Mercedes-Benz of Grapevine

Russ Amsden was great to deal with. The purchase of my new ML350 was an enjoyable experience. I did not check with your competitors because I knew Russ Amsden and Park Place MB would deal fairly with me. new ML350 was an enjoyable experience. I did not check with your competitors because I knew Russ Amsden and Park Place MB would deal fairly with me. Also, I have been satisfied with the service work received on my previous MB's. Your new facilities are great, plus it's closer to my home. More

I give high marks to Park Place of Grapevine because the people there, starting with our sales person, Mani Yassan, were friendly, helpful and straightforward. Happily, the experience did not include any people there, starting with our sales person, Mani Yassan, were friendly, helpful and straightforward. Happily, the experience did not include any tedious sales "games" that often accompany car purchases. More

Fourth car purchased from Robert and Tony and each one has been consistent and excellent. They have always bent over backwards to find the car I'm interested in and deliver it to me in Houston. Other has been consistent and excellent. They have always bent over backwards to find the car I'm interested in and deliver it to me in Houston. Other dealerships can learn from these guys. DZM More

My experience with Kurtis Walker was very enjoyable. He was professional, knowledgable, courteous and made me feel at ease in purchasing the vehicle. I will recommend him to all my friends. Cheryl Garrett was professional, knowledgable, courteous and made me feel at ease in purchasing the vehicle. I will recommend him to all my friends. Cheryl Garrett More

We bought many cars over the years. Marty set a new standard in making this the easiest purchase ... EVER! Thank you Marty for a great buying experience. standard in making this the easiest purchase ... EVER! Thank you Marty for a great buying experience. More

Park Place wants to sell cars, and they know how to get the job done with a smile on the customers face. I got two cars there in the matter of 3 days, that's how good they are. the job done with a smile on the customers face. I got two cars there in the matter of 3 days, that's how good they are. More

Smoothest, easiest, most pleasant car shopping experience we've ever had. Personable staff, knowledgeable, helpful, not aggressive or pushy with sales of vehicles. Other customers we spoke too also had great we've ever had. Personable staff, knowledgeable, helpful, not aggressive or pushy with sales of vehicles. Other customers we spoke too also had great experiences like we did at the Grapevine location. More

I have only had this vehicle for 2 days and I've already shared my experience with a dozen friends and colleagues. From the first call to Joey to the final signature on the paperwork with Chris, this was shared my experience with a dozen friends and colleagues. From the first call to Joey to the final signature on the paperwork with Chris, this was by far the best car buying experience I've ever had. More

I am always pleased to work with Scott Najjar. He is is prompt, knowledgeable, pays attention to details and is very helpful. The dealership in Grapevine is spacious, well designed and inviting. prompt, knowledgeable, pays attention to details and is very helpful. The dealership in Grapevine is spacious, well designed and inviting. More

I would like to share my car buying experience at Park Place Mercedes Benz at Grapevine. I am a previous Park Place MB Dallas customer and in the market for MB E350 Sedan. I called Park Place MB Gra Place Mercedes Benz at Grapevine. I am a previous Park Place MB Dallas customer and in the market for MB E350 Sedan. I called Park Place MB Grapevine on 8/27/2011 and arranged a meeting with Jeff Smith (Sales) to find my next MB E350. I told Jeff that I am interested in 2012 E350 Sedan with a new engine (302 HP) and would like to negotiate the price and order one. According to Jeff and Andrei (Sales Manager), 2012 E350 with the new engine will NOT be available until March of 2013. The first shipment in September and October of this year will NOT have a new engine. They told me that it is mid-year model change and the first shipment of 2012 E350 sedan will have the same old engine (268 HP). I asked them multiple times and they were certain and told me the exact same thing. I even mentioned that you could order 2012 E350 through the MB Dealer system and it should tell you the engine size. They told me that it is same engine and recommended 2011 E350 model since I have to wait 6 to 7 months. I could not just settle for 2011 model so I decided not to order one. After I got back home, I checked around other dealers and googled various forums. In fact, 2012 E350 comes with a new engine and they will be available sometime in September or October. People are currently placing orders with a new engine changes. Even though I was interested in ordering 2012 model with a new engine, why would Jeff and Andrei keep insisting that 2012 E350 with new engine will not be available until March of 2012? If they did not have the specific information on the new model, they could have said that they don't know instead of giving me wrong information. They must knew what was going on and just try to sell older model regardless of my interests on the new model. I felt so manipulated. I know Park Place MB is in the business to sell cars and make profits, but telling customers with the wrong information to sell older model is not the way to satisfy customers and make a repeat customer. I even send an email and left a phone message the other day to confirm that their information was wrong and no response from Jeff or Andrei yet. I hope this is isolated incident and other customers are not treated this way. I ordered 2012 E350 sedan with a new engine from other MB dealer and it will be delivered mid October not March 2013. This was a bad experience with Park Place MB Grapevine and customers should not be treated this way. More