris for the next purchase. Thanks, Jedd 281-850-4754 More

I rated this dealership and its representatives the way that I did due to the fantastic servcie we received from start to finish. My husband and I have purchased numerous vehicles and we have both discuss that I did due to the fantastic servcie we received from start to finish. My husband and I have purchased numerous vehicles and we have both discussed how this was probably the best experience we have had. Our great exeperience started the moment we entered the dealership and Mr. Amsden approached us. Mr. Amsden was very polite, professional, curteous and extremely knowledgable of all of the vehicles. Mr. Amsden was very patient and spent a lot of time with us to ensure that we could make an informed decision and could do so with confidence. Your finance department as well was extremely helpful and polite. All in all, this was just a wonderful experience and we will definitely purchase our next car from Park Place. More

Scott and Bassem were wonderful, they made our purchase extremely peaceful. I would recommend this dealership to anyone who is searching for a vehicle. Thank you! extremely peaceful. I would recommend this dealership to anyone who is searching for a vehicle. Thank you! More