Mercedes-Benz of Hanover

Great Experiences Always professional, always helpful. Very service oriented business. A special dealership and dedicated staff. I have visited this dealership a few ti Always professional, always helpful. Very service oriented business. A special dealership and dedicated staff. I have visited this dealership a few times and have yet to be disappointed. More

Great experience People are welcoming and nice. Sales execute Dominic is very helpful and really appreciate his efforts throughout the deal. Overall great experience a People are welcoming and nice. Sales execute Dominic is very helpful and really appreciate his efforts throughout the deal. Overall great experience at Hanover Benz showroom. More

Great customer service I brought my Mercedes C300 for a service B , and im very happy with the service they provided. Jeff Kuznezov was very helpful and knowledgeable. High I brought my Mercedes C300 for a service B , and im very happy with the service they provided. Jeff Kuznezov was very helpful and knowledgeable. Highly recommend this dealership. More

Leasing a Mercedes Benz GLC300e I leased a brand new Mercedes Benz Glc 350e, and service from both CJ and Michael are excellent. I am very happy with the deal and the car. I leased a brand new Mercedes Benz Glc 350e, and service from both CJ and Michael are excellent. I am very happy with the deal and the car. More

Best service Absolutely the best service team! Very professional and knowledgeable. My car was towed in, and they had the loaner ready to go. All of this just 10 m Absolutely the best service team! Very professional and knowledgeable. My car was towed in, and they had the loaner ready to go. All of this just 10 minutes before they close. More

Good fair dealership I have had a great experience every experience. When dealing with Hanover Mercedes Benz. Whether sales or service you always get great customer servic I have had a great experience every experience. When dealing with Hanover Mercedes Benz. Whether sales or service you always get great customer service there. More

Basic MB wagon service John the service Advisor was very efficient, From the last visit we suspected that the rear brakes needed to be relined and in checking the fronts nee John the service Advisor was very efficient, From the last visit we suspected that the rear brakes needed to be relined and in checking the fronts needed the same. He coordinated the work very smoothly. More

Resist All reapplication Great job, interior looks and smells like new! Got the loaner of my choice, a new E300 which was a nice ride even though it was temporary. Great job, interior looks and smells like new! Got the loaner of my choice, a new E300 which was a nice ride even though it was temporary. More

Very disappointed 2nd time My appt was not in the system when I arrived (so annoying) and due to the fact there were no loaner vehicles which I was told would always be the case My appt was not in the system when I arrived (so annoying) and due to the fact there were no loaner vehicles which I was told would always be the case I thought it would be easy to at least get a ride down the street which I did but felt like I was pulling teeth. Not to mention I was on a call with my boss and the driver put the radio on while I was trying to finish up. Ppl were nice enough but this is the 2nd time I’ve come for service and not gotten what I was promised. I am Starting to think Mercedes is just a sales pitch very disappointed. I don’t think I’m that difficult to please especially when customer service is supposedly what Mercedes “says” they strive for. With what u pay for these vehicles service should be top notch! Think about who you have working in the service department they should be your best employees!!! More

Replace Water Pump Made appt 3wks prior for water pump repl per their recommendation. car Picked up Tuesday am. They call wed to confirm that indeed needs new water pump Made appt 3wks prior for water pump repl per their recommendation. car Picked up Tuesday am. They call wed to confirm that indeed needs new water pump and they think they have in stock? Ummm. You’re the ones who told me I needed it! They quote me price approx $300 higher than original quote. I point that out so they reduced to $40 more. No call to tell me car not ready Wed. I call thurs. leave message they did call back when I unavailable but leave no message. I call back in afternoon. No call back. Fri am get call that car ready and they want payment this time approx $200 higher. I remind them of both quotes and they lowered. said I’d get car back that afternoon. Get call late afternoon that they can’t deliver car til Saturday. Just got back sat around 10a. More