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Mercedes-Benz of Grapevine - Service Center
Grapevine, TX
109 Reviews
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109 Reviews of Mercedes-Benz of Grapevine - Service Center
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February 27, 2020
Park Place body shop.... brought my c300 4matic to body shop for accident related damage. It took a little over a month. When I received the car back could hear a noise when turning to the right....broug shop for accident related damage. It took a little over a month. When I received the car back could hear a noise when turning to the right....brought the car back to them it was then when they accused me of having an accident, the under carriage showed damage. Fast forward. The car had several breakdowns ... right axel assembly. ...the car was involved in an accident whereby an object feel off a truck, I rolled over it at high speeds because I was in moving traffic... object caused damage underneath car, front bumper and radiator.... however park place only repaired the cosmetics exterior of the car. Never checked the frame nor even look underneath... fast forward after 4 different axel assembly breakdowns. It was Mercedes in another state that finally identified the problem as a impact damage to frame. Never addressed by park place. Every time I tried to question something is wrong with my car. They accused me of being in an accident.... it was that out of state Mercedes dealership that found the problem... bent frame? Axel won’t stay.. it broke 4 time. 12K out of pocket later , took another dealership that diagnose the problem... No longer own the car because it was totaled out.... beyond repair.... I an no longer trust park place because they failed to take any responsibility not once but twice... call the corporate office. They will only get involved if it entails warranty.... I’m so disappointed. I can no longer own a Mercedes as long as I leave near the only dealer in the DFW area.... that would mean I would have to go to park place....prior to the car being involved in an accident... MBUSA TOWED THE SAME CAR, THAT HAD a steering lock failure... car couldn’t move. So tow truck drug the car onto the trick....as a result.... 2 months later after going back and fourth to park place, stating nothing is wrong with the car.... the drive shaft broke... geico covered the repair, because damage was done by the tow....but park place did not cover any of the expense, car never drove same. Betweenmercedes towing and destroying my car and park place body shop receiving 10k for repairs of the exterior, I simply cannot trust... I stand today without my daughters car, More
by Arch4523
Employees Worked With
Mark W. Doug Barnes, Martin Delgado
Helpful October 24, 2019
Worst customer service Carolyn ya the service department will put you on hold every time you call and never answer again. No matter how many times you call back she will lea Carolyn ya the service department will put you on hold every time you call and never answer again. No matter how many times you call back she will leave you on hold and forcing you to drive to the store. More
by JL Molleda
Employees Worked With
Martin Delgado
August 28, 2019
Your call are routed to a call center There is never a service advisor available. I left two messages and never received a call back. I went elsewhere to get my car serviced. There is never a service advisor available. I left two messages and never received a call back. I went elsewhere to get my car serviced. More
by Go elsewhere
Employees Worked With
None listed. All I could reach was a call center.
