Mercedes-Benz of Grapevine

Purchased a 2023 Genesis gv70 from Marco. Very friendly, smooth process. Out the door in under 2 hours including a lengthy drive and walk around. Very friendly, smooth process. Out the door in under 2 hours including a lengthy drive and walk around. More

I had an incredible experience with Val! Not only does she go above and beyond for her clients, she is also very patient, understanding and extremely knowledgeable. I will recommend her and Not only does she go above and beyond for her clients, she is also very patient, understanding and extremely knowledgeable. I will recommend her and Mercedes Benz Grapevine to anyone looking for a smooth and worry free car buying experience. More

I reached out to the dealership through auto trader and was quickly responded to by Dyan Hiner. She was fast to respond and beyond transparent about imperfections on the used car I ended up purchasing. Dur was quickly responded to by Dyan Hiner. She was fast to respond and beyond transparent about imperfections on the used car I ended up purchasing. During my personal interaction, Dyan was welcoming and low pressure. I knew exactly what I wanted and we struck a reasonable deal. There were a couple obstacles that I needed to hurdle since I’m not from Texas and had a flight the following day. Dyan was cool as a cucumber and we got it done. I’m a retired specialty auto dealer out of Colorado and MB of grapevine and Dyan’s no pressure approach was exactly the right fit for a no nonsense buyer like myself. I highly recommend the dealership and Dyan personally. The management did a great job of earning my business. Had I bought the car or not, my experience was top notch! More

BEST customer service I have experienced in a long time! Scheduled 10K maintenance service at the wrong Mercedes service center but the staff at the Grapevine location was able to honor the appointment and Scheduled 10K maintenance service at the wrong Mercedes service center but the staff at the Grapevine location was able to honor the appointment and completed the service. I was stunned when Yemeli offered Uber service!! It was fantastic and helped to reduce some of the stress I was experiencing on this hectic day. Special thank you to Abbi in the service bay and Yemeli Yanezm, Asst Service Mgr, for providing great professional customer service to a stressed-out customer. More

Dyan is such a STAR! She was such a pleasure to work with and is very knowledgeable of the Mercedes Benz brand and its vehicles. I can not speak highly enough about her p She was such a pleasure to work with and is very knowledgeable of the Mercedes Benz brand and its vehicles. I can not speak highly enough about her personality and people skills. I was so surprised to find out that she’s only been a car salesperson for one year. She worked a better deal that I could imagine on my new GLA. I’m satisfied with her service and very impressed by her demeanor! More

Beaux was amazing to work with and I would highly recommend him for any new customers. Beaux is very professional, knowledgeable and was responsive on following up with any questions we had. We had a recommend him for any new customers. Beaux is very professional, knowledgeable and was responsive on following up with any questions we had. We had a bit of an issue on obtaining our at home charger, but Beaux was on top of it to ensure we received it and followed through. More

Rochelle was very professional and courteous. She is very in tune to the needs and desires of the customer. I really appreciated that about her. She made my experience an exceptional one and I am She is very in tune to the needs and desires of the customer. I really appreciated that about her. She made my experience an exceptional one and I am so happy she was listening to what I truly wanted. She is to be commended for a job very well done! Thank you Rochelle!!! More

We were very pleased with the service provided. Beaux provided excellent service, he went out of the way to answer questions. All questions before and after the purchase were promptly answered. Beaux provided excellent service, he went out of the way to answer questions. All questions before and after the purchase were promptly answered. More

Marco made my buying process seamless and super easy. He was highly knowledgeable, patient and kind. I highly recommend. Thank you for being amazing Marco! He was highly knowledgeable, patient and kind. I highly recommend. Thank you for being amazing Marco! More

Very professional and attentive to your needs. Alejandro was very professional and patience. Clean facility Alejandro was very professional and patience. Clean facility More