Mercedes-Benz of Grapevine

Val is the absolute best! She works above and beyond to do whatever she can to make you happy! She also will go out of her way to spend as much time with you as necessary to m She works above and beyond to do whatever she can to make you happy! She also will go out of her way to spend as much time with you as necessary to make sure you can leave with a smile on your face! More

From the moment I walked into the dealership, there she was—my car-shopping guardian angel! Val instantly made me feel at ease and somehow knew exactly what I needed before I could even explain. Her expert was—my car-shopping guardian angel! Val instantly made me feel at ease and somehow knew exactly what I needed before I could even explain. Her expertise, professionalism, and welcoming personality turned what could have been a stressful process into an enjoyable, seamless experience. Val Neris, you’ve officially earned the title of my go-to for all things car-related. Mercedes-Benz of Grapevine is truly lucky to have you on their team! More

The staff were all exceptional in customer service. Clyde was super great to work with, no hassle, no delays in getting me in my new ride. I particularly like that he at no point tried to “sell me” on Clyde was super great to work with, no hassle, no delays in getting me in my new ride. I particularly like that he at no point tried to “sell me” on the vehicle. No sales tactics or pressure, I test drove it as he sat professionally quiet in the back (my brother was up front with me) and when we returned he simply asked “what do you think?” Then we proceeded to the financing. The dealership itself I’m mostly impartial on. It’s not bad by any means, and the 4/5 stars doesn’t reflect any of the staff, but rather facility amenities. Every other Mercedes dealership I’ve been to simply has better drink/snack options. This one does NOT have bottle water, but rather a water station where you’re getting filtered surface lake water. That’s quite a disappointment for a dealership of such a renowned automaker. It’s truly my only complaint, snack selection has been far better at other Mercedes’ dealerships but that’s not a necessity. Just being to other Mercedes dealerships and seeing Mercedes branded bottled water, or locally sourced spring water bottles led to tremendous disappointment in this one for only having filtered tap water. Also, while you’re waiting for financing to do their part, if you decide to watch tv on the couch by the sales desk there is no remote so you’re limited to viewing muted news channel with no subtitles/captions. More

It was a great experience, we love the way everybody was so attentive and knowledgeable, one of the best experiences. Cannot recommend enough will definitely be returning so attentive and knowledgeable, one of the best experiences. Cannot recommend enough will definitely be returning More

Very friendly, professional, and easy to work with. The experience was quick and pleasant. Marco was very helpful and easy to work with. The experience was quick and pleasant. Marco was very helpful and easy to work with. More

The dealership radiates excellence. Everyone I encountered, from the moment I stepped in, greeted me with a warm smile. Even those who passed by while I was waiting in the area made sur Everyone I encountered, from the moment I stepped in, greeted me with a warm smile. Even those who passed by while I was waiting in the area made sure to stop and ensure that I was taken care of. Val, in particular, is an exceptional saleswoman. She earns your trust and advocates tirelessly for the best possible deal. Val goes above and beyond to make your purchasing experience truly exceptional. I highly appreciate her transparency, honesty, and the way she conducts business. More

Marco Lopez was fantastic! Best purchasing experience I’ve had buying a car. Marco made the process easy and spent a lot of time with my wife helping her to pick out the vehic Best purchasing experience I’ve had buying a car. Marco made the process easy and spent a lot of time with my wife helping her to pick out the vehicle that best met her needs. I will definitely be a repeat customer. More

Basel was incredibly helpful. Really took the time to go over everything and made the process easy and enjoyable. Chris also was amazing! Appreciated the suggestions for our uni Really took the time to go over everything and made the process easy and enjoyable. Chris also was amazing! Appreciated the suggestions for our unique situation and for the added gifts. More

We really liked Chase. He was very professional but also kind and funny! He helped us with our new GLS purchase and was very knowledgeable, even though he’s fairly new to M He was very professional but also kind and funny! He helped us with our new GLS purchase and was very knowledgeable, even though he’s fairly new to Mercedes. If he didn’t know something he said so and then got the answer for us. When it (at first) looked like he wouldn’t be able to find what we wanted he was helpful even though it didn’t benefit him. We would highly recommend Chase (and already have - to a close family member!) for future Mercedes purchases. -Angela Chisholm More

Tom was amazing. Made the whole process so easy. I was out of town in a different state and he was able to get me paperwork and have the car delivered so I wouldn’t c Made the whole process so easy. I was out of town in a different state and he was able to get me paperwork and have the car delivered so I wouldn’t come home and be without transport. Best buying experience ever. Cal, the sales manager was phenomenal. And Chris, thank you for driving two hours in the hot Texas sun and traffic to make sure I had my vehicle. Tom thank you so much for best buying experience ever. More