Mercedes-Benz of Hilton Head

Best Experience Ever After years of wishing I could afford a Mercedes-Benz, I finally was able to purchase a pre-owned vehicle. My experience in a word was "perfect" After years of wishing I could afford a Mercedes-Benz, I finally was able to purchase a pre-owned vehicle. My experience in a word was "perfect" in that I was treated with kindness, respect and courtesy. NOTE: I did not meet with the finance person because he was not in at that time. I had to go over to the Honda finance person next door. I would rate that experience as "average" or three stars. More

Great service, best customer care! I have been to many dealerships over the years, and none has quite compared to the service and customer care of Mercedes-Benz of Hilton Head! After vi I have been to many dealerships over the years, and none has quite compared to the service and customer care of Mercedes-Benz of Hilton Head! After visiting their location countless times, i've come to know the staff and have always been impressed by their high level of professionalism and care. Their Service Manager, Charlotte Hamlet, deserves huge accolades for her work, but everyone at the dealership, both in service and sales, have been fantastic. Knowledge, helpful, lovely people all around - but especially for Charlotte who goes out of her way to make things better for her customers. More

Thank you for great and fast service Had a problem with my steering wheel. Just drove to a dealer in Bluffton. Service Consultant Delano Bowens took care of paper work and next day got Had a problem with my steering wheel. Just drove to a dealer in Bluffton. Service Consultant Delano Bowens took care of paper work and next day got text message that my car was ready for pick up. Thank you so much for such a fast and pleasant service. Special Thanks to Delano Bowens. Its always a pleasure to interact with him. More

First Class-krm One of the nicest and most informed auto salesman I ever dealt with. Will spend time with you answering any question you might ask. I would recommend One of the nicest and most informed auto salesman I ever dealt with. Will spend time with you answering any question you might ask. I would recommend Nelson with out any reservation as a first class gentleman. I feel you can buy with confidence from him with out doubt. All the people I have met at the dealership have been very nice and helpful. More

From Southport, NC to HH. Well worth the effort returned!!! My wife and I were looking to replace our BMW 650i convertible with E350 Cabriolet. In particular, my wife was very fond of the Quartz Blue color, wh My wife and I were looking to replace our BMW 650i convertible with E350 Cabriolet. In particular, my wife was very fond of the Quartz Blue color, which MB has discontinued as a new car color. I found a pair of E350's in the color and contacted Nelson about a possible purchase of one of these 2012 cars. We had previously owned a series of MB's over the past 20+ years. He was courteous, helpful and responsive in all our dealings with him. We were able to strike a deal on price in a matter of a day. When we arrived at the dealership from our home here in NC, Nelson and the team at HH MB had the vehicle out front, ready for my wife/I to test drive it, The buying process went very smoothly, and Nelson did an outstanding job of taking my wife through all the features of the vehicle prior to us leaving the dealership. They also gave me what I felt was an eminently fair trade price on our BMW. Peter Forbes, their F&I rep, was courteous and provided info that made it easy for my wife and I to make decisions on warranty, maintenance and MBNA financing. To top it all off, they bought us lunch at Okatie Ale House on the way out of HH. Our thanks to the staff of MB of HH. You made our buying experience a great one. We look forward to dealing with you again, whether it be for a new or used MB in the future. Your owners should be proud of the way you treat clients!!! More

Monica Green is a gem of a person! If you need a lift, spiritually speaking, stop by Mercedes Benz of Hilton Head and allow yourself to be treated like royalty for a time. Every member If you need a lift, spiritually speaking, stop by Mercedes Benz of Hilton Head and allow yourself to be treated like royalty for a time. Every member of their staff acknowledges your presence with a smile. I have been in their dealership several times for upgrades, answers or service and each time, the level of attention was supreme. Recognition of an individual named, Monica Green, must be made here. Speaking with Monica would be the best part of anyones day, regardless of the circumstances, but given the need or desire to talk about your car and any issues you might be having, Monica is excellent! Monica takes ownership of the issue, makes your desires her own, and meets your needs with a confidence. Monica has flair! Mercedes Benz of Hilton Head has flair. Cache is built into the brand and the staff of this dealership, has Cache in their business culture! More

Mercedes leasing I leased a 2013 C250 from Ed and it was very painless. He helped me every way possible. I received the best service contract available and he coache I leased a 2013 C250 from Ed and it was very painless. He helped me every way possible. I received the best service contract available and he coached me about the cars systems which a 78 year old man like me isn't used to. More

Excellent Dealership This is our third transaction at this dealership and we again were very satisfied with our new Mercedes-Benz. Nelson Gassman was very helpful and pat This is our third transaction at this dealership and we again were very satisfied with our new Mercedes-Benz. Nelson Gassman was very helpful and patient as we chose our vehicle. More