Mercedes-Benz of Grapevine

Doug Prince and Park Place Mercedes in Grapevine provided world class service during my pre-sale and during sale transaction! I would highly recommend them. world class service during my pre-sale and during sale transaction! I would highly recommend them. More

Trevor was professional, knowledgeable and great at helping us find our next vehicle. The dealership employees were masked, practiced social distancing, and the interior was equipped with sanitizers. W helping us find our next vehicle. The dealership employees were masked, practiced social distancing, and the interior was equipped with sanitizers. We felt comfortable and safe. Thank you Park Place! More

Texas Chihuahua Rescue, Inc new 2020 Sprinter Van Jerry Reynolds of the Car Pro Show recommended Park Place Grapevine to order a new Sprinter Van to transport our little dogs to all points up north. Jerry Reynolds of the Car Pro Show recommended Park Place Grapevine to order a new Sprinter Van to transport our little dogs to all points up north. We were treated very well by both Matt McPherson and Corey Bedford. Our custom factory order was placed quickly in early 2020 and we took delivery on Saturday, May 16th. The van is perfect, the service was top notch and the communication between our group in San Antonio and the dealership made the transaction work well. We will definitely order our next Sprinter van from Park Place. A pleasure to do business with. More

Mara and her elite professionalism is the reason I still drive a Mercedes Benz. Thank you Mara for always taking care of me. Sincerely Anthony Grant drive a Mercedes Benz. Thank you Mara for always taking care of me. Sincerely Anthony Grant More

Grant Adams has been totally helpful and professional since the beginning when we ordered the car 6 months ago. Couldn’t be happier! Just Superb! since the beginning when we ordered the car 6 months ago. Couldn’t be happier! Just Superb! More

The best experience. Purchased an expensive auto sight unseen from thousands of mikes awsy and my experience was easy and flawless. Matt and Bria are the best of the best. unseen from thousands of mikes awsy and my experience was easy and flawless. Matt and Bria are the best of the best. More

Excellent, helpful, friendly I purchased a new vehicle at Park Place Grapeveine and was extremely happy with the experience from start to finish. Charles Lane was friendly, knowle I purchased a new vehicle at Park Place Grapeveine and was extremely happy with the experience from start to finish. Charles Lane was friendly, knowledgable and always available to help me make my decision without any pressure. Darius Stewart also was professional, friendly, patient and extremely knowledgeable. After I selected a car I liked and was ready to buy Matt McPherson found one that wa san even better fit, it really was a seamless team effort and everyone seemed determined that I leave with the correct car. Thanks guys. More

Andy Monrreal was my salesman when purchasing my Mercedes Benz and it was by far the best experience I’ve ever had at a dealership. I’ve purchased several cars over my time and he took care of me throughout Benz and it was by far the best experience I’ve ever had at a dealership. I’ve purchased several cars over my time and he took care of me throughout the whole process. This guy was built on Trust and I’ll be coming to him with all my car purchasing needs! More

Very Respectable and very friendly and he has a patient.. good Proffectional human. Looking for 2020 GLE 450 with E-Airmatic control. I will approach him when I want any help to purchase. good Proffectional human. Looking for 2020 GLE 450 with E-Airmatic control. I will approach him when I want any help to purchase. More

Park Place body shop.... brought my c300 4matic to body shop for accident related damage. It took a little over a month. When I received the car back could hear a noise when turning to the right....broug shop for accident related damage. It took a little over a month. When I received the car back could hear a noise when turning to the right....brought the car back to them it was then when they accused me of having an accident, the under carriage showed damage. Fast forward. The car had several breakdowns ... right axel assembly. ...the car was involved in an accident whereby an object feel off a truck, I rolled over it at high speeds because I was in moving traffic... object caused damage underneath car, front bumper and radiator.... however park place only repaired the cosmetics exterior of the car. Never checked the frame nor even look underneath... fast forward after 4 different axel assembly breakdowns. It was Mercedes in another state that finally identified the problem as a impact damage to frame. Never addressed by park place. Every time I tried to question something is wrong with my car. They accused me of being in an accident.... it was that out of state Mercedes dealership that found the problem... bent frame? Axel won’t stay.. it broke 4 time. 12K out of pocket later , took another dealership that diagnose the problem... No longer own the car because it was totaled out.... beyond repair.... I an no longer trust park place because they failed to take any responsibility not once but twice... call the corporate office. They will only get involved if it entails warranty.... I’m so disappointed. I can no longer own a Mercedes as long as I leave near the only dealer in the DFW area.... that would mean I would have to go to park place....prior to the car being involved in an accident... MBUSA TOWED THE SAME CAR, THAT HAD a steering lock failure... car couldn’t move. So tow truck drug the car onto the trick....as a result.... 2 months later after going back and fourth to park place, stating nothing is wrong with the car.... the drive shaft broke... geico covered the repair, because damage was done by the tow....but park place did not cover any of the expense, car never drove same. Betweenmercedes towing and destroying my car and park place body shop receiving 10k for repairs of the exterior, I simply cannot trust... I stand today without my daughters car, More