Dereck Penrod

I loved the atmosphere of this dealership! From the time I stepped out of my car to the time I drove off the lot with my new Mercedes Benz it was an amazing experience. Everyone was so friend From the time I stepped out of my car to the time I drove off the lot with my new Mercedes Benz it was an amazing experience. Everyone was so friendly and professional. More

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This dealer was quick and efficient in responding to my inquiry. Soon, there-after, I felt confident to fill out my financial application. Mr Lopes was quick to answer all questions regarding the vehicle inquiry. Soon, there-after, I felt confident to fill out my financial application. Mr Lopes was quick to answer all questions regarding the vehicle. Having all these pluses, made it more comfortable for my wife and I to proceed to finally buy our 2023 Chevrolet Silverado RST. More

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This is a follow up to my last review. The dealership has been very responsive so I can give them 5 stars. My car new Mercedes GLC 300 still has excessive road noise so I am going to insta The dealership has been very responsive so I can give them 5 stars. My car new Mercedes GLC 300 still has excessive road noise so I am going to install my own noise blocking insulation since it was not performed at the factory. More

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Don listened to what we wanted and took the time to find it. With the vehicle shortage, my expectations were low. Don taught to raise my expectations. He got exactly what we wanted in 24 hours. Don Colonne it. With the vehicle shortage, my expectations were low. Don taught to raise my expectations. He got exactly what we wanted in 24 hours. Don Colonne is fantastic. I’ve been happy with Mercedes Benz of Grapevine off and on since they opened, and Don has made my wife and me loyal customers. Now all of our family cars are from MB Grapevine. More

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Very accommodating, responsive, and professional. My salesperson Alejandro always takes the best care of us and makes to process easy. salesperson Alejandro always takes the best care of us and makes to process easy. More

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Best service of any Mercedes dealer in DFW. Personnel are very responsive and worked completed in a timely fashion. are very responsive and worked completed in a timely fashion. More

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Mercedies Bins of grapevine is the best. Casey was a great pleasure to work with. great pleasure to work with. More

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Had a great experience with my new purchase with Dereck, Doug and Bria. I wanted to change from a sedan to SUV and they made it happen. I am enjoying my vehicle. I will always purchase from Mercedes-Benz Doug and Bria. I wanted to change from a sedan to SUV and they made it happen. I am enjoying my vehicle. I will always purchase from Mercedes-Benz Grapevine. More

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I was so excited to get a Mercedes, something I had wanted for years. When you buy a Mercedes, you expect the best service, to be treated amazingly and for everything to be smooth and great. NO that wa wanted for years. When you buy a Mercedes, you expect the best service, to be treated amazingly and for everything to be smooth and great. NO that was UNFORTUNATELY not my experience at all! I am so disappointed in the entire Mercedes of Grapevine company. I purchased my SUV during Covid time and at that time there was a weird license plate shortage, so I knew that I was not going to get mine for awhile, that is what Scott Najjar told me. There were also little things here and there that needed to be fixed; a chip in my windshield, the aux chord they gave me could have been a fire hazard, it was torn at the top with wires showing, etc.. Scott told us MULTIPLE times that he would call us as soon as the license plates came in and we could get everything fixed at one time. So I like a dummy, trusted him. MONTHS passed...I receive an email on November 25, 2020 congratulating me for having my car now for six months. I had not heard one peep about my license plates, even though I had called back in October to get an update and he just kept saying that he would call me and we would get everything taken care of. So, I email him back on December 1, 2020 and tell him that I was completely dissatisfied with the customer service and wanted to know what was going on with my plates etc...no word... After the first of the year, 2021, my plates magically appear at my doorstep mailed to me, no call, no email, no notice. So, after the holidays I try to call again, leave a nasty voice message about the plates and making an appointment to come up and have the things that we had talked about fixed and no response. So, yesterday, March 25, 2021 my husband goes up there, with an appointment and tells them what was going on and what all needed to be fixed. Well, the man tells him that it had been ten months since he had bought the car and that they were not fixing anything. My husband is livid at this point and asks to talk to a manager...certainly at Mercedes, this was going to be taken care of and they would say sorry and it would be no big deal. NO!!! The manager comes out and my husband tells him the story and he says that they would not fix the windshield because apparently it had been filled and they were not going to replace it, well this is the first that we had ever heard of it being filled and he acted like exchanging the aux chord was going to cost him a million dollars! My husband showed him where it was completely torn apart and loose at the plug in and he said, "Well you have had it for ten months." Whaaaat? Did you not hear a word we had been telling you? My husband asked for him to ask Scott to step out that he could verify what had taken place and the manager said that Scott had no memory of it and Scott was not coming out. This is NOT how a dealership should be run! It is run by COWARDS that have NO CUSTOMER service! I will never ever buy a car from here again. More

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I’m new to the Mercedes family, my experience was amazing and I highly recommend the grapevine Mercedes location! The sales team are very pleasant and Bree is AMAZING... and I highly recommend the grapevine Mercedes location! The sales team are very pleasant and Bree is AMAZING... More

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