Mercedes Benz of Greenwich

I was lied to by the sales person. Immediately after ordering a used car, I faxed a written request for a copy of the full maintenance history and was told that it was ready, but the sales person then s ordering a used car, I faxed a written request for a copy of the full maintenance history and was told that it was ready, but the sales person then stalled me and then refused to provide it at time of sale (after they had my money--whoops). Recommendation: Insist on full service history print out together with CARFAX BEFORE committing to anything. The dealership understated the mileage by several thousand miles on the sales document. They were fined by State of CT, and I did receive part of the fine ($0.30/mi) in reimbursement. The Certification was bogus. They claimed the comprehensive inspection was made but the work not done. Evidence was the mileage on the maintenance record--it was the same going in and coming out of the Certification inspection. Certification procedure requires a road test, which would increment mileage out from mileage coming in. The service document evidencing the Certification was essentially gun decked. Russell Baird, the general manager, did not deign to respond to a detailed letter concerning the above and other issues. Overall, a very dishonest and arrogant bunch who I would never do business with again. Just because they are Mercedes of Greenwich doesn't mean they are honest or committed to giving a quality experience. They’re no better than any used car salesmen and don’t deserve a price premium. Recommendation: Buy private after inspection by your own mechanic. You CAN get the full service history from a dealer or the seller and order a Carfax! They charge a large premium for the CPO, and if they aren’t doing the work, you are wasting your money. More

I purchased a 2007 C-280 4MATIC with under 10,000 miles on it and certified as clean, never hit, etc. Turns out that the car was in a major wreck and shoddily patched up and then misrepresented until sold on it and certified as clean, never hit, etc. Turns out that the car was in a major wreck and shoddily patched up and then misrepresented until sold (to me). The dealer was the only title-holder of the vehicle and they are the one's who certified it. Now, I have finally found out that I've been driving a car with major problems and possible safety issues that I had bought represented as having none of those problems. The result so far? Well, the dealership so far has basically told me "tough". I cannot trust this dealer as far as I could throw it. I have been lied to by the sales staff, general manager and owner so far. I was defrauded at time of purchase and am now being told that it's not their problem or concern. What arrogance! Maybe a complaint to the DMV and State Attorney General will slap some civility into them? More