Mercedes-Benz of Hoffman Estates

I have dealt with pushy, high pressure sales people each and every time I have looked to purchase a vehicle. Jacob, he may be young, but he is; wise, courteous, professional and extremely mature beyond his and every time I have looked to purchase a vehicle. Jacob, he may be young, but he is; wise, courteous, professional and extremely mature beyond his years. He went beyond what most sales people would never do; he drove me to my house to jump start my trade in without knowing if I was even qualified to do business…He now has a customer for life and will be getting referrals from me. Exceptional customer service!!!! Thank you Jacob! Darryl M Hoffman Estates IL More

Ilona was excellent. She was efficient, got me all the information I wanted to have and arranged a very pleasant purchase and pickup experience. Thanks Ilona. She was efficient, got me all the information I wanted to have and arranged a very pleasant purchase and pickup experience. Thanks Ilona. More

I recently purchased a vehicle from Sam Mohamed. He as well as all the staff was knowledgeable and very courteous. I will definitely keep them in mind when I’m ready for a new vehicle He as well as all the staff was knowledgeable and very courteous. I will definitely keep them in mind when I’m ready for a new vehicle More

Inwas very pleased with service and accommodations buying my second MB from Ilona. She is absolutely fantastic to deal with. my second MB from Ilona. She is absolutely fantastic to deal with. More

David was excellent. Got me the car I wanted at a price that was better than other dealerships. Even worked it out so I could get out of my lease without paying anythin Got me the car I wanted at a price that was better than other dealerships. Even worked it out so I could get out of my lease without paying anything. More

Dealt with Kirk. Was nervous about purchasing an out of state high-end car without seeing or driving it. Kirk made me feel comfortable throughout the entire process a Was nervous about purchasing an out of state high-end car without seeing or driving it. Kirk made me feel comfortable throughout the entire process and was honest and attentive. I would recommend this dealer, and Kirk, to anyone that is in the market for a new or used vehicle. More

My salesman Austin was great! I let him know what vehicle I wanted and he had the car waiting for me spotless when I arrived. He made the often stressful auto purchase a breeze! E I let him know what vehicle I wanted and he had the car waiting for me spotless when I arrived. He made the often stressful auto purchase a breeze! Everyone I dealt with in their department was very informative. Charlie in finance is a wizard as well! Great experience too to bottom, I will be recommending to friends and family. More

I went to another dealer much closer to home and I was disappointed in the service., The service provided by Jacob Kapolka was excellent so we decided to stay with him and Mercedes- Benz of Hoffman Estate disappointed in the service., The service provided by Jacob Kapolka was excellent so we decided to stay with him and Mercedes- Benz of Hoffman Estates. Jacob provided the service that we expected and very much appreciated. We also had a minor problem with the car 2 days after purchase . We "dropped in" to service where Robert Fragosa and his staff efficiently and pleasantly solved our problem. More

Excellent service overall. Nina was very helped us through the purchase process and also after the purchase. Kudos to the team members at Zeigler. Nina was very helped us through the purchase process and also after the purchase. Kudos to the team members at Zeigler. More

Horrible options for financing as they only allow in house financing. They do not accept Navy Federal or USAA which made trying to make a deal extremely difficult. The terms and conditions were not fa house financing. They do not accept Navy Federal or USAA which made trying to make a deal extremely difficult. The terms and conditions were not favorable especially when a Navy Federal is close in the area. More