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Mercedes Benz of Greenwich

Greenwich, CT

4.8
192 Reviews

261 West Putnam Avenue

Greenwich, CT

06830

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Showing 192 reviews

September 30, 2020

It is always a pleasure bringing my car in for service. The staff is excellent and courteous. The waiting room is comfortable and has nice amenities More

by Audrey.Vitulli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Encarnacio
Oct 01, 2020 -

Mercedes Benz of Greenwich responded

Thank you for the great review. We are happy to know that you enjoyed our services. We look forward to working with you again.

September 29, 2020

Very satisfied with the scheduled service of my E350S4. Always very courteous with attention to detail. If there is a problem, it is always resolved to my satisfaction. More

by hbr54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika & Al.
September 29, 2020

My c300 had a battery issue that hindered visiblity to all car functions. Service enabled loaner of similar c300 that I requested . Service repair was a new battery and returned my car to me by end of da More

by Chapman9275
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Encarnacio
September 28, 2020

Excellent staff and dealership I moved from Connecticut to New Jersey and I still make the drive up for service in Connecticut ,The service team and sales department are very professional and well knowledg More

by Alvaradojimm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales manager Tommy Rudaj
September 23, 2020

Great service. Price was what was quoted. Very friendly staff. I was greeted when I arrived and within 5 minutes was provided with a nearly brand new loaner. More

by waltmorgen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika
September 18, 2020

Terrible customer service. Receptionist was very rude and was having a hard time understanding why State of Connecticut extended expired licenses for everyone 6 months and on top of that wasn’t wearing a mas More

by Asif545
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew
Sep 19, 2020 -

Mercedes Benz of Greenwich responded

Hello, Please know that I take your feedback seriously. We met the same day and I followed up with you the following business day but I have not heard back. We made an exception for you especially to drive the car accompanied by your salesperson. Please provide me with your preferred cell phone number in an email at LLiodori@PenskeAutomotive.com as I would like to discuss your concerns further. Thank you, Lou Liodori Mercedes-Benz of Greenwich General Manager

September 13, 2020

Very pleasant person greeted me upon arrival and helped me to get my insurance information which I neglected to bring with me. I was given a loaner car and returned midday when to my surprise my car was do More

by Adriana Phillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Palicio
Sep 13, 2020 -

Mercedes Benz of Greenwich responded

Hello Adriana, we appreciate you taking the time to leave us this feedback about your recent service visit. Please don't hesitate to reach out if there's anything additional we can do for you. We are happy to help.

September 12, 2020

Service advisor, Liz, was very knowledgeable and through about my make and model. She even set up my next appointment and followed with a confirmation. More

by vjbtmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz
Sep 12, 2020 -

Mercedes Benz of Greenwich responded

We'll be sure to thank Liz for providing you with such wonderful care. Thank you for your feedback and we'll see you next time for any services you might need!

September 11, 2020

Excellent service! Our salesman Joe was Informative, friendly, professional, and extremely helpful. Knows his stuff! He showed us just what we wanted. The dealership had the cars in stock that we we More

by MattB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Carbonell
Sep 11, 2020 -

Mercedes Benz of Greenwich responded

Thank you for the positive review and rating! We are happy to know that you had a 5-star experience with us and that you were provided with excellent service, especially from Joe. We appreciate you recommending us and we look forward to any future visits!

September 07, 2020

It was a great experience staff was wonderful paul rudovic is a special guy he went from beginning to purchasing the car thank you very much joan rubino More

by Jabsbup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul rudovic
Sep 07, 2020 -

Mercedes Benz of Greenwich responded

Thank you for the review! We appreciate you taking the time to share. Glad to hear Paul got you in exactly what you wanted.

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