July 05, 2019
Jacob is amazing! We purchased a used Honda Civic about a month ago for our teenage daughter from Jacob. It had a minor scratch on the bumper, and Jacob touched it up f We purchased a used Honda Civic about a month ago for our teenage daughter from Jacob. It had a minor scratch on the bumper, and Jacob touched it up for us when we went to pick up the plates. He was courteous, knowledgeable, and very friendly. We highly recommend him for all of your car buying needs! More
by jblas
Employees Worked With
Jacob Eisenberg
April 11, 2019
Excellent service Excellent service. Great service, friendly people. Just make you fill like you are part of there family . I’m so happy with everyone . Next MB Excellent service. Great service, friendly people. Just make you fill like you are part of there family . I’m so happy with everyone . Next MB More
by Lionsc01
Employees Worked With
Matt Hernandez, Tyler Wall
March 15, 2019
Rip off We have an 2018 AMG C63 with 2,600 miles. We took the car in for a nail in the tire that was under warranty repair. The service tech said we needed We have an 2018 AMG C63 with 2,600 miles. We took the car in for a nail in the tire that was under warranty repair. The service tech said we needed a front end alignment because of unusual wear. This dealer is not where we bought the car from, (Plano Benz) and I felt like I was getting the sales pitch because they weren’t making money on a warranty item...How on earth could we need a front end alignment when the car is hardly ever driven and has never bumped anything. Sure enough, get the car back and nothing wrong with the wear on the front tires!!I knew it sounded stupid to begin with, 2,600 miles, really? brand new car! way to go Mercedes grapevine great integrity! More
by AMG Owner
Employees Worked With
Martin Delgado
February 22, 2019
Service Light on ML 350 Service light came on my ML350 and I took it to an independent shop. They diagnosed the problem in 15 minutes and mentioned that since it was only pr Service light came on my ML350 and I took it to an independent shop. They diagnosed the problem in 15 minutes and mentioned that since it was only produced just one time just clearing the error would most likely be sufficient (for now), but if thrown again then replacing the emission sensor for $500 to $600 could be done. They, also mentioned that it might be worth checking (with Mercedes) as it might be covered under warranty or recall, as it was a faulty emission error. I stopped by Grapevine Mercedes with the error codes, in hand, and they wanted $190 just to diagnose it. I agreed and sure enough they produced the same finding, but wanted $1,100 to correct the false error code and stated it needed to be done. All of that I guess is fine, but the process took them 3.5 hours. Honestly, I didn't feel my Service Adviser did any advising or analysis. My recommendation is to steer clear of their service department once you're car is outside of the warranty; find a good independent shop and save yourself time and $$$. I'm currently starting a search for a new luxury car for my wife, but probably will eliminate Park Place and Mercedes from the equation based on their LACK of SERVICE. Just really disappointed in the experience, but I knew better...here's to hoping. More
by downsouth
Employees Worked With
Prefer NOT giving name...name shouldn't matter
February 08, 2019
Exceptional service. 5 stars. We have used Park Place Motorcars service center since 2017 and have always been satisfied with the exceptional service and care of our family car. We have used Park Place Motorcars service center since 2017 and have always been satisfied with the exceptional service and care of our family car. Everyone from the moment greeted at arrival to our working with our assigned service manager Stanley Ellison....has been a great experience. Having a great courtesy loaner car allows us continued freedom while the car is being serviced. It also allows us an opportunity to drive other models to see what options we may consider in future purchases. We always know the car is getting the best treatment from qualified mechanics who know Mercedes best. Happy customers for life. More
by Michael M from Flower Mound
Employees Worked With
Stanley Ellison
January 10, 2019
BEWARE! I have driven Mercedes Benz for 30 years. I don't know what happened to the service at this place but it is a zero. I give it NO stars! Check engine l I have driven Mercedes Benz for 30 years. I don't know what happened to the service at this place but it is a zero. I give it NO stars! Check engine light came on my car. It took 3 return visits to get the job done in over a month's time. I would leave messages to check on the status and no one would call me back. They lied saying several messages had been left for me, then said the call would go directly into voice mail which none were left. I was told maybe I had blocked their number. Why would I do that? Do yourself a favor and go to Loeffler's North Richland Hills or better yet do what I did and buy a Tesla. No oil changes, no belts, 8-year warranty! More
by Champaign
Employees Worked With
Adrian, Brittany, Steven
August 17, 2018
Great Customer Service I have driven Mercedes Benz vehicles for over 15 years. The service department at this dealership is phenomenal. When I drop off and pick up my car, I have driven Mercedes Benz vehicles for over 15 years. The service department at this dealership is phenomenal. When I drop off and pick up my car, I can leave the service department knowing that my vehicle has been thoroughly inspected and is safe for me and my family. I highly recommend this dealership service department. Thank you Park Place Mercedes of Grapevine. Customer for life. More
by FordF150
Employees Worked With
Tony Johnson, Stanley Ellison
