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Mercedes-Benz of Grapevine

Grapevine, TX

Overview
Employees
Reviews
4.9
1,976 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle. At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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1300 Texan Trail

Grapevine, TX

76051

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Showing 1,976 reviews

June 25, 2021

Nice well maintained location. Friendly and helpful people. Easy to access. Responsive. More

by tomb4201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bria Harrison
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Jul 10, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your kind words about our Mercedes-Benz of Grapevine dealership. We also hope you enjoyed an elevated experience with Bria. Congrats on your beautiful new Mercedes-Benz SUV!

June 23, 2021

Reliability,friendliness fairness,consistency,timely,Good customer service,Attentiveness,Caring More

by Wasmultilinks
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney Lockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that Rodney Lockett was able to build trust with you during your experience. We are sure he appreciates the kind words about him as well. We hope to see you again at Mercedes-Benz of Grapevine!

June 22, 2021

Best sales person I ever dealt with, calm, collective, honest! Great place to shop. Look out for deals! More

by Amirkhan73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrin Cline
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Jul 02, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Avondale Dealerships is happy to hear about the kind words you have for Darrin Cline and that he was able to elevate your experience. Congrats on the new car!

June 19, 2021

Everything went as planned. No complaints. Fred Hines was awesome. Keep using Jerry Reynolds website snd expertise. If not fir Jerry we would not have found this car. More

by Jkbrinson77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Jones
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Jul 02, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy you enjoyed an elevated experience at Mercedes-Benz of Grapevine from Fred Jones and that the Jerry Reynolds CarPro website was a valuable tool for your car buying process. Congrats on the new car!

June 18, 2021

I met Robert when I was deciding to buy a GLB250W 2021. He was so informative and helpful, when I buy again, he’s my guy. You are so lucky to have him, he’s a great salesperson. More

by pkmoore43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaylee Runyon, Robert Pickett
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June 14, 2021

I left 3 voicemails with 3 different people requesting help with obtaining paperwork & title to register the vehicle we bought. No return call. Very unprofessional. More

by Onepugone
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Najjar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2021 -

Mercedes-Benz of Grapevine responded

Hello! I am sorry to hear about the current experience you are going through. We would like to assist as we love to resolve your current issue. Please reach out to me at social@avondale.com so we can ensure your request is taken care of.

June 14, 2021

I absolutely LOVED working with Bria! From the beginning, she made my process super smooth & easy! Thanks Bria for everything!!! I definitely plan to work with Bria for any of my needs in the future & wil More

by G. Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bria Harrison
Report | Print
Jul 02, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate the great comments about Bria and how she elevated your experience at Mercedes-Benz of Grapevine! Congrats on the new car and we are so thankful for your recommendations!

June 11, 2021

Really good when it came to helping out with the type of car I was looking for. They also had good customer service. Thank you More

by Mahendi Maknojia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Jones
Report | Print
Jun 12, 2021 -

Mercedes-Benz of Grapevine responded

Thank you Mahendi! We truly value your review and are excited to hear that you had an elevated experience with Fred. Congrats on your new car!

June 10, 2021

Darrin was a pleasure to work with. He made the sale stress free. Very pleased with the smooth process. He was knowledgeable in answering all of our questions. Thank you. Very happy customers! More

by Lance
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrin Cline
Report | Print
Jun 12, 2021 -

Mercedes-Benz of Grapevine responded

Thank you Lance! Darrin is a true professional and creating a stress-free sales process is what makes him great. We appreciate your review and hope you enjoy your new vehicle!

June 08, 2021

Darrin was very helpful and went the extra mile to make sure we were happy with our purchase. 10/10 would buy another car from him! More

by Jordanmcwhorter8127
Recommend Dealer
Yes
Employees Worked With
Darrin Cline
Report | Print
Jun 12, 2021 -

Mercedes-Benz of Grapevine responded

Thank you for your review! We are so happy to hear that Darrin continues to go the extra mile to create an elevated experience at Mercedes-Benz of Grapevine. 10/10 we are sure he would love to work with you again. Congrats on your new car!

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