Mercedes-Benz of Hanover

Serviced B visit Use this dealership for the first time after buying automobiles in servicing them at other dealerships in the metro area. This dealership as well loca Use this dealership for the first time after buying automobiles in servicing them at other dealerships in the metro area. This dealership as well located right off the main highway or attentive had my loaner ready and my car back as promised would definitely recommend them More

Great service; customer service sub-par I called to find out the procedure for bringing my car to the service department. The person I spoke with was very stern with me when I explain what I I called to find out the procedure for bringing my car to the service department. The person I spoke with was very stern with me when I explain what I was told in a prior call. She was borderline rude or at least it felt that way. Then the front desk person in the showroom was just as abrupt when I brought the car in. Felt like I was bothering her. She barely looked up from what she was doing. Mercedes, you can and should do better than that. Tighten up your customer service. But John, my service rep, was wonderful! His kindness and service made me feel a lot better about the overall service of this location. More

Horrible. It took over a month to receive my second key. Now I'm expected to take time off to schedule an appointment with nearest dealership(1 1/2hr away) to have key programmed. Totally unacceptable. Now I'm expected to take time off to schedule an appointment with nearest dealership(1 1/2hr away) to have key programmed. Totally unacceptable. More

C300 service Brought my c300 in for service without an appointment and they fixed my car while I waited Staff was courteous us and professional Great experie Brought my c300 in for service without an appointment and they fixed my car while I waited Staff was courteous us and professional Great experience overall More

5 star give problems wa solved I have to find my previous review and change it . Other review I gave 1 star for my certified car that I purchased. The minute they saw unhappy clien I have to find my previous review and change it . Other review I gave 1 star for my certified car that I purchased. The minute they saw unhappy client the GM called and problems were resolved. They made bad to great experience.. I will go back to them for sure and will recommend to everyone More

Oil change, inspection sticker and car wash No wait time. Paperwork was in order when I arrived. Car was ready when they said it would be. Friendly,attentative and knowledgeable tech's. No wait time. Paperwork was in order when I arrived. Car was ready when they said it would be. Friendly,attentative and knowledgeable tech's. More

It was a pleasure We live about 70 miles from the dealership and they dropped off a loaner, took our car and returned it the next day....for no charge. It truly was a p We live about 70 miles from the dealership and they dropped off a loaner, took our car and returned it the next day....for no charge. It truly was a perfect experience. More

Continually let down Been a customer for awhile now and have yet to have a good experience. All of the promises made when purchasing this car were simply not true. One per Been a customer for awhile now and have yet to have a good experience. All of the promises made when purchasing this car were simply not true. One perk of buying from this dealership is a complimentary car wash. However, when you try to bring your car in the machine is always “getting maintenance done” or closed. They also say they have a referral bonus if you send someone to them to buy a car, not true. I never received anything, not even a thank you, after my referral bought there car from this shop. Multiple times I have had an appointment or have had a date set for a delivery and those times have not been met. There have also been appointments They have kept the car over night without providing a loaner. I keep hoping they will get better and stay true to their word but it doesn’t look like that will ever happen. While most of the employees are friendly and pretend to help, they just tell you what you want to hear and do nothing about it. I highly recommend no one shops here. More

I have never felt so shamed and low for a service in my life Let me start off by saying, I wish I could give 0 stars. This by far was the worst service I have ever received. My car was recalled for a tail light Let me start off by saying, I wish I could give 0 stars. This by far was the worst service I have ever received. My car was recalled for a tail light harness malfunction. I called, got an appt and immediately upon arrival was treated as if I had no business being there and very rushed. To make it even worse they could not fix the problem and made it worse by causing issues on both sides of my car. Vincent, the service Advisor, was beyond rude and confrontational with me going as far to say this is now my problem now and had to make a new appointment to get it fix. To make things worse the GM, Kal Nasser, was even worse. He yelled at me behind closed doors and went as far as to call me a lier for being upset over my service. Kal Naserr is a Bully and a Tyrant. I am not quite sure how he’s allowed to be GM. I have never felt so shamed and low leaving a place. The only one that offered any assistance was Daniel Bolton the service manager, he was great, but to be honest, at this point I cannot bring myself to go back to the dealership after I was treated so horribly and they could not fix a standard recall issue. It’s been 3 days, no call or email from anyone there regarding my experience and I am glad because I do not want to be reminded of my traumatic experience. I urge you to stay away from this dealership. More

I was very happy 😃 Great environment and good customer service the staff were very nice and professional my car was done on time and the service advisor was very patient Great environment and good customer service the staff were very nice and professional my car was done on time and the service advisor was very patient to talk to me More