Mercedes-Benz of Grapevine

Marco was extremely helpful and exceeded my expectations. Very nice and courteous! Great car buying experience!! Very nice and courteous! Great car buying experience!! More

My Awful Experience with the Mercedes-Benz of Grapevine Service Department I recently took my 2004 Mercedes-Benz SL500, which has only 74,000 miles, to the Mercedes-Benz of Grapevine Service Department Service Department I recently took my 2004 Mercedes-Benz SL500, which has only 74,000 miles, to the Mercedes-Benz of Grapevine Service Department due to an issue with the Active Body Control (ABC) system. I was seeing a “Drive Carefully – ABC System” warning light appear when going over bumps, which, based on common knowledge and known issues with this system, often indicates that the hydraulic accumulators may need to be replaced. After leaving my vehicle for diagnosis, I was contacted by a service advisor named Grant Adams, who informed me that the driver-side front strut had a small leak, and that this was potentially causing the ABC system issue. This came as a surprise to me because I had never seen any visible signs of leakage or hydraulic fluid in my garage or under the car. Nevertheless, trusting the dealership's expertise, I approved the recommended repair and authorized them to proceed with the strut replacement. At this point, the diagnostic report provided made no mention of any faults with the ABC pump or any broader issues in the system. The focus was solely on the strut replacement. I was under the impression that fixing the strut would resolve the problem. After spending over $4,000 on diagnostic and repair costs for this repair—including approximately $3,500 for the new strut repair alone—I received another call from Grant. He informed me that although the strut had been replaced, they could not get the vehicle to pass the “rodeo test” (a test used to assess the ABC system function) and the ABC warning light remained on. Now, they were telling me that the ABC pump was not holding pressure—an issue that had never been previously mentioned during the diagnosis or repair process. To make matters worse, I was then told that Mercedes-Benz of Grapevine does not perform ABC pump replacements on vehicles of this model and year. This left me feeling completely misled. I had trusted their professional judgment and invested a significant amount of money into a repair that ultimately did nothing to fix the original issue. In summary, I brought my car in for a specific issue, was convinced to authorize an expensive repair that did not address the root problem, and was then told that the actual necessary repair could not even be performed by the dealership. I was left in the exact same condition I arrived in—with the same warning light and unresolved ABC system issue—only now $4,000 poorer. There was a clear lack of transparency, poor diagnostic communication, and what feels like a bait-and-switch approach to service. This experience has completely undermined my trust in Mercedes-Benz of Grapevine and makes me question their commitment to honest and competent service. More

Marco was amazing. I sent him a message at 7:00pm and he started helping me right away. Marco had the car ready to show us when we arrived the next day and even deliver I sent him a message at 7:00pm and he started helping me right away. Marco had the car ready to show us when we arrived the next day and even delivered it to us the following day after proof of purchase. This was the easiest car purchase I’ve ever made. I definitely would recommend working with Marco to anyone wanting a smooth, easy car purchase. More

My husband and I had an amazing experience with Marco-he was kind, informative, and incredibly helpful in getting us a great car at a great price. Diana was also wonderful to work with and helped me choose was kind, informative, and incredibly helpful in getting us a great car at a great price. Diana was also wonderful to work with and helped me choose the perfect car. We really loved this dealership and will definitely be back in the future! More

"Exceptional service, friendly staff, seamless buying experience—great dealership, highly recommend! Absolutely Five Star worthy!” experience—great dealership, highly recommend! Absolutely Five Star worthy!” More

Val is awesome! I have not purchased a vehicle in 8 years, so I was very apprehensive to say the least. She was patient and kind as I navigated the process. I felt l I have not purchased a vehicle in 8 years, so I was very apprehensive to say the least. She was patient and kind as I navigated the process. I felt like she was giving me good investment advice...not just selling me a car. She also gave great advice about purchasing my next vehicle. More

Fantastic service! Fair prices! I would return to this dealership for sure! Grateful for the work of both Chris and Marco! Fair prices! I would return to this dealership for sure! Grateful for the work of both Chris and Marco! More

Very helpful and amazing sales team. Everyone one helpful, understanding, and easy to work with. Everyone one helpful, understanding, and easy to work with. More

Val was amazing! I would recommend her to anyone looking to purchase a car! She was so personable and took care of us from start to finish. She took extra time to hel I would recommend her to anyone looking to purchase a car! She was so personable and took care of us from start to finish. She took extra time to help our daughter get familiarized with all the ins and outs of her new car. She was definitely the reason we bought this car over another one at another dealership. Everyone was great to work with. Thanks Val! More

The staff at this dealership were very welcoming, helpful, and patient. Dyan always made sure to recommend us cars she’d knew we would like and managed to help us get a car that satisfied us. After helpful, and patient. Dyan always made sure to recommend us cars she’d knew we would like and managed to help us get a car that satisfied us. After purchasing, Tyler helped us get everything set up and allowed us to get more familiar with the car. Overall, we really enjoyed our experience with this dealership! More