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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,356 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,356 reviews

April 26, 2024

Barry was extremely kind and helpful in answering all of my questions thoroughly as I purchased my first Mercedes! More

by yjessicajung
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Mercedes-Benz of Hagerstown responded

Jessica, we're delighted to know Barry was able to assist you in your first Mercedes purchase at Mercedes-Benz of Hagerstown. We hope you enjoy every ride!

April 26, 2024

Lexi os very accommodating with our inquiries and answers every questions clearly. She is open to tell me to ask questions and call her anytime i have something I can’t figure out with the car. More

by jonboymanongdo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lexi Livelsberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Mercedes-Benz of Hagerstown responded

Jon, we're glad to know that Lexi was able to assist you with all your inquiries at Mercedes-Benz of Hagerstown. We appreciate the positive feedback and are here if you need anything else!

April 21, 2024

The manager wasn't willing to work with us, only a 500. 00 off, after a put down a 2000.00 deposit to hold the car, in which I have never seen seen and to be told it was no refundable. It that legal, I tru More

by ministereggleton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kyle Swanson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Hagerstown responded

I'm sorry to hear about your experience. We always aim for a fair and transparent sales process with all our customers, so it's concerning to see we've left the wrong impression here. I'd like the opportunity to discuss this further with you and address any concerns you may have - please reach out at your earliest convenience. Thank you, Justin Harbert - General Manager - (301) 733-2301

April 20, 2024

Rob was informative & forthcoming in helping us make a decision. He was honest & friendly. I would recommend him to anyone! More

by Campsue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Hagerstown responded

We're glad to know that Rob was able to assist you effectively at Mercedes-Benz of Hagerstown. Thank you for recommending us and we look forward to serving any future needs!

April 20, 2024

We had a great experience, easy transaction, courteous and knowledgeable staff and fast service. Highly recommend. More

by 2dawgbluz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to know that you had a great experience with us at Mercedes-Benz of Hagerstown! Thank you for recommending our knowledgeable staff and quick service. We appreciate your support!

April 20, 2024

I live near Williamsburg, Va. and pass near 5 dealerships on my way to Hagerstown. I bring my car to Hagerstown for service and just purchased a car (GLC 300) from Rob. He is ver More

by Robbins55
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to know that you had such a positive experience with Rob and our team at Mercedes-Benz of Hagerstown. It's great to see how well the hybrid GLC 300 suits your lifestyle! We appreciate your recommendation, and look forward to continuing this relationship for all future services or purchases.

April 20, 2024

Barry was great! Not pushy and very easy to work with. Would buy a car from them in the future More

by friedman.199
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Hagerstown responded

We're thrilled to hear Barry provided accommodating assistance that's earned Mercedes-Benz of Hagerstown your confidence! We look forward to your next visit. Safe travels!

April 14, 2024

Shopping and purchase experience was excellent. ..again. This is the third vehicle that I have purchased from Barry London at Mercedes of Hagerstown over 10 years. I searched several Mercedes deal More

by tandbemail
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to know that you've had yet another excellent shopping experience with us at Mercedes-Benz of Hagerstown. It's great to see Barry and our team could help find the perfect vehicle for you, even after a few changes in mind! We appreciate your loyalty over the years and look forward to serving you again in the future. Enjoy your new car!

April 12, 2024

Great service friendly staff Rob was great and very informative and honest great place to take your vehicles More

by kdcavell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Mercedes-Benz of Hagerstown responded

Thanks for the shout-out, kdcavell! We're glad to know Rob and our team at Mercedes-Benz of Hagerstown provided you with great service. Your feedback is much appreciated!

April 10, 2024

The best car buying experience ever. Lexi is great, answered all questions and was fun to work with. More

by MITTENWALD2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lexi Livelsberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Mercedes-Benz of Hagerstown responded

We are glad to hear that Lexi and the team made this the best purchasing experience ever! Thanks for sharing this feedback with all of us at Mercedes-Benz of Hagerstown.

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