Mercedes-Benz of Hoffman Estates

Buying a car sight unseen from a dealer several states away can be a daunting experience. I found myself in this situatio when my Mercedes Benz was totalled after an auto accident and had to replace it w away can be a daunting experience. I found myself in this situatio when my Mercedes Benz was totalled after an auto accident and had to replace it with another car. I found the Mercedes I liked through the internet and called Mark at MB Hoffman Estates to discuss. From the very beginning he was extremely friendly and helpful. He put my anxiety at ease by explaining the finer point of purchasing a CPO Mercedes and by giving me information on the particular car that interested me. He went as far as sending me a video of the car in adddition to the many pictures that were posted on their website. When it came to purchase, Mark was very prompt with the paperwork and secured shipping and transportation for my car to be sent to my home. Overall, I could not have asked for a better car buying experience. Thank you Mark, and thank you MB Hoffman Estates. You are a pleasure to work with! More

Based on my experience with Kevin's level of service and dedication, I will only be recommending my friends and family to him from now on! The C300 I purchased from Mercedes-Benz Hoffman Estates runs lik dedication, I will only be recommending my friends and family to him from now on! The C300 I purchased from Mercedes-Benz Hoffman Estates runs like a dream and I am so happy. Kevin helped me achieve my goal of owning a Mercedes-Benz before the end of the year. For this, I can't thank him enough. Other Mercedes-Benz dealerships claimed to me that they have great customer service, but Kevin and his team behind Mercedes-Benz of Hoffman Estates walked the walk! More

Every person who was involved in our purchase was professional and facilitated a comfortable experience! From the moment that we first walked in the front door to the the moment we made our purchase professional and facilitated a comfortable experience! From the moment that we first walked in the front door to the the moment we made our purchase and drove our vehicle home, we were confident that the entire team had only our best interests in mind! Thank you! More

This was by far the most pleasant car buying experience I have ever had.Several months ago I visited the dealership and was interested in a CPO E Class.I explained to Kevin Schroeder what I was looking for a have ever had.Several months ago I visited the dealership and was interested in a CPO E Class.I explained to Kevin Schroeder what I was looking for and that I wouldn't be buying a car for a few months.He took me on a test drive and explained the car to me in great detail.Kevin checked in from time to time keeping me up to date on his inventory and answering any questions I had.Recently I found the perfect 2008 E class for me.I contacted Kevin and he sent me a video of the car.He knew my requirements and assured me this was the car for me.I went to the dealership and he was correct.I would recommend him highly.Peter(sales manager) and the entire staff were great to work with. tom kemperas More

This was my 2nd new Mercedes from David/ Matt at Mercedes of Hoffman and they were extremely patient & understanding throughout the entire purchases! They have treated me like family since my 1st Benz, not l of Hoffman and they were extremely patient & understanding throughout the entire purchases! They have treated me like family since my 1st Benz, not like sales people. They are not 'read the fine print' people either. I feel as if they truly care about me and my cars. The sales team has helped me out throughout ANY service issues I've had. If it wasn't resolved with my service rep, David took care of me. Above & beyond service levels!! More

I was looking for a new Bluetec 2011 version and had waited for more than 1 year for the Bluetec. The car came in and then Kevin Schroeder under the leadership of John and Mick stepped in to create an e waited for more than 1 year for the Bluetec. The car came in and then Kevin Schroeder under the leadership of John and Mick stepped in to create an experience of 'pure customer delight' for me. Kevin was there to assist me through the entire process, making it very simple without me asking for anything. Kevin went the 'extra mile' every time (phone call, email, and visit) and far beyond my service and quality expectations, a simple reason for me to rate "Kevin Schroeder of Mercedes Benz Hoffmann" as a benchmark of 'outstanding and exceptional customer delight'. Congratulations to both John and Mick as well for training and empowering Kevin Schroeder to provide awesome service and delight customers. More

The smoothest sales process for a used car I have ever experienced. A complete explanation of the features and functionality of the 2008 E350 I ended up buying. Pat went out of his way to show me the ca experienced. A complete explanation of the features and functionality of the 2008 E350 I ended up buying. Pat went out of his way to show me the cars in which I had an interest. Sales follow up by e-mail and telephone was impressive. More

My husband and I went to several dealerships to look at My husband and I went to several dealerships to look at cars before we purchased our E class. We inevitably found most of them to be focused on pus My husband and I went to several dealerships to look at cars before we purchased our E class. We inevitably found most of them to be focused on pushing their own agenda- as one expects- but we were pleasantly surprised when we came to Mercedes Hoffman Estates. Mark Malatsik was down to earth, friendly, and very respectful towards us, therby putting us both at ease. He never tried to force any opinion or sale on us and understood that two intelligent and educated people are able to think for themselves. Mark was very attentive to our questions and extremely knowledgeable about Mercedes. He made the buying experience a real pleasure because we never felt pressured and always felt that he was treating us fairly and with honesty. After we purchased the car, Mark took the time to give us a thorough tutorial so we would be well versed in the car's equipment. Melody (who manages extra services) also took the time in a low pressure manner to offer a wide variety of services and additional options like tinted windows. She was easy to work with and delightful as well. Everyone we came into contact with at Mercedes in Hoffman Estates- from the reception desk to the general manager- were courteous, friendly, and wonderfully understated. My husband and I HIGHLY recommend this dealership and most especially Mark. More

Mark is a great person to work with, he understands your needs before making recommendations and try his level best to work out a deal. He also spent a lot of time to give overview and reasoning. He is resp needs before making recommendations and try his level best to work out a deal. He also spent a lot of time to give overview and reasoning. He is responsive. Also the experience after decision to buy was great. What you would expect from Mercedes Benz. More

I come from a family of Mercedes owners. This is my fifth Mercedes overall. I have experienced both the excellent and less than palatable dealerships over the many years of ownership. Mercedes of Hof fifth Mercedes overall. I have experienced both the excellent and less than palatable dealerships over the many years of ownership. Mercedes of Hoffman Estates far outshines all my previous experiences! The quality of the people selling the cars from the GM on down is superb! I would absolutely recommend this dealership to all of my friends and family, and I have indeed already done so. Thank you for this opportunity to share my experiences and I look forward to a lifelong relationship with this dealership! More