Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hagerstown
Hagerstown, MD
2,647 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,647 reviews
June 18, 2026
Thank you Barry and Christine for helping me purchase my new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that I knew I had to buy my next car from here! Barry you found me exactly what I wanted and kept me informed every step of the way. Thank you for making this so easy and for all the effort you put in to ensuring I had a great experience!! More
by flightrn2003
June 17, 2026
Really nice place, everyone there is very accommodating. Personally I dealt with Barry, who made the experience quite fun and simple. Personally I dealt with Barry, who made the experience quite fun and simple. More
by dakotapiland
June 12, 2026
Your advisor very helpful and give me a details to my problem. He is an assets of your establishment. problem. He is an assets of your establishment. More
by willie
Employees Worked With
June 10, 2026
MB of Hagerstown was great. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction. More
by TDUCLA
June 08, 2026
Walked in not expecting to purchase a car while my other vehicle was being detailed left in a new car!!! Thank you Barry and team for making it so smooth and time saving! vehicle was being detailed left in a new car!!! Thank you Barry and team for making it so smooth and time saving! More
by daren.thomas08
June 06, 2026
Easy experience. Barry was flexible to our needs and provided the necessary information to make a fast decision. Barry was flexible to our needs and provided the necessary information to make a fast decision. More
by Chuito
Employees Worked With
May 24, 2026
My service was prompt and professional. Waiting area had snacks and drinks. Area was comfortable and clean. I highly recommend Mercedes-Benz of Hagerstown Waiting area had snacks and drinks. Area was comfortable and clean. I highly recommend Mercedes-Benz of Hagerstown More
by steviemcwv
Employees Worked With
May 18, 2026
Easy and great to work with. Will recommend to everyone. Not pushy and very knowledgeable Will recommend to everyone. Not pushy and very knowledgeable More
by rhansberger
Employees Worked With
May 17, 2026
My wife had always wanted a Mercedes, so she would look at possibilities online. She found a nice used Mercedes SUV at Mercedes-Benze of Hagerstown with low mileage that had been used as a courtesy car by at possibilities online. She found a nice used Mercedes SUV at Mercedes-Benze of Hagerstown with low mileage that had been used as a courtesy car by them. As Mothers Day approached, I wondered if that car was still available - I checked and it was. I inquired about it and Rob Edmonds supplied information for me. I said we would be over that afternoon. Rob was very friendly and very professional. We drove the car and loved it. The price was very reasonable and the financing was great, so a short time later we the owners of an almost-new Mercedes-Benze! More
by Springmills
