Mercedes-Benz of Grapevine

Marco is easy going and easy to speak to. He made the difficult task of buying a car very enjoyable. He is what you think of when you think of a Mercedes salesperson. He made the difficult task of buying a car very enjoyable. He is what you think of when you think of a Mercedes salesperson. More

Marco is the best. His genuine care and professionalism are stellar. Can’t imagine buying a car from anyone else after our experience with him. Every step of the proces His genuine care and professionalism are stellar. Can’t imagine buying a car from anyone else after our experience with him. Every step of the process he made sure we got what we wanted/needed with everything from features to budget. He took all the time needed to answer every question, and once we had our car, to show us how every awesome feature worked. He has even followed up since the purchase to see how we like it and if we have any questions. Can’t recommend Mercedes of Grapevine and Marco Lopez too highly. They won’t disappoint! More

A wonderful buying experience with no pressure, lending options that met my budget and a cappuccino while I waited, taboot! options that met my budget and a cappuccino while I waited, taboot! More

The easiest car buying experience I’ve ever had. Marco responded to all emails and texts immediately and provided detailed explanations. Had the car ready to go when I visited for a test drive and a Marco responded to all emails and texts immediately and provided detailed explanations. Had the car ready to go when I visited for a test drive and a week later when purchasing the car everything was exactly as we had discussed over email. Could not be happier! More

Beaux was very helpful, professional and a great customer service representative for this dealership. He didn’t try to sell what he wants to but worked with us on what we wanted to buy. service representative for this dealership. He didn’t try to sell what he wants to but worked with us on what we wanted to buy. More

My recent experience with Avondale Mercedes in Grapevine was absolutely outstanding. The key was the superior service Basel Abbas provided throughout the purchase process. He explained every step of the veh was absolutely outstanding. The key was the superior service Basel Abbas provided throughout the purchase process. He explained every step of the vehicle purchase clearly, thoroughly, and patiently. And he delivered the kind of white glove service that made me feel as though I wasn’t simply another sale but a truly valued customer. I would highly recommend that you visit Mercedes Benz of Grapevine and ask for Basel if you should be in the market for a new luxury vehicle. More

I can’t say enough about my experience. Mercedes customer service is just as consistent as every car made, with the customer in mind! Avondale does set apart the experience - we had the ple Mercedes customer service is just as consistent as every car made, with the customer in mind! Avondale does set apart the experience - we had the pleasure of working with John, and he’s such an awesome genuine spirited person. Our experience with John never felt like a sales man experience. He effectively listened, accurately assessed our personality and life stage, and matched our characteristics to the performance and options of the vehicle. He certainly had our best interest with our desires in mind! Now that is an unforgettable experience! John, educated us on Mercedes and every option of the vehicle. His expertise is unmatched - you would have thought he was Mr. Mercedes himself! Paul, another genuine spirit, and expert partnered with John to top off our experience to ensure we had the coverage, and financing that best fit our needs. When something is meant to be you’ll end up in the right place with the right people! Thank you, John, Paul, and Avondale Mercedes! More

Great overall experience. Called in and got price with TTL on vehicle, got there and they didn’t try adding on any “mandatory options.” Price was what they told me, I made an Called in and got price with TTL on vehicle, got there and they didn’t try adding on any “mandatory options.” Price was what they told me, I made an offer and they accepted. Simple More

Marco was fantastic to work with! We'll definitely be looking for him when we get our next car. Generally happy with the dealership, but was very surprised to find the car was only We'll definitely be looking for him when we get our next car. Generally happy with the dealership, but was very surprised to find the car was only charged to 15% when we went to pick it up. They did charge it to full for us for no charge, which is the right thing to do, but it wasn't what we had expected to see when we came to get the car. It was also surprising to find out that they hadn't put any windshield washer fluid in the car. And the inside of the car was dusty when we picked it up, but the detailing manager assured us a few days later that it has been detailed. To be clear none of this is on Marco, he is in sales and can only go with what his support team has told him has been done to the car. Marco was very apologetic and thanked us numerous times for our patience. For these very minor inconveniences, Marco has gone above and beyond what I would expect of a sales consultant. I really appreciate all he has done for us! More