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Mercedes-Benz of Hagerstown

Hagerstown, MD

5.0
2,647 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,647 reviews

June 18, 2026

My service contact has always been Alex. Have never had any issues at Hagerstown Mercedes. More

by Griff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2026

Thank you Barry and Christine for helping me purchase my new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that More

by flightrn2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2026 -

Mercedes-Benz of Hagerstown responded

We're pleased to hear Barry and Christine made your car-buying experience smooth and enjoyable. Thank you for choosing Mercedes-Benz of Hagerstown and for recommending us. Enjoy your new car!

June 17, 2026

Really nice place, everyone there is very accommodating. Personally I dealt with Barry, who made the experience quite fun and simple. More

by dakotapiland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2026 -

Mercedes-Benz of Hagerstown responded

It's wonderful to hear that Barry made your experience fun and simple! Thanks for choosing Mercedes-Benz of Hagerstown and for sharing your feedback. We hope to welcome you back again in the future, Dakota!

June 12, 2026

Your advisor very helpful and give me a details to my problem. He is an assets of your establishment. More

by willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2026 -

Mercedes-Benz of Hagerstown responded

We're glad to hear our advisor was so helpful, Willie! Thank you for choosing Mercedes-Benz of Hagerstown and for your feedback.

June 10, 2026

MB of Hagerstown was great. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction. More

by TDUCLA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Harbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2026 -

Mercedes-Benz of Hagerstown responded

Thank you for the kind words and five stars! We hope to see you back here at Mercedes-Benz of Hagerstown for all of your future auto needs.

June 08, 2026

Walked in not expecting to purchase a car while my other vehicle was being detailed left in a new car!!! Thank you Barry and team for making it so smooth and time saving! More

by daren.thomas08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2026 -

Mercedes-Benz of Hagerstown responded

Congratulations on your new car! We are thrilled to hear that Barry and the team made the process so smooth and efficient. Thank you for choosing Mercedes-Benz of Hagerstown, we look forward to seeing you again, Daren.

June 06, 2026

Easy experience. Barry was flexible to our needs and provided the necessary information to make a fast decision. More

by Chuito
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2026 -

Mercedes-Benz of Hagerstown responded

Chuito, thank you for sharing your experience - we are glad Barry was so helpful during your visit. We hope to see you again at Mercedes-Benz of Hagerstown!

May 24, 2026

My service was prompt and professional. Waiting area had snacks and drinks. Area was comfortable and clean. I highly recommend Mercedes-Benz of Hagerstown More

by steviemcwv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2026 -

Mercedes-Benz of Hagerstown responded

We're happy you enjoyed our prompt and professional service, as well as our comfortable waiting area. Thank you for recommending Mercedes-Benz of Hagerstown! Safe travels!

May 18, 2026

Easy and great to work with. Will recommend to everyone. Not pushy and very knowledgeable More

by rhansberger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2026 -

Mercedes-Benz of Hagerstown responded

We are grateful to have earned your business, Rhans. Thanks for taking the time to leave us a review! - The Mercedes-Benz of Hagerstown Team

May 17, 2026

My wife had always wanted a Mercedes, so she would look at possibilities online. She found a nice used Mercedes SUV at Mercedes-Benze of Hagerstown with low mileage that had been used as a courtesy car by More

by Springmills
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Edmonds
May 18, 2026 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing this heartfelt story! We're delighted to have been part of your Mother's Day surprise. Rob and our team at Mercedes-Benz of Hagerstown are thrilled to hear you drove away happy. Wishing you many wonderful miles!

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