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Mercedes-Benz of Grapevine - Service Center

Grapevine, TX

4.4
109 Reviews

109 Reviews of Mercedes-Benz of Grapevine - Service Center

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December 09, 2021

I’ve been a customer for almost 20 years. They always exceed my expectations I am never disappointed. More

by Jan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley.
Dec 16, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Jan!

December 08, 2021

These guys are always great. Juan Feliciano is a wonderful advisor and they always explain the work with precision and carry it out with efficiency. They make my MB ownership experience an even gr More

by mdavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Feliciano
December 08, 2021

Stanley Ellison always does a great job as my service rep. He instills trust in your product and accommodates all requests w/professionalism and courtesy. More

by thomasmontelongo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Amsden
Dec 16, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are glad to hear about your Elevated service Experience here at Mercedes-Benz of Grapevine. We look forward to helping you with any of your service needs in the future!

December 06, 2021

Dillon was great. Everything was handled in a professional manner.An asset to the Dealership More

by txchzhd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dillon
December 03, 2021

Highly skilled technicians, most helpful sales teams there to get the job done, trained personnel at all levels. Very comfortable experience! More

by Woody Euart
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Fraser
Dec 06, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Woody! We are glad you had an Elevated Experience here at Mercedes Benz of Grapevine. Our Members always strive to give the clients the best experience possible. We look forward to helping you with any of your Mercedes-Benz needs.

November 30, 2021

It was a great experience today at Grapevine Mercedes. Service was right on point. I thought I would have to leave the car for what seemed to me to be a difficult issue but in no time, the technician an More

by richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Amsden
Dec 01, 2021 -

Mercedes-Benz of Grapevine responded

Thank you Richard! We are glad you had an Elevated Experience with you service visit with us here at Mercedes-Benz of Grapevine. Our technicians and service advisors work together to provide the best possible experience for our clients. We look forward to helping you with any of your service needs in the future!

November 27, 2021

Stanley is great handling my service needs. He treats me like family. Always very friendly. And he remembers me always. Very va personal service. More

by Grracc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 01, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Great to hear you had an Elevated service experience here at Mercedes-Benz of Grapevine. Stanley is one of our best service advisors and always tries to provide a personal experience. We look forward to helping you with your next service experience!

November 27, 2021

Always had the best experience with this team, they go beyond to help me and find ways to reduce my maintenance service costs. Thank you! More

by Dinesh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin
November 27, 2021

Terrific service rendered. I’ll be back as my service advisor was thorough and customer oriented. More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 01, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Ken! We are glad to hear you had a good experience while getting your service done here at Mercedes-Benz of Grapevine. Our service advisors strive to have an Elevated Experience and we are glad we were able to do that. We look forward to helping you with any service appointments in the future!

November 27, 2021

Courteous service manager. Timely and well done work. Manager very informative and helpful with the necessary paperwork. More

by billshipp3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian
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