Mercedes-Benz of Hagerstown

Best car buying experience ever, hats off to the entire staff and especially to our salesman, Barry London. Barry you are the best! Carl has talked about buying a "red" Corvette since he was in Vietnam staff and especially to our salesman, Barry London. Barry you are the best! Carl has talked about buying a "red" Corvette since he was in Vietnam 40 years ago, thanks for making the whole buying experience worth the wait. We will definitely tell our friends about our experience at Mercedes-Benz of Hagerstown. The customer service was worth the 7 hour road trip from Indian Trail, NC. We wish we could have rated you higher than a 5 because you definitely earned it! Carl & Linda Waring More

My first purchase with Mercedes! Outstanding customer service and quality products. Wes was TERRIFIC. He was professional yet friendly, totally courteous and easy to talk with. Follow up was great and service and quality products. Wes was TERRIFIC. He was professional yet friendly, totally courteous and easy to talk with. Follow up was great and home delivery can't be beat! highly recommend. I visited twice to try and decide. Wes was patient, informative, he did not try to swing my interest, he listened and was very helpful and fun to work with. The dealership was clean cut, professional, the finance department, Austin, was very pleasant and secured an outstanding rate for me even able to beat my bank. Mercedes arranged home delivery, signed papers in my dining room and they handled everything. Best experience you could want. I purchased an SLK 350 and it speaks for itself. Excellent value purchase- completely stylish and fun car-exceptional choice products on the lot!! More

The dealership had an extensive inventory of the model in The dealership had an extensive inventory of the model in which I was interested. The salesman, Wes, was very helpful. His knowledge of the product The dealership had an extensive inventory of the model in which I was interested. The salesman, Wes, was very helpful. His knowledge of the product was outstanding; he was very patient in explaining the features of the vehicle. The business manager was very efficient, and handled the financing aspects of the transaction in less than twenty minutes. My experience at this dealership was among the best, if not the best, of any automobile purchase I have made over a period of many decades. More

Richard Paden and Mercedes Benz of Hagerstown have proven themselves to be EXTRAORDINARY to deal with. With a can-do attitude and a clear focus on exceptional customer service, I will wholeheartedly recomme themselves to be EXTRAORDINARY to deal with. With a can-do attitude and a clear focus on exceptional customer service, I will wholeheartedly recommend them-- and will be a repeat customer for many, MANY years to come. I can't thank you enough, Richard and MB of Hagerstown!! More

We just purchased a Mercedes-Benz and it was the easiest and most pleasant automobile purchase experience we have ever had. Mr. Paden explained the features of the different models to us and had us test dr and most pleasant automobile purchase experience we have ever had. Mr. Paden explained the features of the different models to us and had us test drive the models we were interested in. After we made our decision, he even delivered the car to our front door! We would recommend Hagerstown Mercedes-Benz and Mr. Paden to our friends and family. More

Richard was extremely patient, very courteous, and very respectful. He took the time to evaluate what I was actually looking for and worked with me to find the right car for me (I purchased an SLK 280). He respectful. He took the time to evaluate what I was actually looking for and worked with me to find the right car for me (I purchased an SLK 280). He worked with me to get the right price to fit my budget. He was definitely not your typical car salesman. He was a pleasure to work with and I would definitely work with him again in the future. The dealership overall was very clean and upscale and everyone there was very polite and treated me very professionally. I would highly recommend this dealership. More

I have had service from this dealer for 2 Mercedes over the last 15 years of so and it has always been excellent. Though I have recently moved to Virginia, I felt it worthwhile to go back to Hagerstown fo the last 15 years of so and it has always been excellent. Though I have recently moved to Virginia, I felt it worthwhile to go back to Hagerstown for a routine 4th year service rather than visit a local M-B dealer who had sold me a previous Mercedes. JK More

We found the salesman to be extremely knowledgable about the product and most helpful to us. He was not pushy at all. He was very cordial and professional. He gave us the best experience we have ever had the product and most helpful to us. He was not pushy at all. He was very cordial and professional. He gave us the best experience we have ever had with a car salesman. He treated us with respect and dignity. I would most certainly recommend him to our friends. More

I had a great experience with Mercedes Benz of Hagerstown. Everyone was very friendly and excited about my purchase. Barry London, my sales rep, was great! From the first moment I met him he was e Hagerstown. Everyone was very friendly and excited about my purchase. Barry London, my sales rep, was great! From the first moment I met him he was extremely helpful. He made a big decision seem very simple. Barry was very attentive and provided excellent customer service. I would recommended Barry and Mercedes Benz of Hagerstown to others! More

This is the 3rd Mercedes I have bought from the dealership. I had been interested in an Aegean Blue with Stone interior SL500 for several years. MB of Hagerstown usually has 1 or 2 certified used o dealership. I had been interested in an Aegean Blue with Stone interior SL500 for several years. MB of Hagerstown usually has 1 or 2 certified used ones available every year. I had tried several times over the years to purchase one of these, as well as a CLK430, but was unable to "stike a deal" with a sales rep. When an Aegean Blue/Stone 2005 SL500 appeared on the lot during the Summer of 2010, I decided to try a new rep. A 2005 MB is important for me because it gives me maximum depreciation while still qualifying for the MB CPO warranty. Now which rep should I try? Sometimes I am unable to get into the service department during their normal working hours. When this occurs a sales rep will walk back to the cashiers window, help me pay my service bill, and retreive my keys...usually. Early one morning my wife dropped me off to pick up my car. One of the sales reps said I had to wait until the service department opened. As I was waiting in the showroom, Mike asked if I had been helped. I explained why I was there and he immediately walked me back to the cashiers window and helped me get on my way before the "official" opening. Since Mike had been helpful when he could have just given me the brush-off, I decided to try and work with him. Mike was very easy to deal with. In an effort to help me in negotiating a price, I made sure we talked about several cars in addition to the Aegean SL. Regardless of price of the car we discussed (E430 for $17k or SL600 for $150k), Mike was always ready to discuss the particulars. He know his products and was never pushy. Although I REALLY wanted the Aegean SL, I tried to appear only "somewhat" interested. Mike never lost interest in working with me. 3 weeks after starting the process, we were able to make a deal. Pricing was fair for all parties. Overall, the experience with Mike was enjoyable and I look forward to dealing with him again. More