Mercedes-Benz of Grapevine

Marty Marshall has been there to help me with my last two cars. He is always so helpful and makes me feel just as important as any other customer. I hope he is still there when I get my next car because I r cars. He is always so helpful and makes me feel just as important as any other customer. I hope he is still there when I get my next car because I really trust him and appreciate how hard he works to get me into the best car for me! More

Team here is always ready to take care of your vehicle and you while they have it, which can be a while but I expect and get first class service. and you while they have it, which can be a while but I expect and get first class service. More

Can’t say enough good things about Debbie. She was responsive to my issues, followed up and followed through to get my loaner and get my car’s issues resolved a soon as possible. responsive to my issues, followed up and followed through to get my loaner and get my car’s issues resolved a soon as possible. More

Kelsey did an excellent job on our sale. She listened and was easy to work with, I highly recommend her. was easy to work with, I highly recommend her. More

The best experience was with Mr David Canales, extremely helpful and really kind; execellent service in general. helpful and really kind; execellent service in general. More

Everyone is so friendly and professional! Great Clean space. Near by. lovely and honest people space. Near by. lovely and honest people More

The experience was great, smooth, and fast. Shout out to David C. and Jake for making things happen, and taking care of me. They really went out of their way to get the deal done! David C. and Jake for making things happen, and taking care of me. They really went out of their way to get the deal done! More

I purchased a new Mercedes with a sticker of just under 200k . I scheduled to go in for first service last week. I sat in their driveway waiting in a massive line for 45 minutes and then was told to leave 200k . I scheduled to go in for first service last week. I sat in their driveway waiting in a massive line for 45 minutes and then was told to leave and come back late in day be cause they now no longer had a loaner car. So very frustrated I left and came back and again sat outside waiting in line for quite a long time before they got me. Then they told me first service was almost $500.00. I asked what they did for this and answer was check this this and that and change oil and filter. so it is 500 bucks to change oil and filter after spending 5 hours back and forth, a good chunk just sitting there. I requested the manager call me last Friday and still no call. I had a horrible experience purchasing as well. The salesman there wouldn't allow a test drive unless a sales price agreement was committed to. As a repeat Mercedes client I can honestly say Avondale is not like the previous Mercedes Benz dealership, Park Place, who had tremendous service and treated you with respect when you purchased and serviced there. More

Very good customer service! They completed the car service much sooner than expected. Everyone was very courteous and helpful! service much sooner than expected. Everyone was very courteous and helpful! More

Great customer service. Everyone there is polite and ready to assist. Plus they pretty much get you out of there quick. ready to assist. Plus they pretty much get you out of there quick. More