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Mercedes-Benz of Hoffman Estates
Hoffman Estates, IL
1,137 Reviews
Mercedes-Benz of Hoffman Estates| For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
Mercedes-Benz of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,137 reviews
August 19, 2023
Horrible options for financing as they only allow in house financing. They do not accept Navy Federal or USAA which made trying to make a deal extremely difficult. The terms and conditions were not fa house financing. They do not accept Navy Federal or USAA which made trying to make a deal extremely difficult. The terms and conditions were not favorable especially when a Navy Federal is close in the area. More
by Valerie C.
Employees Worked With
Helpful August 14, 2023
Never thought I'd find buying a car a delightful experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in ans experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in answering all of my questions thoroughly and quickly, and really listened to understand what I was looking for. She was fantastic to work with and I never once felt like I was being "sold to" like you might at other dealers. I would recommend anyone take the drive to Hoffman Estates to see Nina! The rest of the team that I encountered were also very warm and helpful, and I can't imagine myself going somewhere other than Hoffman Estates for my future vehicle purchases! More
by smkuhn485
August 14, 2023
Never thought I'd find buying a car a delightful experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in ans experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in answering all of my questions thoroughly and quickly, and really listened to understand what I was looking for. She was fantastic to work with and I never once felt like I was being "sold to" like you might at other dealers. I would recommend anyone take the drive to Hoffman Estates to see Nina! The rest of the team that I encountered were also very warm and helpful, and I can't imagine myself going somewhere other than Hoffman Estates for my future vehicle purchases! More
by smkuhn485
August 10, 2023
Horrible, Rude Management. Not nice to customers. Selling cars at 30% more than a sticker price. Not nice to customers. Selling cars at 30% more than a sticker price. More
by b7mepke
August 04, 2023
I finally found the perfect used car but it was 800 miles away!! It’s difficult to buy a car sight-unseen but this one was a Certified Pre-Owned that checked all the boxes for me and my salesman, Kirk made away!! It’s difficult to buy a car sight-unseen but this one was a Certified Pre-Owned that checked all the boxes for me and my salesman, Kirk made buying it easy. Kirk let me inspect the vehicle using FaceTime so I was able to see everything that I wanted to look at up close. The price he quoted was what I paid — no unexpected add-on fees, etc. All the paperwork was handled by Kirk quickly via overnight delivery and he even helped photograph the car being prepped for shipment to my home. And the title arrived the morning after the car was delivered! I highly recommend Mercedes-Benz of Hoffman Estates and Kirk Anderson!! More
by Cathy1098
Employees Worked With
July 31, 2023
Austin rocks! The best salesmen in the area. Would use his help again and again! The best salesmen in the area. Would use his help again and again! More
by Mlvc2126
Employees Worked With
July 21, 2023
It was great to work with David Mann as well as GM Mike Connely. True professionals with customer service in mind at all times.True pleasure. Connely. True professionals with customer service in mind at all times.True pleasure. More
by mook4265
July 05, 2023
Very happy with Nina , not very happy considering we had our car for one week and the check engine light came on.. Yes , we got a loaner, however when I called to see if it was ready, I was told MB had to g our car for one week and the check engine light came on.. Yes , we got a loaner, however when I called to see if it was ready, I was told MB had to get a case file on it due to it being a new platform. Called again today , and same story !!!NOT HAPPY More
by johnnylegend
Employees Worked With
July 02, 2023
I bought two cars from Austin Fowler, he was fantastic to work with. Great job and experience work with. Great job and experience More
by Bdeely
June 20, 2023
Very courteous and professional staff. We never felt rushed nor was our sales person pushy. This is our second vehicle from Ziegler and have recommended them to our friends. We never felt rushed nor was our sales person pushy. This is our second vehicle from Ziegler and have recommended them to our friends. More
by johnnylegend
