Mercedes-Benz of Grapevine

Prompt service, and Dextral continues to amaze me with his customer care! Buying a car has never been so easy. his customer care! Buying a car has never been so easy. More

We purchased new cars for both of our sons and it was a great experience. Our salesman, Hector, was great and gave an exceptional customer service ! great experience. Our salesman, Hector, was great and gave an exceptional customer service ! More

Loved working with just one person during the whole process David was very knowledgeable and great to work with. process David was very knowledgeable and great to work with. More

BUYER BEWARE! The wife and I did an online quote for a trade-in on our vehicle on 12/01/2022, which initially gave a quote of $ 74,000.00. Upon completion of the The wife and I did an online quote for a trade-in on our vehicle on 12/01/2022, which initially gave a quote of $ 74,000.00. Upon completion of the credit app and trade-in info, the quote dropped to $ 71,700.00. We then requested a test drive on a new Mercedes vehicle on-line on 12/02/2022 at 3 p.m. We drove 545 miles from our home and arrived at the dealership at 2:30 p.m. on 12/02/2022 to find no one to talk to or speak to us until 3 p.m. Upon trying to complete the deal with Sales Experience Manager Alvin Mathe, we was offered a trade-in value of only $ 65,000.00, a difference of $ 6,700.00 from the on-line quote that we accepted on-line and completed an on-line credit app., along with having to pay a acquisition fee of $ 7,500.00 for the new Mercedes, above sticker price, which he said they had to pay to get the vehicle. Apparently this dealership does not honor its on-line quotes, so buyer beware. Needless to say, they did not get our business. Update: General Manager (Dave Olson) contacted me on 12/05/2022 and apologized for above stated occurrence and offered to make things right, however we had already made a purchase on another vehicle at another dealership. Thank you Mr. Olson for your offer to help. More

It is a good dealership, clean, good location and also has a very good member service. has a very good member service. More

If you go to this dealer, make sure to use Payton Dotson as your SEM. He knows what he’s doing & makes the car buying process as sensational as it could possibly be. Amazing experience! He also will do ever as your SEM. He knows what he’s doing & makes the car buying process as sensational as it could possibly be. Amazing experience! He also will do everything he can to get you the best deal. 11/10! ⭐️⭐️⭐️⭐️ More

Hector was great at getting me into exactly what I was looking for! Definitely did not plan to leave in a Mercedes’ that day but he made it happen! 10/10 would recommend. They worked their magic and got m looking for! Definitely did not plan to leave in a Mercedes’ that day but he made it happen! 10/10 would recommend. They worked their magic and got me in my dream vehicle at a great price. More

Hector is a true professional and exceptional patient. My entire experience was seamless and I can’t wait to recommend all my friends and loved ones. My entire experience was seamless and I can’t wait to recommend all my friends and loved ones. More

David Canales and the Deliver ship in Grapevine were phenomenal, very friendly and attentive. Will definitely do business with them again. The delivery of our New GLC300 Coupe was pristine. David was phenomenal, very friendly and attentive. Will definitely do business with them again. The delivery of our New GLC300 Coupe was pristine. David was able to go over most of the features of the car with us, which was very much appreciated. More

Dealership was clean, staff was friendly, had great time creating my car with Bria. There was a delay due to Covid related backlogs and chip shortages but she kept me in the loop and responded to texts qui creating my car with Bria. There was a delay due to Covid related backlogs and chip shortages but she kept me in the loop and responded to texts quickly. Love the car! More