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Mercedes-Benz of Grapevine
Grapevine, TX
2,001 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle.
At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
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Showing 2,001 reviews
November 05, 2020
Sales and Service is Awesome!!!!! Great experience in buying New car. It was great working with Bria she regularly kept me updated on the car status. buying New car. It was great working with Bria she regularly kept me updated on the car status. More
by Jay
Employees Worked With
Bria Harrison
November 02, 2020
Joseph Kim was who I worked with when purchasing our new GLE350. Joseph's title is "Sales Experience Manager" --- I'm happy to say that Joseph made my car purchase experience the very best. Joseph was court GLE350. Joseph's title is "Sales Experience Manager" --- I'm happy to say that Joseph made my car purchase experience the very best. Joseph was courteous, knowledgeable, and very pleasant to work with thru the whole process. Thanks Joseph! More
by steven.w.bajema
Employees Worked With
Joseph Kim
October 31, 2020
Bria Harrison was excellent! She was very responsive and provided me with outstanding customer service! She had the sweetest personality and was very friendly. Also, she took care of all the technical set-u provided me with outstanding customer service! She had the sweetest personality and was very friendly. Also, she took care of all the technical set-upd and was able to effectively answer all of my questions! More
by Michellebridges
Employees Worked With
Bria Harrison, Blaze Akingbolagun
October 31, 2020
Joseph Kim was a pleasure to work with. He was diligent in finding the exact vehicle I wanted and made the entire process super easy. When my new car arrived, I was in an out the door in less than 20 minut in finding the exact vehicle I wanted and made the entire process super easy. When my new car arrived, I was in an out the door in less than 20 minutes. More
by Melissa
Employees Worked With
Joseph Kim
October 27, 2020
The worst of all services I have ever received. Despite of them being a luxury service. They never return phone calls to let you know the status of your vehicle. I dropped off a car for service and had to of them being a luxury service. They never return phone calls to let you know the status of your vehicle. I dropped off a car for service and had to call several times to get information on the status of my vehicle and the diagnosis issues. I was told you can email them and no sympathy on getting any of calls/email back. After 3 days of several follow-ups from me. I receive a quote for the price of the repair. THIS IS FAR THE WORTH SERVICE DEPARTMENT IN THE WORLD More
by Rita
Employees Worked With
Martin Delgado
October 26, 2020
In addition to the excellent service at your dealership, I went in to check out the new models and Mr. Najjar was most helpful, patient and provided excellent advice. Great team! Thank you. I went in to check out the new models and Mr. Najjar was most helpful, patient and provided excellent advice. Great team! Thank you. More
by joseph.klam
Employees Worked With
October 24, 2020
Everybody it was very nice and they made the price no way I likeAnd the sales manager did everything I ask himAnd I was happy with the price I likeAnd the sales manager did everything I ask himAnd I was happy with the price More
by Naim
October 22, 2020
This was an incredible experience working with Bria. She was amazing. This is our first Mercedes Purchase and we felt very welcomed and very impressed with dealership and people. We felt very welcomed! was amazing. This is our first Mercedes Purchase and we felt very welcomed and very impressed with dealership and people. We felt very welcomed! More
by lancedloveland
Employees Worked With
Steve L, Bria Harrison
October 16, 2020
Joseph Kim did a great job, I called looking for a particular VIN to see if was still in stock (was the color I wanted), Joseph quickly found it and was able to place it on hold for me until I could g particular VIN to see if was still in stock (was the color I wanted), Joseph quickly found it and was able to place it on hold for me until I could get to the dealership 2 days later. We walked through all details of the transaction and were able to complete everything within a few hours. More
by nicholas-heiser
Employees Worked With
Joseph Kim
