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Mercedes-Benz of Hilton Head

Bluffton, SC

Overview
Reviews
4.7
780 Reviews
Call Dealership (843) 815-0300
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155 Fording Island Road

Bluffton, SC

29910

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Showing 780 reviews

March 28, 2026

Debbie my service advisor provided all the details I required to understand the service level for my vehicle. Debbie was very professional and knowledgeable. More

by Mrcjwhite50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Nakamura
Report | Print
Mar 28, 2026 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your positive feedback! We strive to provide our customers with top-notch service and are happy to hear that Debbie exceeded your expectations. Customer satisfaction is our top priority, and we appreciate your recognition of Debbie's professionalism and knowledge.

March 27, 2026

Very professional courteous staff great work (a bit on the expensive side) i recommend this dealership More

by winston220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Mar 28, 2026 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your review! We are thrilled to hear that you had a great experience with our professional and courteous staff. We continuously strive to deliver high-quality work for our customers. We appreciate your recommendation and value your feedback.

March 26, 2026

Personable, knowledgeable, and timely. This is my first interaction with this dealership and, in my opinion, it was flawless. Debbie Nakamura has mastered communication with customers! More

by Eftr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Nakamura
Report | Print
Mar 28, 2026 -

Mercedes-Benz of Hilton Head responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 25, 2026

Staff very nice. The technicians however misdiagnose issues and appear to do additional work that may it have been necessary. More

by NoName
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Mar 30, 2026 -

Mercedes-Benz of Hilton Head responded

Thank you for your feedback. We’re glad to hear our staff was friendly during your visit, but we’re sorry to hear about your concerns regarding the service.   At this time, we’re unable to locate your information based on the name provided. We would appreciate the opportunity to review your visit and address your concerns.   Please contact me directly at (843-815-0300) so we can gather more details and assist you further. Monica Vickers Service Director - Mercedes-Benz of Hilton Head mgreen@Group1Auto.com

March 24, 2026

The service manager Monica is the best. They are lucky to have her. Service is great! Technicians are very good More

by Oasis1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Mar 27, 2026 -

Mercedes-Benz of Hilton Head responded

Hello, thank you for your kind review; we are happy to pass along your comments to Monica here at Mercedes-Benz of Hilton Head! We do hope we can be of assistance in the future. Take care!

March 20, 2026

I'm very pleased with the service and attention, Angie is very professional. I will recommend you. More

by martarodriguezcr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie
Report | Print
Mar 23, 2026 -

Mercedes-Benz of Hilton Head responded

Hi, we're happy you found Angie to be so supportive during your experience here at Mercedes-Benz of Hilton Head. If you have any further questions, please give us a call. We're always happy to help!

March 19, 2026

Excellent service on all levels. My service manager and the entire group helping me.Deborah was extremely professional as well as another woman working with her. More

by Eileen Bush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Mar 22, 2026 -

Mercedes-Benz of Hilton Head responded

Hi Eileen, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Hilton Head! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 18, 2026

Very efficient, took care of me quickly. Price was exactly what they quoted. Didn’t try to upsell. More

by Neighmough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Howard
Report | Print
March 17, 2026

Picked up car after getting 4 new tires. Almost immediately after leaving dealership, got low tire pressure warning on dashboard. One tire was at 25 psi, other 3 were at correct pressure of More

by Wgennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delano Bowens
Report | Print
Mar 20, 2026 -

Mercedes-Benz of Hilton Head responded

We are grateful for the opportunity to have been able to discuss your service concerns with you. Your business means a lot to us, and we sincerely apologize for the inconvenience. Should you require any assistance in the future, please do not hesitate to reach out to me. Your continued satisfaction is our priority, and we are here to help whenever you need us. Monica Vickers Service Director - Mercedes-Benz of Hilton Head mgreen@Group1Auto.com 843-815-0300

March 14, 2026

Excellent customer service . Allie and Gabrielle was very nice and accommodating. Will definitely refer people to the dealership. More

by veebright1962
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allison Saunders, Gabrielle Randazzo
Report | Print
Mar 16, 2026 -

Mercedes-Benz of Hilton Head responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hilton Head. If you have any further questions, please don't hesitate to reach out!

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