Mercedes-Benz of Grapevine

Dyan was great! She greeted me despite being in the middle of helping someone else (While others ignored me) and makes such a good first impression for the store. I She greeted me despite being in the middle of helping someone else (While others ignored me) and makes such a good first impression for the store. I appreciate everything she did. Do not let her go. The dealership gets a 2.5 to 3 stars. The new car was dead in our garage on Day 2 requiring us to call a tow truck. Imagine how much doubt we had about our purchase. The shock came when we were told. “Oh yeah. These cars have a software glitch and we needed to load updated software.” What! How can you let any new car leave your lot knowing it needs or may need corrected software. Shocking that the store would risk this. Service department isn’t the same either. (Our tired new car from the dealership). Too busy, can’t reach our advisor, no calls back, including to tell us the car was ready to pick up. More

Everyone who assisted with my car deal was amazing. Marco listened to every need and want I had for this purchase, and found a way to give me the best of both! Marco listened to every need and want I had for this purchase, and found a way to give me the best of both! More

Amazing experience! My interactions were an absolute pleasure from beginning to end. The team was very responsive, highly respectful and did everything they said they My interactions were an absolute pleasure from beginning to end. The team was very responsive, highly respectful and did everything they said they would do. Marco and Ricky were tremendous, and Chris stepped in to support as well. Thank you Gentlemen for making this a wonderful experience for my family, you are truly outstanding representatives for the Avondale Automotive Group and Mercedes-Benz Grapevine. More

Very professional and great customer service. Answered all my questions and did everything to help me. Answered all my questions and did everything to help me. More

All at the dealership were all very friendly from the Receptionist, Service Manager, Sales Team, and Dyan was great to work with. Receptionist, Service Manager, Sales Team, and Dyan was great to work with. More

We would not hesitate to purchase another vehicle from Val Neris. She was attentive to the details, authentic and transparent throughout the purchasing process. Any and all questions were discussed and ad Val Neris. She was attentive to the details, authentic and transparent throughout the purchasing process. Any and all questions were discussed and addressed in a timely manner. Val and Mercedes-Benz of Grapevine provided a wonderful car buying experience. Well done! More

Michelle Personette was informative, pleasant and easy to work with. She even helped me with an issue I had after the sale. She reached out to a gentleman named Davis to help me. work with. She even helped me with an issue I had after the sale. She reached out to a gentleman named Davis to help me. More

Extraordinary experience overall ! Extremely professional, knowledgeable, articulate, and transparent in all of my interactions, especially Marco my lead sales contact. Extremely professional, knowledgeable, articulate, and transparent in all of my interactions, especially Marco my lead sales contact. More

Val is one of the best in sales I have ever worked with. She was completely transparent and genuine and you just don’t find that anymore. Would recommend her to anyone! She was completely transparent and genuine and you just don’t find that anymore. Would recommend her to anyone! More

Marco was great. He was very thorough and made the transaction quite straightforward. I would recommend him. He was very thorough and made the transaction quite straightforward. I would recommend him. More