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Mercedes-Benz of Hilton Head - Service Center

Bluffton, SC

5.0
37 Lifetime Reviews Review Dealership

37 Reviews of Mercedes-Benz of Hilton Head - Service Center

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December 27, 2020

"While traveling home to Florida my husband accidentally..."

- NewJersey

While traveling home to Florida my husband accidentally put gasoline in our diesel van. The entire service department treated us like royalty. Not only were we blessed to have been 10 miles away from a MB Sprinter Dealer/Service but to have been double blessed to have had such great service.

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Recommend Dealer
Yes
Employees Worked With
Monica Vickers
5.0
November 11, 2019

"Traveling "Mercy"-des Benz"

- TheBestorNothing

When travelling from Ohio to South Carolina to visit friends, our 2018 GLC 300 developed some issues with the active brake assist system. We contacted John Z. with the service department at MB of HH and they worked us right in on a busy Friday afternoon. Updated the software, made sure we were safe to keep travelling, and even gave us a courtesy car wash. All for strangers with a car purchased at our local MB dealer in Ohio. First Class!

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Recommend Dealer
Yes
Employees Worked With
John Zappacosta
June 02, 2018

"Excellent service, responsive, prompt and courteous "

- Hak55

I have had 3 wonderful experiences at Mercedes of Hilton Head. Monica was a pleasure to work with. She is knowledgeable, responsive and makes the experience seamless. Highly recommend the dealership, and especially Monica.

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Recommend Dealer
Yes
Employees Worked With
Monica Vickers
5.0
Jun 05, 2018 -

Mercedes-Benz of Hilton Head responded

Thank you for the excellent 5-star review! We appreciate the recommendation of Monica and our dealership!

May 29, 2018

"prompt, professonal and friendly"

- Fox Hollow

I was very pleased with the service. Everyone I came in contact with were friendly, professional and helpful. I brought my auto in to be serviced and the service was prompt and professional. I was consulted before any additional service was performed. The overall experience was wonderful . I will definitely use your services again.

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Recommend Dealer
Yes
Employees Worked With
Delano Bowens
5.0
May 30, 2018 -

Mercedes-Benz of Hilton Head responded

Thank you so much for the excellent review! We're so glad you had a wonderful service visit!

May 18, 2018

"fabulous customer service"

- topspin

We are very happy with the customer service in the service department.....did what was necessary to determine what parts needed to be ordered...explained entire procedure and did diagnostics, set up next appointment with loaner......very happy, have used them before, but better now....and yes once a car is out of warrantee frieder is the way to go.....

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Recommend Dealer
Yes
Employees Worked With
Delano Bowens
5.0
May 22, 2018 -

Mercedes-Benz of Hilton Head responded

Thanks for the excellent review! We're happy to hear that you had such a great experience with our service department!

May 03, 2018

"Unnecessarily Rude and Overpriced"

- Alice

Go to see Freider a former Mercedes mechanic at Import Services of the Low Country. You will be treated fairly and respectfully. We are a MB family, all of them purchased at different dealerships. Being relatively new to this area I took my car in for a comp wash and yesterday instead of washing the car and then telling me they wont wash it unless they service it they sent the conceirage woman into the lounge to embarrass me while sitting next to other costumers they weren't going ro wash my car again. Wow. Such a lack of graciousness and totally rude on their part. During a call to the service dept manager later she agreed that maybe it would have been better to wash my car and then tell me they wont wash it if they dont service it in a more private moment. Charlotte then offered that I may bring the car back and they will wash it, I told her not to bother herself. How rude and she can respond with her apologies and tales of the bottom line but I wont be buying my next MB there and wont have this one ever serviced there either. The vehicle is outstanding this dealership is not.

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Recommend Dealer
No
Employees Worked With
Charlotte Hamlet
May 08, 2018 -

Mercedes-Benz of Hilton Head responded

Thank you for taking the time to leave this review. We appreciate the feedback, but due to the length of time this service requires, it is reserved only for customers who have brought their vehicle in for service or purchased a vehicle from our dealership. We also want to ensure the service is done in a timely fashion. If you want to discuss more, please don’t hesitate to reach me at 843-815-0300. Best Regards, Roger Crews

April 12, 2018

"SLK 300"

- Mike

I purchased a 2010 Mercedes SLK 300 from another dealership and ran into a problem. I took it to these guys and they were amazing. I highly recommend this dealership. Mike Rish Hilton Head SC

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Recommend Dealer
Yes
Employees Worked With
Delano Bowens
5.0
May 08, 2018 -

Mercedes-Benz of Hilton Head responded

Thanks you for the 5-star review and for choosing us to fix your problem! We appreciate the recommendation and hope to see you again!

August 15, 2017

"The Service Department is Five Star"

- choochooben

Monica ( Service Consultant) will go beyond to make sure that you have the best service experience. I had a severe factory defect on my 2012 GLK 350 that did not show up until just recently. Monica and her Service Director ( Charlotte ) made sure that this defect was repaired at no charge. They immediately came to my rescue and handled that repair well past the warranty period. I just moved to this area and have to say Hilton Head Mercedes is the best facility I have ever been too. Ben Blumenfeld

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Recommend Dealer
Yes
Employees Worked With
Monica Vickers
5.0
Other Employees : Charlotte Hamlet
Aug 17, 2017 -

Mercedes-Benz of Hilton Head responded

Thank you for writing such a marvelous review about your experience with Mercedes-Benz of Hilton Head. Thanks also for the 5-star rating Ben. We try our best to stand out from other dealerships in terms of service excellence. We also appreciate the feedback and are pleased that your experience with our Team was so positive. Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal.

March 24, 2017

"Excellent Customer Service & Expereince!"

- fjgrant

I had quite a few car repairs on my Mercedes Benz SLK 55 AMG. The team at Mercedes-Benz of Hilton Head did an outstanding job in helping to fix my vehicle. Monica Green in particular was extremely helpful throughout the entire process. She made me feel very comfortable in knowing that I was in good hands in getting my car in the best running condition possible. Great price, great service, outstanding performance! Highly recommend!

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Recommend Dealer
Yes
Employees Worked With
Monica Vickers
5.0
Jun 01, 2017 -

Mercedes-Benz of Hilton Head responded

Thank You for taking the time to let us know about your experience! Monica is an awesome asset to our team and we are so grateful for your business. Thanks again for choosing Mercedes Benz of Hilton Head!

December 28, 2016

"Timely and efficient"

- Anonymous customer

I have been very satisfied with this dealership. The courtesy ride was prompt and the service manager went over everything in detail. I have recommended them to others.

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Recommend Dealer
Yes
Employees Worked With
Delano Bowens
5.0
Jan 18, 2017 -

Mercedes-Benz of Hilton Head responded

Thank You so much for the positive review! I am so glad to hear everything was satisfactory! I sure hope you know just how important your recommendation is to us! We couldn't do this without you! Thank You so much!

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